Sun.Jul 07, 2024

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Sam’s Club Makes Controversial Membership Policy Changes

Retail Wire

Sam's Club has quietly implemented a policy that requires shoppers to pay extra for access during designated hours, a revelation that sparked discussions among concerned consumers across various social platforms.

Consumer 300
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Asian online grocer tempts shoppers with free milk and eggs

Inside Retail

Online Asian supermarket Ebest is relaunching its website and offering free eggs and milk for first-time customers, in a move to attract buyers amid the cost-of-living crisis. The free premium brand eggs or 1.5 litres of milk are being offered on a rotating basis to customers’ first order, along with a $10 off and complementary delivery for orders over $59. “We invite customers to explore our offerings and discover the value and variety available at an online grocer like ours,”

Grocer 276
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Trader Joe’s Receipt Goes Viral

Retail Wire

A Trader Joe's receipt from a California family has sparked a viral discussion on social media about grocery costs and shopping choices for large families who are on a budget.

Shopping 279
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Underworks donates 30,000 clothing items to I Give A Sock campaign

Inside Retail

Family-owned retailer Underworks will be donating 30,000 essential clothing items to vulnerable Australians in 2024 as part of its I Give A Sock 2024 program. Underworks will be donating socks, underwear, and thermal underlayers to the homeless and others in need to help them keep warm amid dropping temperatures this season. Underworks CEO Sam Todaro said the importance of warm clothing should not be overlooked, especially over the colder months.

ATS 253
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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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Bitcoin Faces New Challenges Amid Financial Turbulence

Retail Wire

Federal Reserve Chair Jerome Powell has indicated an important time is coming for bitcoin. This prediction is based on how the U.S. budget deficit is projected to reach a whopping $1.9 trillion.

Finance 265
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Shiseido enters long-term fragrance partnership with Max Mara

Inside Retail

Japanese beauty conglomerate Shiseido has entered into a long-term fragrance partnership with luxury fashion house Max Mara. Under this agreement, Shiseido will have exclusive rights to develop, produce, market, and distribute fragrances under the Max Mara brand. The terms will be incorporated into a formal licence agreement, and Shiseido EMEA – a consolidated subsidiary of Shiseido – will manage the license.

Fashion 130

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Three-dimensional storytelling: Building a brand beyond the product

Inside Retail

When it comes to achieving and sustaining success in the retail industry, how you present your product is just as important, if not more so, than the product itself. This is especially true for products used daily, like those in a consumer’s beauty or kitchen cabinet. At a recent Future50 event hosted by BeautyMatter , Ulta Beauty’s chief merchandising officer Monica Arnaudo, Fable & Man’s co-founder and CEO Akash Mehta and Vacation’s founding partner and executive chair of marketing L

Marketing 130
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SK On Faces Emergency with Sluggish EV Sales

Retail Wire

South Korean EV battery manufacturer SK On is grappling with a critical situation due to weak electric vehicle sales in Europe and the United States. In response to these challenges, Chief Executive Lee Seok-hee has made and outlined plans for significant cost-cutting measures as part of an "emergency management" strategy, according to a letter addressed to the company's employees.

Planning 246
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New John Lewis boss to increase shop floor staff

Retail Gazette

John Lewis boss Peter Ruis has unveiled plans to increase the amount of staff working on the shop floor in a bid to boost the fortunes of the retailer. Ruis is renegotiating contracts with fashion brands so they can pay the department store a lower rate of commission in exchange for getting more employees to work on their concessions, The Sunday Times reported, in a bid to replicate the sales culture of John Lewis’ beauty halls across the rest of the store.

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Top 5 Customer Service & CX Articles for Week of July 8, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. This is What is Missing From Your Customer Experience Playbook by Anne Marshall (Entrepreneur) One-size-fits-all customer experience playbooks don’t exist — and for good reason.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Asda scraps plans for four-day week after staff left exhausted

Retail Gazette

Asda has scrapped plans for a four-day working week after employees insisted they had been left feeling exhausted. While the grocery giant initially brought in flexible working arrangements in January in a bid to tackle a revolt from dissatisfied store managers, a trial of the four-day week has been canned, The Telegraph reported. Employees taking part in the trial across 20 of the grocer’s stores worked a 44-hour week over four days, rather than five for the same salary.

Planning 116
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Video Forum: Sally Lyons Wyatt, Circana

Mass Relators

In the second of two installments, Sally Lyons Wyatt, global executive vice president and chief advisor for consumer goods and foodservice insights at Circana, talks about the changes that traditional supermarkets need to make to attract and retain younger shoppers. She also analyzes emerging consumer trends, including holistic well-being, and recent product innovations.

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Burberry gears up to slash hundreds of jobs under cost-cutting programme

Retail Gazette

Luxury fashion brand Burberry is gearing up to slash hundreds of jobs under a cost-cutting programme as its profits plunge. The retailer has lost over a third of its stock market value since the start of the year and is at risk of being booted off the FTSE 100, according to The Telegraph. The restructuring plans were announced to staff members in a Zoom meeting during late June, as impacted employees were informed they were either facing redundancy or needed to reapply for their positions.

Fashion 75
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Effective Strategies to Reduce Shopping Cart Abandonment

I Love Fashion

Fashion Digital Marketing Agency Forrester Research showed that digital shopping cart abandonment loses revenue of almost $18 billion annually. Another study mentioned that 58.6% of US online shoppers abandon a cart because they are not ready to buy. But what are the exact reasons behind cart abandonment? This article explains every reason behind these issues and guides you to reduce shopping cart abandonment, retailers, inventory management insights, and more.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Shein tax loophole raised as concern by new business secretary

Retail Gazette

New business secretary Jonathan Reynolds has voiced concerns over a tax “loophole” used by fast fashion retailer Shein. Speaking to Times Radio, the politician said if Shein committed to a London IPO, it would be expected to adhere to “ethical and moral targets [on] all business aspects” Reynolds explained he would want to discuss the matter with the fast fashion giant if it was considering more business activity in the UK.

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Warehouse Shipping: Benefits, Costs & Tips

Shopify

A shipping warehouse is a place to hold unsold inventory. This guide shares how they work and whether you need one for your retail business.

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The larger intention behind Cellini’s grand debut in South Korea

Inside Retail

Cellini’s introduction to the South Korean market reflects the Singapore furniture label’s meticulously planned venture to establish a significant regional presence. This strategic move marks the brand’s 50th store globally and its entry into its fourth international market, following Taiwan, Indonesia, and Malaysia. But as changing demographics and lifestyle factors attract global furniture giants to the South Korean market, smaller players like Cellini must adapt their offerings to stand out.

Planning 130