Tue.Dec 26, 2023

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’Tis the season for a retail tech-stack rethink

Retail Dive

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

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Free Returns Are Starting To Disappear

Retail Wire

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

Returns 298
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Mastercard Data: Holiday Sales Climb 3.1% YoY

Retail TouchPoints

Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse , which measures sales across all forms of payment and is not adjusted for inflation. The data also excludes automotive sales. In September 2023 , Mastercard had forecast a 3.7% increase for this period.

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The Promise and Peril of Subscription-Based Healthcare

Retail Wire

It's undeniable that the healthcare landscape has been changing rapidly, and one conspicuous participant in this metamorphosis is the rise of subscription-based healthcare services.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Winning Over Baby Boomers with High-Quality Product Imagery

Retail TouchPoints

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

Returns 244
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California Pizza Hut Franchises Plan Layoffs Ahead of Minimum Wage Increase

Retail Wire

California will soon see a drastic shift in its pizza delivery landscape. Multiple Pizza Hut franchises in the state are preparing to eliminate their own delivery driver roles, in what appears to be a response to an upcoming increase to the minimum wage for fast-food workers.

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More Trending

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Southwest Airlines Hits Snags During Holiday Travels

Retail Wire

This holiday season offered mainly clear skies to the millions of people jetting to their destinations, presenting a stark contrast to last year's travel woes. However, Southwest Airlines fell behind the pack.

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How Logistics Companies Can Keep up With Consumer Delivery Demands

RIS News

In logistics, staying ahead means embracing technology. Even if that means making financial investments, these usually pay off, resulting in streamlined operations, lower overhead, and improved staff satisfaction.

Consumer 112
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Powerball Jackpot Soars to $685 Million With No Winner Yet

Retail Wire

The Powerball jackpot continues to ascend, reaching new heights this Christmas Day as no lucky players were able to secure the winning numbers.

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Zulily goes out of business, plans to liquidate

Retail Dive

The retailer has entered an assignment for the benefit of creditors, an alternative to bankruptcy, after seven months under private equity ownership.

Planning 121
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Daihatsu Halts Shipments Amid Expanding Safety Scandal

Retail Wire

Daihatsu, a subsidiary of Toyota Motor, recently announced that it would suspend all shipments of vehicles, both abroad and within Japan.

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Corporate Overhauls and Workforce Innovations Trend Despite Labor Challenges and Retail Closings

RIS News

RIS takes a look back at the year, outlining which companies faced shut-downs or massive transformations, where workforce innovation is happening, and the state of labor industry-wide.

ATS 92
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Tampa Bay Fisheries Inc. and 365 Whole Foods Mart Recall Fish Products

Retail Wire

Tampa Bay Fisheries, Inc., in the interest of consumer safety, is voluntarily announcing a product recall.

Consumer 148
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How Amazon Leverages Generative AI to Boost Customer Engagement and Store Experience

RIS News

Amazon is just one of the companies tapping generative AI across a broad range of use cases. The company recently detailed some of the ways it is leveraging these technologies to deliver substantial value.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, RomĂ¡n Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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US Holiday Retail Sales Up 3.1%, Reveals Mastercard

Retail Wire

A Mastercard SpendingPulse report revealed that U.S. retail sales grew by 3.1% year-over-year between the start of November and Christmas Eve.

Shopping 114
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Fragrance sees online boost during early part of holiday season: report

Retail Dive

Online sales of prestige fragrance brands were nearly double the rate of in-store sales in the early part of Q4, according to Circana.

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Catch up with the CX Innovator Podcast

Retail Customer Experience

In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy way to catch up.

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Mastercard SpendingPulse: UK Shoppers return to the high street as restaurants thrive during the festive season

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! According to preliminary insights from Mastercard SpendingPulse™, total UK retail sales (excluding auto) for the holiday period running from November 1 – December 24 were up 2.6% year-on-year. SpendingPulse measures in-store and online retail sales across all forms of payment and is not adjusted for inflation.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Brick & Mortar Retail Is Down But Is All Set To Soar Again

Retail Minded

The landscape of our retail world has changed dramatically over the last decade. The backbone of retail was once built on the backs of brick-and-mortar stores but the fast rise of e-commerce broke that back. Consumer behaviors changed greatly and at an incredible pace. Technological advancements only added to this trend. That appears to be changing.

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Superdry in talks to sell Middle East and US brand rights

Retail Gazette

Superdry is considering the sale of its brand rights in the US and Middle East as it looks to boost its liquidity. The fashion retailer is understood to be in discussions with potential buyers about the sale of its intellectual property rights in the markets in the hopes of raising tens of millions of pounds, The Telegraph reported. The move comes as founder and chief executive Julian Dunkerton continues to seek additional finance to boost the company’s balance sheet after it issued another prof

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How do virtual data rooms improve business efficiency?

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In the digital age, businesses rely on data, but securely managing sensitive information shared with multiple parties is challenging. E-data rooms ensure safe storage, management, and sharing of vital documents during critical events.

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Data: Boxing Day footfall rises 1.4% but remains below pre-pandemic levels

Retail Gazette

Boxing Day footfall has edged up slightly, but visits to stores continue to remain below pre-pandemic levels as some retailers remained closed on the day after Christmas. The number of shoppers at retail locations on Tuesday were up by 1.4% on last year, thanks to a rise in visits to high streets and retail parks, according to preliminary data from retailer data company MRI Software.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The Perfume Shop unveils Boxing Day sales fragrances edit

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Spritzmas is over and Boxing Day is here! Whether you need a top up of your favourite perfume or are looking for something new in time for New years, The Perfume Shop is the place to look for the best offerings.

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Unlock Savings and Simplify Credit Card Processing with Merchant Cost Consulting

Retail Smart Guys

Having worked with different retailers for many years now, I want to share a valuable resource that has made a significant difference for our clients – Merchant Cost Consulting. Merchant Cost Consulting is a reliable partner specializing in reducing credit card processing fees for businesses. Their approach is designed to minimize costs without causing disruptions to your day-to-day operations.

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Behind the Scenes of a Professional Product Photo Shoot

Rangeme

In today’s digital world, having great product shots are essential to a brand’s success. Whether they are for grabbing the attention of buyers on your RangeMe profile, or driving D2C sales on your website and social media, how you visually showcase your products to the world should be a key component of every brand’s marketing strategy. But what exactly is it that goes into capturing these images, whether they are pure product shots in front of a white background, or lifestyle shots in a variety

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The Future of Product Launches in Retail: Trends and Predictions (2024-2026)

Retail Bound

Product launches from manufacturers have been a crucial part of the retail industry for many years, serving as a driving force for companies to stay ahead of competitors and meet the ever-changing demands of consumers. With advancements in technology and shifting consumer behavior, it is important to look towards the future and predict the trends that will shape product launches in the retail industry from 2024 to 2026.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Shoppers to spend £253 in festive sales, the highest amount in four years

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Festive sales shoppers intend to spend an average of £253 this year – 10% more than in 2022 and the highest amount since before the pandemic – as they take advantage of early discounts and use reselling sites to find bargains.

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How to Sell General Merchandise

Shopify

Learn how general merchandise stores can attract a diverse array of customers.

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Super Saturday sees last minute shoppers hit the High Street as footfall rises +35% year-on-year

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data from Sensormatic Solutions, the leading global retail solutions portfolio of Johnson Controls, has revealed that total UK retail footfall on Super Saturday jumped by +35.4% year-on-year, as last-minute Christmas shoppers swarmed into store on the penultimate day – and the last full shopping day – before Christmas.

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Import Ban on Apple Watch Actioned as the Company Files Appeal

Retail Wire

Apple filed an appeal to stop the ban of imports on its Apple Watches.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio