Retail TouchPoints

JUNE 15, 2023

A retailer’s marketing campaign is only as good as the creativity behind it, no matter how advanced the tools used to communicate it may be. This axiom is just as applicable to a modern metaverse-centered push as it is to an old-fashioned email campaign. It comes down to understanding and making the most of the medium, which Coach has taken to heart in its approach to digital innovation. “I dedicated my life making substantive experiences for people using whatever tools are available,” sai

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Inside Retail

JUNE 15, 2023

Seeking to “revolutionise the restaurant experience”, KFC has collaborated with sustainable startup SaveBoard to incorporate low-carbon construction made from 99 per cent recycled materials into its South Penrith store’s redesign. Aside from using recycled materials for construction, the site also has solar panels and energy-efficient LED lighting.

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Retail TouchPoints

JUNE 15, 2023

Stitch Fix has named former Macy’s Chief Customer and Digital Officer Matt Baer to the role of CEO and a member of the Board of Directors, effective June 26, 2023. Founder, interim CEO and Executive Chairperson of the Board Katrina Lake will work closely with Baer as he transitions into the role, then will continue on in her role as Executive Chairperson.

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Inside Retail

JUNE 15, 2023

Melbourne’s Chirnside Lifestyle Centre has been acquired by IOOF Investment Services for $50 million from its developers MaxCap Group and Troon Group. The large format retail site occupies 11,100sqm including 286 car park spaces and was 100 per cent pre-leased when construction concluded last December. The site is located 32km northeast of Melbourne’s CBD in Chirnside Park and has a tenant profile of national brands including Fantastic Furniture, Baby Bunting, Harris Scarfe and Super Cheap

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JUNE 15, 2023

I don’t usually write stories in the first person, but I was inspired by Johnny Earle, Founder of Johnny Cupcakes — a “bakery” that doesn’t sell real food — to bend the rules of journalism just a bit. One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.

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Inside Retail

JUNE 15, 2023

To protect consumer confidence and young children from unsafe products, the Australian Competition and Consumer Commission (ACCC) has revealed four priority areas it plans to address this year. ACCC deputy chair Catriona Lowe said it is “critical” to minimise the risks posed by unsafe products. “Addressing issues for young children, who are among the most vulnerable consumers, is our highest product safety priority.

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Inside Retail

JUNE 15, 2023

Masterminded by restaurant entrepreneur David Loh, the opening of a first-of-its-kind food emporium in Melbourne signifies the growing appetite for Asian cuisine in Australia. Located at Highpoint shopping centre in Melbourne’s western suburbs, Foodle offers a combination of grocery shopping, dining, and take-home options. The emporium sources Chinese, Vietnamese, Japanese, and Korean products and ingredients, sourced locally and from across Asia.

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Retail TouchPoints

JUNE 15, 2023

GoBolt ’s Merchant Portal is a web-based app with a suite of features designed to enable retailers to manage their orders, inventory and shipments more effectively so they can stay on top of their fulfillment and delivery operations and make better informed decisions. The solution aims to give retailers the ability to monitor orders in real time across all stages of the fulfillment process, with the goal of making it easy for customer support teams to answer shopper questions about shipment prog

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Retail Wire

JUNE 15, 2023

At 182,000 square-feet, the new H-E-B Plus is the largest store operated by the chain. HEB San Antonio is a Plus is Twice the Size of Previous Location The new location for the HEB San Antonio Plus! supermarket is located at: 9238 N.

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Inside Retail

JUNE 15, 2023

Former Coles Online executive Aaron Baslangic, who stole $1.9 million from the retailer, has pleaded guilty at the Melbourne Magistrate Court to deception. According to the Guardian , Judge Duncan Allen described Baslangic’s conduct as “strangely unsophisticated, bizarre and inexplicable” and added “brazen, that’s one word for it. The other word is incredibly stupid”.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store desig

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Inside Retail

JUNE 15, 2023

Following a successful push into Singapore two years ago, Chinese collectible toy brand Pop Mart’s international expansion is continuing at pace, driven by experiential retail stores and high-profile collaborations with global artists and brands. The company currently has a presence in more than 23 countries, with over 350 physical stores and 2000 Roboshops — what it calls its cashless vending machines — worldwide.

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Retail Wire

JUNE 15, 2023

Amazon.com is set to formally open the first major part of its HQ2 building. The arrival of Amazon has brought some significant changes for locals with more expected. Advocates for the project point to jobs being created and economic benefits as new businesses open. Detractors point to higher rents and gentrification of nearby neighborhoods.

