Retail TouchPoints
OCTOBER 5, 2022
Allbirds is expanding its retail partnerships by selling 11 Allbirds footwear styles in 41 REI stores and via the outdoor retailer’s website. Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. In May 2022, the footwear and activewear brand partnered with Nordstrom as the retailer sought to expand its sustainable offerings.
Inside Retail
OCTOBER 5, 2022
Dutch urban e-bike brand Lekker has opened its first flagship at the Albion Fine Trades precinct in Brisbane CBD. Found by Meindert Wolfraad in 2009, the company sells a range of premium electric bikes to urban commuters. The new store is stocked with Lekker’s full portfolio of bikes which comprises two core ranges: the Amsterdam e-bike range which is a sporty yet lightweight electric bike and the Jordaan range which is a modern take on classic Dutch bikes.
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Retail TouchPoints
OCTOBER 5, 2022
Stranger Things recently reminded us how incredibly different the standard for the American retail experience was just a couple decades ago when much of social life centered on shopping malls. Recently, we’ve seen a retail identity crisis, with much-hyped DTC brands and big tech giants reinventing experiences off the halo effect of the Apple retail revolution — with sometimes successful, oftentimes questionable, outcomes.
Inside Retail
OCTOBER 5, 2022
Retail giant Havey Norman, and credit provider Latitude, are being sued by the Australian Securities and Investments Commission (ASIC) for allegedly misleading consumers on interest-free finance deals. . The corporate regulator has launched legal action against the retailer and the finance company for “misleading and deceptive” conduct over advertisements that promoted “no deposit” and “interest-free” payments because the retailer did not disclose that consumers could only use the interest-free
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
OCTOBER 5, 2022
Home Depot and Staples veteran Prat Vemana is set to join the Target leadership team on Oct. 31, 2022, as EVP, Chief Digital and Product Officer. Vemana, who will report to Chief Guest Experience Officer Cara Sylvester, is tasked with overseeing all of Target’s digital business, which currently represents 20% of the retailer’s total operations. Specific areas of responsibility will include site merchandising, user experience, digital operations and product and the retailer’s third-party marketpl
Inside Retail
OCTOBER 5, 2022
Inside Retail : What are your thoughts on what the fragrance industry is like right now? Michelle Feeney: Firstly, hooray! Fragrance is now being seen as part of your daily beauty routine, rather than saving it for best. I’m obviously really happy about that, because that’s the positioning I’ve taken since the beginning with this brand.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
OCTOBER 5, 2022
Aldi distribution centre (DC) workers across Australia will receive up to $10 million in underpayments following a Federal Court decision that found that designated “pre-work” tasks should be remunerated. In a case brought by the SDA trade union, the Federal Court agreed that Aldi had no right to mandate that DC workers clock on prior to their rostered start time to undertake a variety of tasks.
Retail TouchPoints
OCTOBER 5, 2022
Sundays Los Angeles pop-up Photo courtesy of Sundays. ‘Somewhere in America’ Japan installation Photo courtesy of Coach. Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys.
Inside Retail
OCTOBER 5, 2022
Why is Elon Musk suddenly thinking about creating an “everything app,” and what does that even mean? The question arose on Tuesday after the billionaire chief executive of Tesla Inc reversed course on his earlier decision not to buy Twitter Inc. Musk is now willing to proceed with his original plan to buy the social media company for $44 billion and late on Tuesday he tweeted: “Buying Twitter is an accelerant to creating X, the everything app.” The concept of an everythin
Tokinomo
OCTOBER 5, 2022
It’s challenging for every professional to keep up with the latest trends, especially if they work in an ever-changing industry like retail. There are thousands of materials, case studies, research papers, books, podcasts, and articles that bombard you with information. How can you select the best and most important one? We will help you!
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
OCTOBER 5, 2022
The pandemic brought new workplace challenges to the fore, while employee concerns about mounting workloads, constant change and expectations about always being contactable outside work continue to rise. Research revealed that people worked longer hours at the start of the pandemic. While working from home saved commuting time, it also made it harder for some employees to switch off.
Retail TouchPoints
OCTOBER 5, 2022
Amazon has launched Amazon Catalytic Capital, an initiative that will invest $150 million in venture capital funds, accelerators, incubators and venture studios that provide funding to entrepreneurs from underrepresented backgrounds, primarily at the pre-seed/seed stage of venture capital funding. The company will invest in funds that focus on Black, Latino, Indigenous, women, and LGBTQIA+ founders and expects to support more than 10 funds and over 200 companies in the next year.
Inside Retail
OCTOBER 5, 2022
As major supermarkets around the world grapple with the implications of what a plastic-free transformation would actually entail, several smaller players are building their businesses to be sustainable from the ground up. Most consumers are now comfortable with taking their own bags to the checkout, but are they prepared to take their own reusable containers to fill up on unpackaged essentials such as flour, nuts, shampoo, and oats?
Retail Wire
OCTOBER 5, 2022
Chick-fil-A moves cars through its drive-thrus faster than other fast food operators, according to research by Intouch Insight. Chick-fil-A also tied with Carl’s for the top spot when it came to filling orders correctly.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
OCTOBER 5, 2022
Have you ever worried about a waiter stuffing up your order at the first sign of poor service? Turns out you’re not alone. Edelman, the organisation which has been studying trust for over two decades, recently found that distrust is the most common default emotional response. Nearly six in 10 people suggest they usually distrust something until they see evidence it is trustworthy. .
Retail Wire
OCTOBER 5, 2022
Christmas shopping is going to be more expensive this year, which means that many consumers are cutting down their lists and removing co-workers. Only 10 percent surveyed by KPMG plan to give a gift to coworkers this holiday season, down from 12 percent last year.
Inside Retail
OCTOBER 5, 2022
Now, this is something different. Flower Chimp, a florist in Malaysia, is currently prototyping commercial drone deliveries. The company aims to reinvent and integrate environmentally friendly delivery methods and green technologies into its operations by the end of 2023. Drones are a vehicle category that is undergoing rapid research and development, and massive technological improvements are always on offer with each iteration.
Retail Wire
OCTOBER 5, 2022
The number of open jobs for each unemployed American fell to 1.67 in September, down from 1.9 in July. “This is still very much a job seekers’ labor market, just one with fewer advantages for workers than a few months ago,” said Nick Bunker, Indeed Hiring Lab economic research director.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
OCTOBER 5, 2022
A sustainable packaging company has been warned over cartel conduct after a rival reported it for proposing price fixing. According to New Zealand’s Commerce Commission, The Better Packaging Co was warned for attempting to enter into a “customer allocation agreement” by one of the company’s directors, Rebecca Percasky, also known as Rebecca Plummer.
Retail Wire
OCTOBER 5, 2022
Amazon.com is freezing hiring for its corporate staff in retail for the rest of the year. More than 10,000 openings had been posted as of Monday evening. According to Brad Glasser, an Amazon spokesperson, the company has many jobs available throughout the company, but he said “we expect to keep adjusting our hiring strategies in each of these businesses at various junctures.”.
Hunton Andrews Kurth
OCTOBER 5, 2022
Over the last two years, courtesy of a once-a-century pandemic, government-mandated business closures, nationwide stay-at-home orders, and—unprecedented—disruptions to the global supply chain have illuminated, previously unknown, vulnerabilities across a whole host of industries. Would anyone have seriously questioned the viability of office space two years ago?
Retail Wire
OCTOBER 5, 2022
A federal judge last week dismissed a lawsuit brought by 52 Black former franchise owners against McDonald’s alleging that the fast food giant stacked the cards against them by placing their restaurants in low-income neighborhoods with high crime rates. The judge has given the former franchisees until Oct. 21 to file an amended complaint.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
365 Retail
OCTOBER 5, 2022
With over 200,000 terminals deployed worldwide, YUNO is one of the most widely sold POS systems in the industry. Stylish, robust and all-purpose, this universal terminal adapts to multiple business sectors. On the strength of this success, AURES decided to develop and introduce YUNO II by keeping “the best” of this emblematic POS system, namely its design and general appearance – while at the same time streamlining and modernising them; the ergonomics – as well as the p
Retail Wire
OCTOBER 5, 2022
Amazon.com suspended 50 workers with pay at a warehouse in Staten Island, NY, after a fire broke out at the facility. The workers, who are part of the only Amazon warehouse that has unionized, said that they did not feel safe going back to work after a fire broke out in a trash compactor machine, leaving the building smelling of smoke. Amazon said that workers had a right to protest but not in active workspaces within the warehouse.
Hyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. And then, by coincidence, one of our loyal subscribers, Heidi Reslow, shared a story about someone buying a new car. As I read the story, I realized the salesperson didn’t just sell a car. She created an experience for her customer.
Retail Wire
OCTOBER 5, 2022
The White House has published a set of guidelines that it hopes will encourage companies to produce and use artificial intelligence in more responsible ways. It includes recommendations for limiting the technology’s use in surveillance. The guidance is built on five principles aimed at limiting potential harm from the technology’s use and giving consumers the ability to address any issues that may arise by opting out or speaking with a human.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Small Biz Trends
OCTOBER 5, 2022
Clothing stores can be complicated and time-consuming to start. However, franchising allows you to get up and running quickly using a proven model. If you’re looking to get into the clothing retail business, here are some opportunities to consider. What is a Clothing Franchise? Clothing franchises are retail businesses that sell apparel and accessories.
Retail Wire
OCTOBER 5, 2022
Forty-eight of Apple’s 180 manufacturing suppliers have plants in the U.S., up from 25 at the same time last year. The trade partnerships are part of a transition that Apple is making with its supply chain in moving production closer to its U.S. base.
Retail Dive
OCTOBER 5, 2022
Despite regulatory uncertainties, BNPL won’t disappear anytime soon, writes Kendrick Sands, head of consumer finance research at Euromonitor International.
Independent Retailer
OCTOBER 5, 2022
LuxePak is having a huge blowout sale on all of their products. Just in time for the holiday shopping season, retailers can stock their shelves for below wholesale pricing and make a huge profit. LuxePak offers everything your customers need in order to keep their personal items safe while traveling. No more messy liquids exploding in bags while on airplanes, and no more broken bottles of liquor that did not make the rough travels.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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