Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.

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Outdoor Customer Experience Fulfillment Shopping 296

Inside Retail

SEPTEMBER 15, 2021

Vestiaire Collective has become the first resale program to achieve B Corp status in the world, reflecting its commitment to social and environmental standards. The investiture comes off the back of Vestiaire’s sustainable and inclusive objectives, namely: working to improve the footprint of its operations through a roadmap to hit net climate benefit by 2025, empowering its community of customers by reducing the impact of fashion on the environment, working on systemic change in the fashio

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Retail TouchPoints

SEPTEMBER 15, 2021

Every year, retail brands miss out on potential revenue to the tune of $18 billion (according to Forrester research) thanks to abandoned carts. That doesn’t mean rude people ditching their physical shopping carts in the parking lot, but millions of consumers being lost in the online purchase funnel for a variety of reasons. Whether the result of forgetfulness or indecisiveness, many of these cart abandonments are actually salvageable, depending on a retailer’s willingness to embrace innovative a

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Inside Retail

SEPTEMBER 15, 2021

Luxury fashion house Dior is expanding its presence in Australia through a dedicated online store, which will bring the business’ womens- and menswear together, as well as its jewellery, launching today. Dior.com will also bring Dior Maison, the firm’s homeware range, to Australia for the first time, and will make a selection of products available only through the online store.

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Boutique Fashion 261

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 15, 2021

Supply chains came under intense scrutiny with the advent of COVID-19 as new safety protocols, worker shortages in manufacturing countries and a range of shipping delays slowed the global movement of goods. These developments, along with a growing focus on sustainability initiatives, are behind the debut of NRF Supply Chain 360 , which will take place June 20-21, 2022 in Cleveland.

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Retail Wire

SEPTEMBER 15, 2021

Supply chain disruptions have hit the artificial Christmas tree business and that is forcing prices of available inventory higher. The artificial market generates over $1 billion in annual sales. Eighty-five percent of American homes used fake trees in their homes last Christmas.

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Marketing 246

Inside Retail

SEPTEMBER 15, 2021

Department store Myer has enjoyed the fruits of a rebounding retail environment in FY21, with total sales up 5.5 per cent to $2.65 billion – 20 per cent of which were made online – leading to a statutory net profit figure of $46.4 million. Myer’s profit is a strong improvement on the $172.4 million deficit the business suffered in FY20, as the initial shock of Covid-19 hurt customer and business confidence.

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Retail Wire

SEPTEMBER 15, 2021

U.S. consumer prices were up 0.3 percent in August, the lowest monthly increase since January, according to the Labor Department. The lower increase is seen as a hopeful sign that inflation may be coming under control.

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Inside Retail

SEPTEMBER 15, 2021

For the estimated 87.5 million expatriates worldwide, a taste of home has never been more important. The pause on international travel has heightened the emotional connection with products that remind people of the place they call home. Ask any American living abroad what they want to get their hands on and it’s probably their favourite brand of hot sauce or a decent bagel; for the Irish it could be Barry’s Tea, Fanta or Tayto crisps; while the Brits might be after Walkers shortbread or chocolat

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Retail Focus

SEPTEMBER 15, 2021

The huge increase in online shopping over the past decade or so has had a major impact on department stores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. This has been exaggerated further over the past 18 months during the Covid-19 pandemic, with the closure of retail ultimately leading to the loss of Debenhams from a High Street that was still reeling from the departure of BHS.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

SEPTEMBER 15, 2021

Keeping up to speed with developments in the e-commerce sector counts as essential knowledge in these times as the industry finds itself supercharged by technological advance, the influence of the pandemic and grand shifts in consumer demand and expectation. As the centrality of a “customer first” service approach becomes increasingly evident, businesses need to be fully aware of the tools and techniques available to them as they work to secure new opportunities in the emerging digital landscape

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Retail Wire

SEPTEMBER 15, 2021

A research note published by Deutsche Bank says that the Walmart+ membership program has picked up the pace of new members with the total count having grown to an estimated 32 million U.S. households. About 86 percent of Walmart+ members have also subscribed to Amazon Prime. Walmart CEO Doug McMillon said the retailer is focused on building the program by focusing on the customer experience.

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Promotions Customer Experience Marketing 130

Inside Retail

SEPTEMBER 15, 2021

Wesfarmers has made its second proposal to buy up Priceline-owner Australian Pharmaceutical Industries for $1.55 per share, after its initial bid was deemed “opportunistic”. The scheme of arrangement would see API shareholders paid out at a 37 per cent premium on the business’ one-month average, and allows for a maximum dividend of 5 per cent per share.

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Cisco Retail

SEPTEMBER 15, 2021

The adoption of new Catalyst 9800 not only brought new ways to configure Wireless Controllers, but also several new mechanisms to troubleshoot them. It has some awesome troubleshooting features that will help to identify root causes faster spending less time and effort. There are several new key troubleshooting differentiators compared to previous WLC models: Trace-on-failure: Summary of detected failures.

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Returns Management ATS Shopping 145

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

SEPTEMBER 15, 2021

It’s a well-known secret in hospitals that many women recovering from childbirth often use frozen condoms for relief. In fact, according to the Australasian Birth Trauma Association, up to 90 per cent of women experience tears to some extent after giving birth. Despite pregnancy and childbirth being a natural part of life, women’s postpartum recovery experiences are often swept under the rug, but Australian startup Noonie is working to smash those stereotypes.