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Inside Retail

JUNE 15, 2023

Retail Food Group appoints Matthew Marshall as CEO By Rakshnna Pattabiraman Matthew Marshall has been appointed CEO of Retail Food Group (RFG), effective 1 July. As head of retail with the group, Marshall was instrumental in implementing the business’ franchisee-first and customer-centric values and strategy and has been internally promoted from his current position as the head of retail, the company said.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JUNE 15, 2023

UPS and the Teamsters have reached a tentative agreement to equip delivery trucks with air conditioning and take other measures to protect against the heat. The parcel delivery giant has said it will include in-cab air conditioning on all vehicles it purchases as of Jan. 1, 2024.

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Inside Retail

JUNE 15, 2023

Twenty years ago, Joseph Badr founded Dspa, a holistic dental surgery that doubles as a calming health spa. Now, he heads up Dsmile, a direct-to-consumer dental care brand marrying sustainable design with minimalist design. Here, Badr talks through the challenges he has faced over his long career, as well as how he uses personal boundaries to get the best out of each facet of his life.

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Retail Wire

JUNE 15, 2023

The Food and Drug Administration has linked nine hepatitis A cases going back to last year to frozen strawberries sold at retail stores including Costco, HEB and Walmart. “Consumers, restaurants, and retailers should not sell, serve, or eat recalled frozen strawberries,” the FDA said. “These recalled products should be thrown away.

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Inside Retail

JUNE 15, 2023

The idea of a “personal brand” might seem like the purview of celebrities and influencers. But if you’ve spent any time on LinkedIn, you’ll know it’s something anyone can develop with well-crafted posts and engagement. In recent years, students and young professionals have turned personal branding into a tool for success in competitive, global job markets.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JUNE 15, 2023

Kroger said that its same-store sales, excluding fuel, rose 3.5 percent in the first quarter, ahead of analysts’ expectations of a 3.27 percent gain. The grocery giant’s earnings of $1.51 a share was five cents higher than Wall Street expected.

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Inside Retail

JUNE 15, 2023

In 2022, the pandemic gave way to the Great Resignation as the leading workforce trend. In that same year, two major surveys reported the pivotal role that managers play in making that resignation rate a reality. It wasn’t the key insight, but the figures, that were startling. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager.

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Retail Wire

JUNE 15, 2023

Nearly 92 percent of consumers have reduced their spending on nonessential goods like apparel, appliances and home decor, according to a new CNBC and Morning Consult survey. Ninety-two percent of Americans with household incomes between $50,000 ad $100,000 said they were “somewhat” or “very worried” about the price of goods.

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Inside Retail

JUNE 15, 2023

Last week, at the Consumer Goods Forum’s Global Summit, Walmart International’s chief executive and president Judith McKenna shared her views on the opportunities that exist in global retail. McKenna, who oversees Walmart’s international operations in Canada, Africa, China, Central America, Mexico and India, as well as its equity investments across Brazil, Japan and the United Kingdom, told CGF’s managing director Wai-Chan Chan how the $147 billion (US$100 billion) business keeps its vast intern

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JUNE 15, 2023

A jury in New Jersey has awarded Shannon Phillips $25.6 million in compensatory and punitive damages in a lawsuit she brought against Starbucks for illegally firing her. Ms.

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Retail Dive

JUNE 15, 2023

Starting with women’s tops, the feature allows shoppers to see how certain products would look on a model of their choice.

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Cisco Retail

JUNE 15, 2023

Farming communities in Africa have contributed the least to climate change , but they’re paying the greatest costs. Currently, only six percent of arable land in Africa is irrigated.

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Retail Dive

JUNE 15, 2023

The company says high overhead costs and weakened demand for its core products due to the COVID-19 pandemic contributed to an untenable financial situation.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Miller Zell

JUNE 15, 2023

ATLANTA, June 15, 2023— Miller Zell earned a first-place “Gold” award in the “Specialty Store Over 25,000 Square Feet (New or Remodeled)” category at the 2023 Shop! Design Awards for our design and execution of a “Store of the Future” for Micro Center in Tustin, Calif.

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Mass Relators

JUNE 15, 2023

CHICAGO – Circana, formerly NPD and IRI, has launched Circana Lift for Snap Inc., creator of Snapchat. Circana Lift enables consumer packaged goods (CPG) manufacturers and retailers to accurately measure how their Snapchat advertising campaigns drive offline sales, providing insights into campaign effectiveness. Circana Lift offers advertisers the unprecedented ability to answer key performance questions related to ad campaign efficacy and efficiency and drive tangible business outcomes.

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Shopify

JUNE 15, 2023

Fashion brand, Assembly New York, is a forward-thinking retail environment with RTW collections for men and women, as well as archival vintage clothes and objets d'art. Needless to say, their inventory management needs are complex—as are their hiring needs. See how Shopify helped this store manager get her inventory and staff up to speed.

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Cisco Retail

JUNE 15, 2023

We know it. Our partners encourage it. Customers experience it. And the industry is paying attention. At Cisco Live 2023, we once again showcased just how cool Cisco is.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience