Retail Focus
SEPTEMBER 6, 2023
Starting a new retail store is more than just setting out products for sale. It’s about creating an engaging and memorable experience right from the grand opening. With careful planning, precise timing, spellbinding storefront decor, and tailored advertising, your initial launch could pave the way for your immense success in the retail industry.
Retail TouchPoints
SEPTEMBER 6, 2023
Jean Dousset, a brand that specializes in designing lab-grown diamond jewelry, has opened its first flagship boutique in West Hollywood, Calif. Created in partnership with Design, B **s , the store represents the intersection of design, heritage and the future of luxury jewelry, reaffirming Jean Dousset’s recent rebrand and transformation to focus solely on lab-grown diamond jewelry.
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Inside Retail
SEPTEMBER 6, 2023
PayPal Australia is facing legal proceedings lodged by the Australian Securities & Investment Commission (Asic) after discovering an unfair term in the company’s contracts with small businesses. The term appears in PayPal’s User Agreement, one of several documents that form its contract with Australian business account holders. Under this term, business account holders have 60 days to notify PayPal of any errors or discrepancies in fees that it has charged them, or else accept those fees as
Retail TouchPoints
SEPTEMBER 6, 2023
So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. The folks at the Federal Trade Commission have carefully regulated these services for decades.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
SEPTEMBER 6, 2023
Independent luxury fragrance brand Lumira has opened its first store – in Paddington, Sydney. The opening of the boutique coincides with the brand’s 10th-anniversary celebrations. The store will feature the brand’s complete range of perfumes, body care and home fragrance products along with exclusive limited-edition novelties. Image source: Supplied Founded in 2013 by Almira Armstrong, the Australian brand says it has taken a “bold and unique approach” to fragrance creation.
Retail TouchPoints
SEPTEMBER 6, 2023
Under Armour has named fashion industry veteran John Varvatos its new Chief Design Officer, effective Sept. 11, 2023. He’ll lead the creative design direction of the company and oversee the design studios in New York, Baltimore and Portland, Ore. After consulting for the company in early 2023, Varvatos is coming on full-time to “work in partnership with our product team to bring apparel, footwear and accessories from concept to commercialization, blending performance and style,” said Stephanie L
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
SEPTEMBER 6, 2023
Earlier this summer, the Estée Lauder Companies (ELC) announced the launch of a new Responsible Store Design Program to advance its progress toward environmental targets. While the company has made significant progress in green chemistry, supply chain, climate, biodiversity and more, this new program will put sustainability at the center of both new and existing retail store designs.
Retail Wire
SEPTEMBER 6, 2023
Panera Bread is simplifying its menu by slashing nearly 50 items in select test market stores, including flatbread pizzas, kids’ meals, the steak and white cheddar sandwich, baked goods, and salads. The move, aimed at providing faster service and streamlining operations, is being tested in less than 3% of Panera’s nationwide bakery-cafes.
Retail TouchPoints
SEPTEMBER 6, 2023
Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. In our groundbreaking series, “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences.
Retail Focus
SEPTEMBER 6, 2023
P-THREE, the specialist real estate agency and consultancy, has announced high-profile retail and restaurant signings on behalf of Aquila Holdings, the landlord of premium shopping and leisure destination in Chelmsford. Leading the new entrants to join Bond Street is home and body cosmetics company, Rituals , which is set to open a 3,500 sq ft unit in early September.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
SEPTEMBER 6, 2023
Crate & Barrel Holdings (CBH) will embark on a multi-year digital transformation that will leverage significant investments in talent, technology and infrastructure. Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.
Wiser
SEPTEMBER 6, 2023
Customer satisfaction is not just important—it’s essential. The success of any business largely depends on happy customers. Businesses that prioritize customer satisfaction tend to not only retain their existing customers but also often attract new ones. It is not just about selling a product or service, but about delivering an experience that leaves the customer feeling valued, satisfied, and ready to tell their friends and family about the experience.
Retail TouchPoints
SEPTEMBER 6, 2023
Banana Republic has officially launched BR Home , the brand’s new furniture and home décor business. Parent company Gap Inc. said in a statement that the debut marks a significant “milestone in the brand’s transformation as a leading destination for the modern explorer.” Photo courtesy of Banana Republic Banana Republic has already released a home textile collection under the BR Home banner — including bedding, rugs, pillows and décor — but today’s launch marks the formal debut of the sub-
Inside Retail
SEPTEMBER 6, 2023
Millennials (those born from 1981-96) are the largest generational cohort in Australia, with many entering their 40s. They are also starting to panic. Why? Because they are Generation Debt. Or, as economist Alison Pennington so diplomatically puts it, they are Gen F’d. Their Baby Boomer parents filled them full of dreams, hopes and aspirations about what they could (and should) be, and from birth they painted a rose coloured picture about what their future Millennial lives would look like.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
SEPTEMBER 6, 2023
The Lego Group will triple its sustainability investments over the next three years , spending $1.4 billion to design carbon-neutral buildings and facilities and boost production of renewable energy at its sites. These plans are part of the brand’s near-term climate target of reducing greenhouse gas (GHG) emissions 37% by 2032 compared to a 2019 base figure.
Inside Retail
SEPTEMBER 6, 2023
In a transformative move for e-commerce in Southeast Asia, Zalora has unveiled an advanced integration with OpenAI via its proprietary platform, Titan. OpenAI is the artificial intelligence (AI) research company behind generative AI chatbot ChatGPT. By leveraging its capabilities, Zalora aspires to reshape online shopping paradigms, streamline operations, and set new benchmarks for efficiency and productivity in the industry.
Retail TouchPoints
SEPTEMBER 6, 2023
Premium childrenswear brand Hanna Andersson has launched its first-ever loyalty program, which will reward customers with discounts, perks and early access to new products. A loyalty program was something that had long been requested by its customers, according to the company. Customers will earn points with every purchase, including 200 points when they initially sign up for the free program.
Inside Retail
SEPTEMBER 6, 2023
Melbourne-based retail brand Homie Clothing has appointed Stephanie Say as its new CEO as co-founder Nick Pearce steps aside. Of his decision, Pearce said: “I’m stepping back as the CEO after eight years to take on a new role as a stay-at-home dad to support my wife as she continues to grow her business, Merry People. Homie Clothing co-founder, Nick Pearce.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail TouchPoints
SEPTEMBER 6, 2023
Sycamore Partners has created a new holding company for its Ann Taylor , Loft and Talbots brands, the KnitWell Group , which will also provide oversight and shared services to the plus-size women’s apparel brand Lane Bryant. Sycamore had bought the brands from Ascena Retail Group for $540 million in November 2020. Lizanne Kindler, current CEO of Talbots, will lead KnitWell Group as Executive Chair and CEO.
Inside Retail
SEPTEMBER 6, 2023
When you think of burgeoning retail markets, antacids may not be the first one that comes to mind. However, according to global market research consulting firm Market Data Forecast, the North American antacids market was valued at US$5.38 billion in 2023 and is expected to grow at a compound annual growth rate of 4.6 per cent to US$6.37 billion by 2028.
Retail TouchPoints
SEPTEMBER 6, 2023
Consortium Brand Partners (CBP), a consumer-focused investment manager, has acquired a majority ownership stake in Draper James , the fashion and lifestyle retail brand founded by actress Reese Witherspoon. Financial terms of the deal have not been disclosed. Under the agreement, CBP will hold a 70% position of the company’s ownership while maintaining a “collaborative partnership” with the existing Draper James management team, which includes CEO Erin Moennich, CFO and COO Sarah Fol
Retail Dive
SEPTEMBER 6, 2023
The fulfillment method offers faster and more cost-effective deliveries to customers, CEO Dave Kimbell said.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Gazette
SEPTEMBER 6, 2023
Sainsbury’s is set to unveil new fashion destination spaces across nine of its stores later this month, hosting a “curated offer of complementary brand partners” alongside its Tu collection. The supermarket called the move “an exciting new venture” as it creates at least 50 fashion destination hubs in its stores, looking to grow its branded proposition at pace over the next five years amid evolving customers needs.
Retail Dive
SEPTEMBER 6, 2023
Nearly 70% of shoppers use money earned from reselling items to pay for bills or everyday living expenses, according to a new report.
Retail Gazette
SEPTEMBER 6, 2023
Holland & Barrett has launched its biggest food transformation in ten years, called ‘food that loves you back’ The revamped selection features over 500 new items across own label and branded in its first wave of products, which can be shopped by wellness need or specialist diet. The move will also see the return of more than 70 fresh, chilled food and drinks to stores.
Retail Dive
SEPTEMBER 6, 2023
The apparel conglomerate is facing consumer demand for promotional pricing and has had to correct some fashion misses at its namesake.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Wire
SEPTEMBER 6, 2023
Consumer spending in the third quarter is expected to receive a boost from stadium tours by music stars Taylor Swift and Beyoncé, as well as popular summer movies like “Barbie” and “Oppenheimer,” according to Morgan Stanley. These events are anticipated to contribute significantly to consumption growth in the quarter. However, the firm warns of a.
Retail Dive
SEPTEMBER 6, 2023
Private equity firm Consortium Brand Partners now holds a 70% stake, while the actor and brand founder remains a partner and board member.
Retail Gazette
SEPTEMBER 6, 2023
Sainsbury’s is set to unveil new fashion destination spaces across nine of its stores later this month, hosting a “curated offer of complementary brand partners” alongside its Tu collection. The supermarket called the move “an exciting new venture” as it creates at least 50 fashion destination hubs in its stores as it looks to grow its branded proposition at pace over the next five years amid evolving customers needs.
Retail Dive
SEPTEMBER 6, 2023
The retailer recently opened its 10th sortation center and is testing larger capacity vehicles for delivery.
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