Sun.Feb 18, 2024

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How two sisters created Francesca Jewellery from a Tasmanian market stall

Inside Retail

A beading class in the rural town of Hawksnest, NSW, was the catalyst for sisters Rachel Vasieck and Hanna Vasieck to launch their on-trend designer jewellery label Francesca Jewellery in 2011. The Tasmanian brand opened its first store in Hobart in 2013, followed by a flagship store three years later at Melbourne Central. Rachel Vasieck, who, as a teenager, was an apprentice to her older sister, making hand-beaded jewellery, spoke to Inside Retail about her career journey since turning down a l

Marketing 279
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The Body Shop suppliers stuck with ‘more than $1m’ of ingredients

Retail Gazette

The Body Shop’s fair trade suppliers, who work with vulnerable people from the Amazon and Africa, say they have been left with more than £792,000 ($1m) worth of beauty ingredients that may never be ordered or paid for. The ethical beauty retailer, which filed for administration of its UK and German arm last week, has ties with 18 community fair trade partnerships around the world via its own scheme.

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Four retail leaders weigh in on the year ahead

Inside Retail

As 2024 gets underway, what are the greatest challenges and opportunities facing retail? Here is a glimpse at the top priorities of the leaders of some of the country’s biggest retailers in the year ahead. Angus McKay, CEO & managing director, 7-Eleven KPMG: What do you see as the greatest challenge to Australian retail in the year ahead? Is this a new challenge vs prior years?

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The Body Shop: Aurelius MD exits as landlord giant blasts planned pre-pack

Retail Gazette

The dealmaker behind Aurelius’s acquisition of The Body Shop has exited the private equity firm. Peter Wood, who was UK managing director of the investment firm, has left the business, The Telegraph reported. His resignation comes as The Body Shop was placed into administration this week, just three months after Aurelius’ £207m acquisition of the ethical beauty retailer.

Shopping 111
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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As wine shipments flow into China again, brands face falling alcohol consumption

Inside Retail

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Australia sent wine worth almost $800 million to China in the year to November 2020, when Beijing responded to a call in Canberra for an inquiry into the origins of Covid-19 by blocking imports.

Shipping 245
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Morrisons launches Aldi and Lidl price match campaign

Retail Gazette

Morrisons has followed Asda in launching a price match campaign on hundreds of weekly essentials against those in Lidl and Aldi. The supermarket is matching the cost of over 200 products including corn flakes, canned tomatoes, baby wipes, rice and bread as well as household cleaning products such as anti-bac spray, bleach and toilet rolls with those at the discounters.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

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What Vietnam’s new expansion rules mean for Australian retailers

Inside Retail

For many foreign retailers wanting to expand their store presence in Vietnam, the country’s Economic Needs Test (ENT) has long been a thorn in their side. Now, for retailers from the 10 other countries that signed on to a trade agreement called the Comprehensive and Progressive Trans-Pacific Partnership (CPTPP) five years ago, things just got easier.

Location 130
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Zalora, Shopback and BridgerPay: Revolutionising the customer payment experience

Inside Retail

Before the pandemic, Buy Now, Pay Later (BNPL) wasn’t a big thing. During and after the pandemic, BNPL has exploded. From a retailer/merchant perspective, Zalora has seen a huge increase in BNPL demand year-on-year. During the pandemic, Zalora wanted to help their clients, said Kannan Rajaratnam. “We wanted to give users the ability to better manage their cash flow.