Inside Retail
SEPTEMBER 26, 2023
The two largest supermarkets in the country – Coles and Woolworths – have been found to have a “huge gap” when it comes to labelling foods for sale online. A study analysed more than 22,000 products from the online stores of both supermarkets and discovered that many food products lacked critical information, such as ingredient lists and allergy warnings.
Retail TouchPoints
SEPTEMBER 26, 2023
Drugstore chain Rite Aid is reportedly negotiating with creditors on a Chapter 11 plan that would include liquidating a hefty number of its 2,100 -store fleet, according to the Wall Street Journal. People familiar with the situation revealed that Rite Aid proposed closing 400 to 500 stores, and then either selling the remaining stores or handing over operations to creditors.
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Inside Retail
SEPTEMBER 26, 2023
Frasers Property Australia will begin the construction of a new shopping centre at The Grove community in Tarneit in mid-next year. Covering 167ha, The Grove will comprise a mix of land, house-and-land packages and townhomes and will eventually be home to 2600 families. The shopping centre will house more than 20 retail outlets across 4000sqm, including a bakery, greengrocer, nail bar, pizza restaurant, Chemist Warehouse outlet and Anytime Fitness gym.
Retail TouchPoints
SEPTEMBER 26, 2023
Last month Amazon officially announced a follow-up to Prime Day coming this October — Prime Big Deal Days will be available for Amazon Prime subscribers in 19 countries. While shoppers have a month or so to build their shopping lists, brands need to start preparing now. There are several things brands can do today to ensure a successful round two in October.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Inside Retail
SEPTEMBER 26, 2023
For many time-conscious and demanding consumers, digital-first is the preferred way to shop. Previously, retailers competed on the quality and location of their stores, but with the rise of e-commerce, the competitive dynamic has fundamentally changed. In this new realm, the last-mile experience can make or break a customer’s loyalty and has introduced a new and challenging competitor set: e-commerce behemoths like Amazon, who are fighting against retailers large and small.
Retail TouchPoints
SEPTEMBER 26, 2023
Dick’s Sporting Goods , which acquired Moosejaw from Walmart in February 2023 for an undisclosed amount, plans to close all but three of the 14 stores in the outdoor retailer chain, according to multiple media reports. In recent months Dick’s has been putting more energy into formats such as its House of Sport and Public Lands banners. WWD , quoting a statement from Dick’s, wrote: “After careful review of our outdoor specialty business, we have decided to form one team that will support the oper
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
SEPTEMBER 26, 2023
Editor’s Note: This article has been updated since it was published earlier today. A long-expected lawsuit has been filed by the Federal Trade Commission (FTC) and 17 state attorneys general against Amazon , alleging that the company uses “interlocking anticompetitive and unfair strategies to illegally maintain its monopoly power,” according to an FTC statement.
Tokinomo
SEPTEMBER 26, 2023
The rise of private-label brands in the retail industry has been a significant and ongoing trend over the past couple of decades. Private-label brands, also known as store brands, house brands, or own brands, are products that are developed and sold exclusively by a particular retailer under their own brand name.
Retail TouchPoints
SEPTEMBER 26, 2023
Kohl’s has debuted a new assortment of women’s adaptive apparel from Nine West , available online. The line of elevated staple styles has multiple features to make them more accessible to people with disabilities, including magnetic closures and easier leg openings. Kohl’s will add more adaptive choices for both men and women this fall across its Sonoma Goods for Life and TekGear private label brands, and will continue to provide inclusive offerings for kids across apparel and footwear.
Retail Wire
SEPTEMBER 26, 2023
Retail giant Target has announced the closure of nine stores across four states due to a surge in theft and organized retail crime, which has compromised the safety of employees and customers. The affected stores, four in San Francisco, three in Portland, and two in Seattle, will cease operations on Oct. 21. Target had previously.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
SEPTEMBER 26, 2023
Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. The new offering in the Mercedes Pay+ platform turns the car into a payment device at service stations via an integration with the Mercedes MBUX infotainment system.
Retail Wire
SEPTEMBER 26, 2023
The National Retail Federation’s latest survey reveals that despite heightened attention to retail theft, the impact on retailers’ profits remains consistent with previous years. Total retail shrink rose to over $112 billion in 2022, up from $93.9 billion in 2021, largely in line with increased retail sales. While concerns about crime’s effect on profits are.
Retail TouchPoints
SEPTEMBER 26, 2023
Hy-Vee is the latest supermarket chain to get into the retail media game with Hy-Vee RedMedia , which is designed to be a full-scale retail media network that enables brands to connect with the retailer’s customer base across multiple platforms. Brand advertisers will be able to tap into digital and in-store advertising as well as off-site advertising on brand-safe sites.
Retail Wire
SEPTEMBER 26, 2023
Warehouse giant Costco is teaming up with Sesame, a healthcare marketplace startup backed by Google, to offer its members virtual doctor’s visits for just $29. This partnership follows similar ventures by Walmart, Amazon, CVS, and Walgreens, as retailers increasingly expand into primary care. In addition to low-cost virtual visits, Costco members will also gain access.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail TouchPoints
SEPTEMBER 26, 2023
Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. and Canada. Wish continues to look for an edge over newcomers like Shein and Temu , which now dominate the rankings of top shopping apps in the U.S. while Wish has fallen completely out of the top 50.
