365 Retail

NOVEMBER 2, 2023

New research from Twilio reveals that 50% of UK consumers want the brands they engage with to offer the communication channels they most commonly use in their day-to-day interactions. The research, which surveyed 2,005 UK consumers in October 2023, found that WhatsApp emerged as the top choice for our personal interactions with friends (54%) and family (54%), with social media and voice calls also identified as personal communication channels.

Consumer 65

Consumer Customer Experience Marketing ATS 65

Inside Retail

NOVEMBER 2, 2023

Kmart Australia has paid a $1.3 million infringement notice for sending 212,471 marketing emails, according to the Australian Communications and Media Authority (ACMA). The emails were sent between July 2022 and May 2023 to customers who had previously unsubscribed, due to a combination of technology, system and procedural failures. “When a customer decides to opt out of a marketing mailing list, businesses are obliged to fulfil that request.

Fulfillment 299

Fulfillment Marketing Department Stores 299

Retail TouchPoints

NOVEMBER 2, 2023

The New Retail Leaders Driving Industry Progress The retail industry is changing rapidly, and a new collective of leaders are helping shape the future of commerce and omnichannel experience. Meet the 40 professionals we believe are making a big impact within the four walls of their businesses…and beyond.

Social Commerce 230

Social Commerce Customer Experience Marketing 230

Inside Retail

NOVEMBER 2, 2023

A lot of dedication and effort goes into making main streets attractive. Local governments, planners, place makers, economic development managers, trade associations and retailers work hard to design, improve and revitalise main streets. The goal is to make them attractive places to increase shopper numbers, provide pleasant places for communities, and boost local economies.

Department Stores 299

Department Stores Shopping Marketing Planning 299

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

NOVEMBER 2, 2023

VF Corp , parent company of brands including The North Face , Vans , Timberland and Supreme , has unveiled its “Reinvent” transformation strategy after another disappointing quarter and pressure from a new activist investor in its ranks. VF Corp shares are down nearly 50% this year, and while expected, lackluster results in the company’s latest earnings haven’t helped matters.

Returns 229

Returns Planning Promotions ATS 229

Inside Retail

NOVEMBER 2, 2023

Cotton sustainability initiative Better Cotton has launched the first-ever traceability solution for the fashion and textile sectors. The organisation has worked with retailers and brands, including H&M Group, Marks & Spencer, Walmart, Target, Bestseller, Gap Inc and C&A, to prepare for the launch. The solution, which has been developed for over three years, provides visibility of cotton’s journey through the supply chain by logging stakeholder input on the Better Cotton Platform.

Fashion 263

Fashion Planning ATS Accessories 263

Inside Retail

NOVEMBER 2, 2023

Footwear brand Crocs saw higher revenue and net income in the third quarter on the back of an increase in Crocs brand sales worldwide. Sales of the Crocs brand alone jumped 11.6 per cent to $1.24 billion with the highest sales growth seen in the Asia-Pacific region, where it leapt 26.5 per cent to $272.4 million. The company’s overall revenue – including sales of its struggling Heydude brand which fell 8.3 per cent to $383.89 million – rose 6.2 per cent year on year to reach $1.617 billion

Management 246

Management ATS 246

Retail TouchPoints

NOVEMBER 2, 2023

Melissa & Doug is partnering with experiential retailer CAMP on a pop-up event in New York City to celebrate the toy brand’s 35th anniversary and the opening of the its first permanent brick-and-mortar store in White Plains, N.Y. The CAMP pop-up experience, titled “Let’s Play Pizza Party!” will be held Nov. 4, 2023 at the retailer’s Columbus Circle location.

Location 213

Location Marketing ATS 213

Retail Wire

NOVEMBER 2, 2023

The FTC claims that Amazon has created defect ads to increase profits and resorted to savage tactics in the price wars.

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Retail TouchPoints

NOVEMBER 2, 2023

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and experiences — commonly known as personalization — ecommerce companies can increase engagement, conversion, average order value and ultimately, revenue. However, in 2020, Google announced plans to make third-party cookies obsolete on the internet in response to greater consumer privacy demands and new regulations.

Marketing 209

Marketing Customer Experience Management Consumer 209

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

NOVEMBER 2, 2023

DoorDash has introduced a new pop-up tipping notification when customers leave a $0 tip.

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Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. Amazon Business will make the option available to all eligible sole proprietor businesses by Black Friday. Small business owners selecting Affirm at checkout will enter information, including their registered business name and address.

Checkout 187

Checkout Fulfillment Management ATS 187

Retail Wire

NOVEMBER 2, 2023

The Walt Disney Company has announced its acquisition of Comcast's remaining 33% stake in Hulu.

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Retail Focus

NOVEMBER 2, 2023

Bluewater has welcomed four new brands this autumn including opticians and glasses retailer Ace & Tate, Chinese inspired eatery Buns Away and London perfumier Sunnamusk meanwhile specialist coffee brand, Black Sheep Coffee is set to open at the centre this November. Ace & Tate’s 870 sq ft store is located on the Lower Guildhall next to Ted Baker.

ATS 147

ATS Kiosk Accessories Location 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

NOVEMBER 2, 2023

Spirit Halloween clings on to life after October.

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Retail Focus

NOVEMBER 2, 2023

Trafford Palazzo and Showcase are celebrating the brand’s four-week residency, with Showcase having made its North West debut at the UK’s first next generation retail and experience centre. Showcase ran four consecutive weekends of highly sought-after sample sales in Trafford Palazzo’s dedicated 6,960 sq ft white box promotional space, TP Glow. Showcase hosted 10 leading luxury brands at Trafford Palazzo, including Sophia Webster, Reiss, Helmut Lang, Theory, Herschel, Olivia von Halle, and Mat

Fashion 147

Fashion Promotions Consumer Shopping 147

Inside Retail

NOVEMBER 2, 2023

Artificial Intelligence chatbots are everywhere. They have captured the public imagination and that of countless Silicon Valley inventors and investors since the arrival of ChatGPT about a year ago. The stunning human-like abilities of conversational AI – a form of artificial intelligence that enables computers to process and generate human language – have sparked widespread optimism about their potential to transform workplaces and increase productivity.

ATS 130

ATS Management Marketing 130

Retail Focus

NOVEMBER 2, 2023

Looking to migrate your business to Windows 11? Want to equip your employees with the latest Microsoft 365 tools and features? Then a Microsoft Vendor is exactly what you need. With a market cap of $2.1 trillion, Microsoft is officially the third largest company in the world. The company has been able to reach this impressive market position thanks to consistently releasing industry-leading operating systems, server applications, productivity applications, software development tools, games conso

Shopping 130

Shopping Management Marketing Planning 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

NOVEMBER 2, 2023

Starbucks Coffee Company has announced Triple Shot Reinvention with Two Pumps – a long-term growth plan for brand elevation, global expansion, and cost efficiency. The company described the strategy as the “next step in the re-founding of the company” to deliver significant value to partners, customers and shareholders. The plan includes three priorities – elevating the brand, strengthening and scaling digital, and becoming truly global – along with “two pumps” – unlocking efficiency and reinvig

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Planning Returns Customer Experience Location 130

Retail Wire

NOVEMBER 2, 2023

CVS' third quarter earnings have surpassed Wall Street's predictions, but its shares have fallen slightly.

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Inside Retail

NOVEMBER 2, 2023

Cybersecurity protection can fall down the list of priorities for small retailers. Facing a range of concerns including customer acquisitions, business expansion and growth and rising costs, owners often cite a lack of time and resources as a barrier to addressing cybersecurity vulnerabilities. There’s also the belief that size can provide a level of protection, with small and medium-sized businesses (SMBs) not seeing themselves as a relevant target for hackers.

ATS 130

ATS 130

Retail Wire

NOVEMBER 2, 2023

Target CEO Brian Cornell tries to readjust the retail company's aim.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

NOVEMBER 2, 2023

Optus’ flagship Bourke Street Mall store in Melbourne has taken two design awards. The store was awarded first place in the store fit-out category of the National Retail Association (NRA) Retail Awards recognising merchants committed to pushing innovation and adopting new store functionality, technology, and design. The store also won gold in the prestigious 2023 Global Future Design Awards, making Optus the only Australian winner in the global competition.

Merchant Services 130

Merchant Services Planning ATS 130

Retail Wire

NOVEMBER 2, 2023

Toyota has recalled over 1.8 million RAV4 vehicles due to a potential fire risk.

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Inside Retail

NOVEMBER 2, 2023

Canada Goose announces new CFO By Anil Prabha Luxury outerwear brand Canada Goose has announced that current deputy CFO Neil Bowden will step into the role of CFO, while its current CFO Jonathan Sinclair will become the new president for APAC. Both appointments are effective April 1, 2024. Bowden currently oversees the global finance team at Canada Goose, having been with the luxury brand for more than seven years.

Finance 130

Finance Planning Management Marketing 130

Retail Gazette

NOVEMBER 2, 2023

Lidl has overtaken Aldi as the UK’s cheapest supermarket, ending the discounter’s 16-month run. Consumer group Which? conducted its monthly cheapest supermarket price comparison, comparing the cost of a basket of groceries and household essentials. Its latest research shows that Lidl was 17p cheaper than its closest rival Aldi by just 17p, with an average basket costing £74.58.

Supermarket 127

Supermarket Consumer Shopping ATS 127

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Inside Retail

NOVEMBER 2, 2023

Cybersecurity protection can fall down the list of priorities for small to medium-sized (SME) businesses and retailers. Facing a range of concerns including customer acquisitions, business expansion and growth and rising costs, owners often cite a lack of time and resources as a barrier to addressing cybersecurity vulnerabilities. There’s also the belief that size can provide a level of protection, with SMEs not seeing themselves as a relevant target for hackers.

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ATS 130

Retail Wire

NOVEMBER 2, 2023

It might be time to say goodbye to the McDonald's dollar menu.

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Inside Retail

NOVEMBER 2, 2023

Europe’s biggest online fashion retailer Zalando sees continued pressure on demand for the rest of the year and now expects 2023 sales to decline, the company said on Wednesday as it reported weaker than expected third-quarter revenue. Zalando, a multi-brand platform that sells clothes, shoes, accessories, and beauty products, has been hurt by a pullback in online shopping after a Covid-19 pandemic-era boom, a trend that has also bruised smaller online-only retailers like Asos and Boohoo.

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Boutique Accessories Apparel Fashion 130

365 Retail

NOVEMBER 2, 2023

Mangopay , a bespoke payment infrastructure provider for platforms, has attained authorisation from the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI). This pivotal e-money license is a cornerstone for Mangopay’s strategy to extend its comprehensive suite of services to UK-based enterprises, underscoring the firm’s dedication to fortifying its UK operations.

Payment Services 111

Payment Services Clienteling Planning Marketing 111

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience