Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. Inflation and the Incredible Shrinking Margin. 2022 saw the fastest pace for inflation in decades.

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Inside Retail

JANUARY 3, 2023

Ten years ago, who would have thought that we could one day buy anything we want online and have it delivered to our door in a matter of hours? Or that we could use our smartphones to scan items in-store and instantly compare prices across different brands? The retail industry is constantly evolving, and as we head into 2023, there are plenty of exciting technology trends to look out for.

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Retail TouchPoints

JANUARY 3, 2023

Australian beauty retailer MECCA has automated its ingredient compliance process with the help of Centric Software ’s product lifecycle management (PLM) solution. MECCA features more than 200 brands in its more than 100 stores across Australia and New Zealand and online. Prior to deploying Centric PLM, the MECCA team was manually managing products’ adherence to Australia’s strict ingredients legislation with spreadsheets.

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Management ATS 289

Inside Retail

JANUARY 3, 2023

Entertainment and music retailer Sanity is set to close all 50 of its physical stores by April 30, taking its business entirely online. Founded in 1980 by Australian businessman and former chairman of BB Retail Capital, Brett Blundy, the company sold vinyl records, DVDs, cassette tapes, hardware and other accessories pertaining to music. It was purchased by Ray Itaoui in 2013 despite the “challenging” entertainment landscape.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

JANUARY 3, 2023

Digital engagement platform Relationshop has acquired global ecommerce company Stor.ai, which offers a solution that supports regional grocers by cultivating omnichannel engagement with consumers. The new entity will be known as Stor.ai , a Relationshop Company, and will better position regional grocers to compete against major supermarkets via a single commerce solution that blends engagement with customer insight.

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Inside Retail

JANUARY 3, 2023

E-commerce platform Shopify says it is expanding its business to target large-format retailers, with toy giant Mattel among its first global customers for all of its brands, including Barbie, Hot Wheels, and Fisher-Price. Shopify calls its expanded service a composable stack for enterprise retailers called Commerce Components by Shopify (CCS). The service offers enterprises no rate limits thus allowing brands to integrate their existing systems with Shopify’s modular components.

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Customer Experience 246

Inside Retail

JANUARY 3, 2023

Australian 3D body scanning and data startup Bodd has secured $5 million in funding for its global expansion into North America. The technology developed by Bodd’s engineering team together with Swinburne University of Technology and RMIT, captures data on the human body in a non-obtrusive, “safe and secure way” This funding round was led by new shareholders such as retail entrepreneurs Nick and Candice Hirons, as well as Tim Allison – the founding chairman of Virtual Gaming Worlds w

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Retail TouchPoints

JANUARY 3, 2023

The fifth annual “Live. Love. Laugh” Pop-Ups for Good event, held Dec. 15, 2022 at Tanger Outlets in Riverhead, N.Y., bused in four groups of children aged two-and-a-half to 18 years old from HELP Suffolk, a homeless housing facility and subsidiary of HELP USA. The kids could grab their favorite toy and participate in a range of interactive activities, including a life-size snow globe selfie station and an e-sports gaming station.

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Inside Retail

JANUARY 3, 2023

BJM executive chairman Bernie Brookes is confident that he can rebuild and rejuvenate Australian luxury accessories brand The Daily Edited on a global scale. The ex-Myer CEO – whose company acquired and invigorated handbag, jewellery and accessory chain Colette by Colette Hayman (CBCH) – bought TDE after a three-month administration process run by KordaMentha.

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Retail TouchPoints

JANUARY 3, 2023

Alibaba Group has named Chairman and CEO Daniel Zhang as its Acting President of Alibaba Cloud Intelligence, promoted Wu Zeming to CTO and installed Jane Jiang as Chief People Officer. The changes are in line with Alibaba’s policy of regularly shuffling its management team to help the company keep pace with the evolving internet space and better manage its growing team.

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail Focus

JANUARY 3, 2023

Unibail-Rodamco-Westfield (URW) has announced a number of new fashion, dining and healthcare brands including personal care and beauty products retailer, Space NK, which will more than triple the size of its store at Westfield London this January. The new store, which will become among the retailer’s largest in the UK, will increase from 893sqft to 2,960sqft.

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Retail TouchPoints

JANUARY 3, 2023

Non-alcoholic beverage retailer Boisson will partner with Drizly to deliver elevated non-alcoholic beverages throughout the country. Shoppers will be able to browse Boisson’s catalog of more than 125 non-alcoholic brands on the Drizly app for on-demand delivery in the NYC, LA and San Francisco markets, and two- to five-day shipping in 28 states. Boisson is aiming to capitalize on significant growth in the non-alcoholic beverage market — Drizly’s 2022 Retail Report found 22% of retailers saying n

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Wiser

JANUARY 3, 2023

Everyone is looking for new ways to get ahead of the curve, especially to remain competitive in the modern retail market. This means staying on top of all the relevant data and information, so your business can make informed decisions and seize key opportunities. This data can include stock prices, product details, company contacts, and so much more.

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Inside Retail

JANUARY 3, 2023

As Restaurant Brands International accelerates its store roll-out program across Asia Pacific, the company is focusing on enhancing the customer experience, including market-specific menu adaptations, building its own delivery network and introducing a new brand to the region. In an interview with Inside Retail , Apac president Rafael Odorizzi said the company expects that between 2020 and 2025 the global fast-food industry will grow by at least US$90 billion, with the majority of that growth in

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

JANUARY 3, 2023

A number of economic factors give hope that the U.S. economy will continue to post gains in 2023. These include the downward trend for inflation, lower fuel prices, a strong job market, rising wages and the likelihood that the Federal Reserve will slow further rate hikes.

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Marketing 130

Small Biz Trends

JANUARY 3, 2023

The topic of taxes for most small business owners is their least favorite. It involves time and cost, both of which owners have in limited supply. Nonetheless, tax matters can’t be ignored. January 31, 2023, is an important date for businesses when it comes to reporting certain information to workers and to the government. The failure to do so can result in serious penalties.

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Retail Wire

JANUARY 3, 2023

Retailers are looking for a strong finish in January to prop up their holiday season performance and to clear out what remains of excess inventory. Concerns over a potential economic downturn remain as the new year begins.

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Retail Dive

JANUARY 3, 2023

The IP was purchased by an affiliate of Ramani Group and is part of a strategic effort announced last year to shut down the fashion brand.

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Fashion 124

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Wire

JANUARY 3, 2023

The resale market underwent a wave of consolidation in 2022. As the new year begins, retailers will likely place growing emphasis on profitability in the face of more intense competition.

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Marketing 130

Retail Dive

JANUARY 3, 2023

The sustainability-focused consumer products company recently received a delisting notice from the New York Stock Exchange.

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Consumer 119

A1 Retail

JANUARY 3, 2023

Around 120 companies will be making their debut on a packed show floor, including in the Discovery Zone. In a sign of the ever-growing and widening appeal of Integrated Systems Europe (ISE), the 2023 show is set to welcome more than 900 exhibitors, including around 120 first-time exhibitors who will take up 3,630sqm of floorspace at the Fira. Those making their debuts in Barcelona will bring innovative products and solutions from across the pro AV and systems integration landscape, from smart ho

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Management ATS Planning 102

Retail Dive

JANUARY 3, 2023

The direct-to-consumer brand is hoping to reach new customers by expanding its distribution.

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Consumer 116

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Dezeen

JANUARY 3, 2023

London design studio JamesPlumb blended handwoven bulrush shelves with earthy hemp accents to create the interiors for this Aesop store in Cambridge , which takes cues from the nearby River Cam. Located on the city's Trinity Street, the Aesop outlet was conceived as a "woven reading room" that provides a place to shop and leaf through books, according to the Australian skincare and cosmetics brand.

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Retail Dive

JANUARY 3, 2023

Foot Locker’s winddown of the brand’s website marks the completion of a merger between its Champs Sports and Eastbay banners.

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Retail Wire

JANUARY 3, 2023

Oregon became the first state in the union to legalize the use of psilocybin by adults 21 and older in service centers under the supervision of a state-certified facilitator.

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Retail Dive

JANUARY 3, 2023

Zahir Ibrahim replaces Howard Yeaton, who has been serving as interim CFO since late 2021, and comes with nearly three decades of financial experience.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Wire

JANUARY 3, 2023

The legal marijuana market in many states has taken a hit as excess supply has driven down the price of goods and profits for suppliers and retailers. “When the industry was so new, there was sort of a sure bet,” said Brian Lewandowski, executive director of the business research division at the University of Colorado at Boulder’s Leeds School of Business.

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Small Biz Trends

JANUARY 3, 2023

Quick Response codes or QR codes are a great way to quickly access different sites on the internet. The job of QR codes is to help someone get quick access to something without them having to type in the URL. Users can be guided to a specific online destination by simply pointing their smartphone’s camera at a QR code. This could include mobile ticketing, displaying multimedia content accessing a restaurant’s menu, adding a VR card contact to a user’s device, or directing users

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Retail Wire

JANUARY 3, 2023

Shopify has launched a new service called Commerce Components that enables enterprise clients to customize functions they use on their e-commerce sites, such as back-office and checkout functions.

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Checkout 100

Small Biz Trends

JANUARY 3, 2023

It is tax season again and many people will be looking to find out how to file taxes and for the right places to go to insure it is done correctly. We will be looking at eight of the best tax preparation services to help you with your 2023 taxes. Let’s get started. What are Tax Preparation Services? Tax preparation service companies are a place to go for help with filing your tax return.

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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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