Retail Focus
SEPTEMBER 26, 2023
Leading beauty pioneer, Sherrille Riley, has launched her first concept store, Beauty Edit Mayfair, the ultimate shopping destination for clean beauty enthusiasts in the heart of London. Offering an extensive range of clean, high-quality cosmetics, skincare, haircare, and fragrance products from renowned international and niche brands including Monpure, Charlotte Mensah and Darling Sun, beauty enthusiasts are guaranteed an unparalleled shopping experience, with personalised consultations and exp
Inside Retail
SEPTEMBER 26, 2023
Zus Coffee, a fast-growing Malaysian specialty coffee chain, is brewing up an international storm with the opening of its first outlet in the Philippines. The move comes on the heels of a significant investment from Filipino restaurant group Choi Garden Restaurant Company, and marks the beginning of the brand’s global aspirations. Situated in the bustling Eastwood City, Quezon City, the new venue is the first of six outlets the company plans to open in the Philippines this year.
Retail Focus
SEPTEMBER 26, 2023
The Crown Estate , the landowner and custodian of buildings along Regent Street and across St James’s, continues to bolster London’s West End offer as a global lifestyle destination with the announcement of four new flagship stores opening in Autumn 2023. The lettings span more than 10,000 sq ft of new retail space. Spanish women’s fashion brand Bimba Y Lola has just opened a new 4,000 sq ft store at 211-213 Regent Street, showcasing carefully curated collections, a brand showroom and a programm
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
SEPTEMBER 26, 2023
SafeSize, a footwear retail tech company is solving a major pain point for the world’s US$380 billion shoe industry: helping customers find perfectly fitting shoes in both online and physical stores. Using its proprietary technology that matches a consumer’s 3D foot scan and personal preferences with the world’s largest database of 3D-scanned shoes, SafeSize offers highly accurate and personalised shoe recommendations for adults and children – a solution now embraced by more than 20 million cons
Retail Focus
SEPTEMBER 26, 2023
Get ready, London! MINISO, the globally recognised lifestyle retailer, is opening a new store on Shaftesbury Avenue in the heart of Chinatown, and it’s the UK’s very first MINI MINISO. MINISO’s first-ever Central London spot is opening its doors on Friday, 29th September at midday. Mark your calendars for an unforgettable grand opening.
Retail Wire
SEPTEMBER 26, 2023
Amazon is gearing up to defend itself against the Federal Trade Commission’s (FTC) monopoly lawsuit, which alleges antitrust and consumer protection violations. The company has enlisted a team of experienced defense lawyers, including Kevin Hodges from Williams & Connolly, known for its litigation focus. Amazon’s General Counsel, David Zapolsky, can also draw on top outside.
Retail Focus
SEPTEMBER 26, 2023
With a dropshipping business model, you can move products directly from the manufacturer to the consumer without having to handle inventory or storage yourself. Essentially, it lets you sell products online without physically stocking them. This poses an incredible advantage for new start-ups or individual entrepreneurs as it significantly lowers initial investment costs.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
SEPTEMBER 26, 2023
After Taylor Swift was seen at a Kansas City Chiefs game to support rumored beau Travis Kelce, sales of Kelce’s NFL jerseys and T-shirts saw an almost fivefold surge, according to sports retailer Fanatics. Kelce became one of the top five selling NFL players that day, with a nearly 400% spike in merchandise sales across.
Mike Anthony
SEPTEMBER 26, 2023
Retail is arguably changing faster than ever before. Every market I visit is changing in many ways, and while each country is different, there are a number of unifying trends that are hitting almost everywhere. Yes, the balance between the trends might vary, but each of these is hitting pretty much everywhere to some degree. But if retail is changing, then manufacturers and suppliers (as well as retailers) need to adjust their strategies and plans to address each of the trends, to realize the hu
Retail Wire
SEPTEMBER 26, 2023
Gig workers for delivery apps like Uber Eats, Instacart, DoorDash, and Grubhub report sudden and unexplained deactivations from their accounts, often for minor issues or problems beyond their control. Appeals for reactivation typically involve binding arbitration or email appeals, according to the platforms’ terms and conditions. Some workers are advocating for legislation to protect drivers.
Retail Gazette
SEPTEMBER 26, 2023
Poundstretcher and The Original Factory Shop are understood to be scouting former Wilko sites for new stores. A property expert told Retail Week that the two retailers were exploring several of the collapsed retailer’s locations across the country, with a particular interest in the southeast of England. The Original Factory Shop has been rapidly expanding its store portfolio in recent months, with the acquisition of 16 former M&Co sites in August.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
SEPTEMBER 26, 2023
The e-commerce landscape is witnessing a surge in discount-driven platforms, with companies like PDD Holdings’ Temu and Bytedance-owned TikTok Shop shipping inexpensive goods from China. This trend is not limited to China but has extended globally, impacting the traditional dominance of higher-margin items. Low-cost platforms are expected to shape the upcoming holiday season and shopping.
Hyken
SEPTEMBER 26, 2023
Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. I try to be nice, but that doesn’t always work. What do you think if I yell at them? Here is my answer: A couple of old expressions come to mind. First, “The squeaky wheel gets the oil,” which means if you make enough noise, you might get some action.
Retail Wire
SEPTEMBER 26, 2023
Jefferies’ research warns that the resumption of student loan payments in October could lead to reduced spending at retailers, particularly impacting apparel and footwear categories. Their survey of over 600 U.S. consumers with outstanding student debt revealed nearly 90% were “somewhat concerned” about meeting monthly expenses, with 50% expressing “very concerned” sentiments.
Retail Dive
SEPTEMBER 26, 2023
Three Moosejaw locations will remain open, while the rest — and the outdoor retailer’s headquarters — are scheduled to close by February.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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