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Beauty and Health Planning Customer Experience Consumer 130

Cisco Retail

SEPTEMBER 15, 2021

Today’s customers don’t just want a great product, they demand an elevated experience. Customers want a clear path to installing, using, and optimizing their purchases so that they can accelerate their time to business value. Increasingly, customers want to control their experience – when they access information and from which sources. One of the most frequented places our customers turn for the information they need is the Cisco Community , where customers share best practices, find useful reso

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Location Planning Management Customer Experience 145

Inside Retail

SEPTEMBER 15, 2021

The Covid pandemic has changed the way consumers shop and interact with brands. With the retail environment across Asia changing so fast, retailers and consumer-product manufacturers are facing difficulties in predicting shopper behaviour – more so at the shelves – hence missing the opportunity to maximise revenue potential. Traditional in-store shelf execution strategies are even less dependable, if not obsolete.

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Inventory Management Promotions Consumer Supermarket 130

Cisco Retail

SEPTEMBER 15, 2021

The New Zealand Police played a pivotal role in the country’s COVID-19 response. As the lead agency responsible on behalf of the government, they were the front lines of lockdown measure enforcement, which required close coordination with other agencies including the health, transport, education, and justice departments. By leveraging Webex by Cisco and its services platforms, the New Zealand Police were able to disseminate information and respond to incidents in real time, 24 hours a day, seven

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ATS 142

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Hyken

SEPTEMBER 15, 2021

Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to enter the store. What would you have to do for your customers to be willing to pay for the privilege of buying your products or services? I’m not suggesting that you should. This is just to get you thinking about how good you really are.

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Customer Experience ATS 139

Cisco Retail

SEPTEMBER 15, 2021

The latest Marvel movie, “Shang-Chi and the Legend of the Ten Rings”, was released a couple of weeks ago and it was awesome, but all everyone wants to talk about is the next movie. What’s the Eternals going to be like? Who’s this other Hawkeye? How many Spider-mans (Spider-men?) are going to show up in December’s newest wall-crawler flick? It’s the same in the tech world too.

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Marketing ATS 141

Talking Retail

SEPTEMBER 15, 2021

Customers are being asked to say a simple “thank you” to staff for their efforts in convenience stores during Covid. The Scottish Grocers’ Federation (SGF) made the request as part of the campaign following the Protection of Workers Act becoming law in Scotland. The Protection of Workers Act gives stronger protection to retail staff across. This story continues at Just say thanks, customers are urged.

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Grocer ATS 130

Cisco Retail

SEPTEMBER 15, 2021

An astounding amount of information is becoming available now due to new monitoring methods that provide extraordinary visibility that will improve operations at no additional cost. Detection and forecasting the impact of undersea seismic events has been an area of research for many years. Early detection of such events has tremendous implications in minimizing loss of life and property.

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Location ATS 140

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

SEPTEMBER 15, 2021

Mytheresa saw sales rise more than 60 percent last year versus 2019 as consumers shopped from the online luxury goods platform’s extensive selection. The site’s active customer base has grown by 38 percent this year and demand from the U.S. market has increased substantially. The Mytheresa business model has proven successful. It fulfills orders with inventory held by the brand with Mytheresa collecting a fee on every purchase.

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Consumer Fulfillment Shopping Marketing 100

Cisco Retail

SEPTEMBER 15, 2021

Two years ago, I experienced an epiphany. In September of 2019, I was sitting in the audience of an all-employee meeting at Cisco where Chuck Robbins, Cisco’s CEO, hosted Bryan Stevenson, Founder and Executive Director of the Equal Justice Initiative , in a courageous conversation. I was struck by a statement Bryan made. He said, “We have to commit ourselves to getting proximate to the poor, to the excluded, to the marginalized.

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Management ATS Marketing 130

Retail Wire

SEPTEMBER 15, 2021

Inditex, the parent company of Zara, said that the company’s second quarter sales were slightly above its numbers during the same period in 2019 and that profits were four percent higher using the same time comparison. H&M, the Swedish rival to Inditex, reported that its second quarter sales lagged what it did in 2019.

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Cisco Retail

SEPTEMBER 15, 2021

There is no question that digital transformation is accelerating at a rapid pace, with so much of what each of us do every day reliant on connections. This is leading businesses and governments around the world to deepen their focus and remain clear-eyed about their goals, to stay ahead of the curve and plan for the future. This is certainly true for us at Cisco – and the groundwork we have laid for the past six years, since I took over as CEO, has positioned us well.

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Planning Management Marketing ATS 122

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

SEPTEMBER 15, 2021

The poverty rate in the U.S. fell to 9.1 percent last year, according to the Census Bureau, as Americans received economic relief by way of pandemic-related stimulus checks and expanded unemployment benefits. Nearly 8.5 million people were lifted out of poverty last year. “This really highlights the importance of our social safety net,” said Liana Fox, chief of the Census Bureau’s Poverty Statistics Branch.

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Nvidia

SEPTEMBER 15, 2021

Imagine trying to make contact with super-intelligent beings. Now imagine they’re not from space. Sperm whales, the largest of the toothed whales, boast enormous brains, explains David Gruber, a professor of biology and environmental science at the City University of New York. Their brains weigh 20 pounds compared to our three-pounders. Perhaps more important: their brain’s neocortex, where higher brain functions take place, are thicker and contain more folds than our own, Gruber says.

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Planning ATS 113

Retail Wire

SEPTEMBER 15, 2021

Sam’s Club is lifting its hourly minimum wage to $15 and increasing what it is currently paying associates working as department leaders, tire and battery center technicians, personal shoppers and forklift drivers. Thirty-four percent of Sam’s associates will get a pay rise beginning on Sept. 25.

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Retail Dive

SEPTEMBER 15, 2021

The companies said the new "Kroger Delivery Now" online convenience store offers a selection of 25,000 items and reaches up to 50 million households.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience