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The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.
The retail sector has undergone massive changes in recent years thanks to advancements in artificial intelligence (AI) and automation. Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Here are some of the key ways in which artificial intelligence in retail industry has shaken things up.
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. In response, retailers including Sephora and Rent the Runway signed on to the 15% Pledge in June 2020 , which called for retailers to reserve 15% of their shelf space for Black-owned brands.
ISE 2025 proudly introduces the Esports Arena, an exciting 1,000m feature created in partnership with LVP – Liga de Videojuegos Profesional (GRUP MEDIAPRO), a global leader in esports competitions. Located in the newly unveiled Hall 8.1, the Esports Arena showcases the pivotal role AV and broadcast technology play in the booming esports industry.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. The website offers small businesses and nonprofits access to JCPenneys vast catalog of brands, including St. Johns Bay, Liz Claiborne and Worthington , and products spanning home, footwear and apparel categories.
Estee Lauder warns of the possibility to eliminate 5800 to 7000 roles as part of a restructuring program to restore profitability. The luxury beauty and fragrance brand expects the restructuring to yield annual gross benefits of between $800 million and $1 billion before taxes. The company said that the restructuring aims to bring back a double-digit adjusted operating margin over the next few years while continuing to manage external volatility, such as potential tariff increases worldwide.
When you think of showcasing your products at a market or event, whats the first thing that comes to mind? A table, some chairs, and perhaps a banner? While these are essential components, theyre not enough to create a memorable and professional display. To truly stand out and attract customers, you need something that offers shelter, flexibility, and visual appealenter the gazebo.
When you think of showcasing your products at a market or event, whats the first thing that comes to mind? A table, some chairs, and perhaps a banner? While these are essential components, theyre not enough to create a memorable and professional display. To truly stand out and attract customers, you need something that offers shelter, flexibility, and visual appealenter the gazebo.
Mastercard has announced plans to remove the 16-digit number from their credit and debit cards by 2030 in a move designed to stamp out identity theft and fraudulent use of cards. The numbers currently used to identify cards will be replaced with tokenisation and biometric authentication In 2022, Mastercard added biometric options enabling payments to be made with a smile or wave of the hand.
The automotive industry is undergoing a profound transformation, driven by the integration of financial technology (FinTech) into car finance options. This shift not only enhances the purchasing experience for consumers but also streamlines processes for dealerships and financial institutions. As traditional financing methods evolve, FinTech emerges as a pivotal force in reshaping how individuals approach car finance.
Chinese consumers are now adjusting to a “new normal” in response to evolving market conditions, prompting businesses to rethink their strategies. The 2025 China Consumer Survey by AlixPartners reveals a significant shift in spending priorities, reflecting changing consumer behaviours and economic dynamics. “China’s economy has entered a transformative phase of slower but more sustainable growth, said Lisa Hu, partner and MD and Greater China lead for the consumer and ret
Former Poundland boss Barry Williams was parachuted back onto the board of the discount chain late last month as owner Pepco looks to address its struggling performance. Williams stepped back from the helm of the value retailer in September 2023, when Pepco moved him across to head up and the group’s European sister chain. His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year sinc
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Explore the latest in retail trends for 2025, including digital platforms, AI innovations, and the growing influence of discount grocers. Dive into our 100th edition of Monthly Snacks.
Morrisons has introduced braille menus to its UK cafes, as it seeks to make its dining experience more accessible for visually impaired visitors. The move follows the supermarket listening to customers who require visual aids who stated that visiting a caf can be a daunting experience. Morrisons has also added a series of new food options and deals to its menu, GB News reported.
A host of small retailers have highlighted the impact of shoplifting on their businesses, as the cost of retail crime continues to soar. Real Eating Company founder Helena Hudson reported losing 425 worth of sales after one thief stole all of the prepared food from a fridge near the door to her store, The Times reported. Wholesaler Cotswold Fayre MD Paul Castle said it had “paid a fortune” to install CCTV cameras across its two sites, and had resorted to hiring additional shop floor
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
For years, the home improvement industry has been defined by durability, craftsmanship, and the promise of doing the job right. These principles resonate deeply with seasoned homeowners and professionals. However, theres a seismic shift happening, driven by younger generations of consumers who are reshaping the market with a different set of priorities.
Asda’s flagging fortunes have continued into the new year, with sales at the supermarket chain falling 5.2% in the 12 weeks to 26 January. Kantar reported the grocer’s market share now sits at 12.6%, down 1% from the 13.6% it held last year. Asda is hoping the return of its Rollback campaign will help drive sales over the coming months as chair Allan Leighton spearheads a turnaround.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
The rise of cyber-attacks across industries has elevated cybersecurity from a background consideration to a mission-critical priorityespecially for home furnishings retailers. As the industry embraces transformative technologies like e-commerce platforms, digital inventory systems, and modern POS solutions to enhance operations and customer experiences, new vulnerabilities emerge.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Developing a robust cybersecurity practice involves implementing multiple layers of security measures that are interconnected and continually monitored.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi is set to create 1,600 new store roles across the UK this year. Britains fourth-largest supermarket, which currently has more than 1,050 stores, has plans to open even more across the UK as part of its 650m investment in Britain.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Theres no question about it: Consumer buying behaviors and preferences are constantly changing. What consumers like, want, and choose to buy keeps evolving. These shifts happen for many reasons, including. The post 20 Key Consumer Behavior Trends (2024 & 2025) appeared first on Blog.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Detailed overview: British heritage and lifestyle brand Barbour and the revered Japanese designer To Ki To have worked together on an exciting new collection. Barbours partnership with TO KI TO is something truly special. 15-years-ago, Barbour embarked on its first-ever collaboration with TO KI TO bring together two keen eyes for design and functionality
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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