Retail Focus
JUNE 21, 2021
Today, 21 June, Selfridges launches its Garden Centre, a playful response to a boom in outdoor appreciation, as part of Good Nature, Selfridges’ creative theme for 2021. Figures from the Horticultural Trades Association show that over 3 million people started gardening in 2020 as a result of more time spent at home since the first lockdown. Pictured, botanical artist Carly Rogers at Selfridges, London, UK.
Retail TouchPoints
JUNE 21, 2021
Google has officially opened its first brick-and-mortar retail store in New York’s Chelsea neighborhood, where the company has an urban campus that is home to many of its 11,000+ Google NYC employees. The new Google Store provides customers with hands-on interaction with its lineup of devices and services — from Pixel phones and Nest products to Fitbit wearables and Pixelbooks.
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Inside Retail
JUNE 21, 2021
Aussie consumers’ loyalty is primarily influenced by the price tag, however emotional connection and ethical values will become key loyalty drivers, according to a consumer research by Emarsys. . About 65 per cent of 1000 Australian consumers surveyed said they will choose other brands if a cheaper option is available. More than half of respondents said consistently low prices are the top reason for staying loyal to a retailer. .
Retail TouchPoints
JUNE 21, 2021
DTC beauty brand Glossier is aiming to reclaim its physical retail presence as the world begins to emerge from the throes of the pandemic, with plans to open new stores in 2021 and 2022. Glossier Founder and CEO Emily Weiss wrote on its site that the brand is “ready to exist again in 3D,” revealing that the company will open three all-new permanent stores, starting in Seattle in August 2021, followed by Los Angeles in the fall, London in the winter (its first permanent international flagship) an
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Inside Retail
JUNE 21, 2021
Co-op UK, Britain’s fifth biggest food retailer, is using technology to drive a better shopping experience for its customers in bricks-and-mortar retail. Speaking at a webinar, hosted by Inside Retail , Andrew Hoff, head of technology for retail at Co-op UK, highlighted the importance of self-service as a quick and safe checkout option, particularly at the height of the pandemic.
Retail TouchPoints
JUNE 21, 2021
Times of crisis such as the COVID-19 pandemic present an excellent opportunity to drive innovation, according to the Connecting The Dots: Driving Change Through Innovation webinar, hosted by NetElixir. Jerry Wind, Professor at the Wharton School at the University of Pennsylvania, laid out three steps retailers should follow to focus their efforts as they develop new ways to improve the business— whether that means pivoting during an emergency or simply perfecting an existing strategy.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JUNE 21, 2021
Take a moment to step into the shopper’s shoes when they’re shopping. Consider all the different brand messages they are receiving — good and bad. Have you ever clicked on a beautiful ad that led to an outdated, terrible-looking ecommerce site? Or have you seen an ad for a product you were initially interested in that was so poorly designed that you decided to look elsewhere?
Inside Retail
JUNE 21, 2021
Adairs will pull the settlement of its acquisition of online furniture firm Mocka forward by a year after the business performed well ahead of expectations. The pureplay business blossomed in the last year due to the ongoing changes to consumer behaviour due to the Covid-19 pandemic – with online furniture and homewares having seen a huge spike in uptake.
Tokinomo
JUNE 21, 2021
In-store advertising is essential for both brands and retailers. FMCG brands have the opportunity to promote their products, to capture the attention of customers and to increase brand awareness. Retailers want to sell more and increase their profit per square meter.
Inside Retail
JUNE 21, 2021
Language barriers, lack of support and stereotypes are just some of the challenges refugees face when trying to find work in a new country. That’s why Ikea launched the Skills for Employment program, which not only teaches participants new skills, but also provides them with a reference for future employment. So far, nearly 600 refugees have taken part in the program in Ikea stores across 20 countries.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
JUNE 21, 2021
As Walmart advances its on-demand delivery capabilities with plans to launch a drone delivery pilot at a Bentonville, Ark. store, the retail giant has made a strategic investment in drone startup DroneUp. “Conducting drone deliveries at scale is within reach” said John Furner, CEO and President of Walmart U.S. in a statement, citing the retailer’s large retail footprint and investments in the technology.
Retail Focus
JUNE 21, 2021
To celebrate their role as Official Watch of the UEFA EURO 2020TM, Hublot is unveiling its Big Bang e UEFA Euro 2020TM connected watch and bringing the celebrations to Harrods. The innovative and experiential installation will take over the Harrods atrium from June 11th to July 11th, and features a dramatic rendering of a football in LED lights which houses the Big Bang e UEFA EURO 2020TM connected watch and immerses the customer into the world of Hublot.
Retail TouchPoints
JUNE 21, 2021
Fred Segal has launched a 1,500-square-foot pop-up shop featuring global workwear brand Dickies at its flagship Sunset Boulevard location in Los Angeles. The Fred Segal x Dickies Loves LA pop-up was designed in partnership with global brand experience agency SGK and it marks Dickies’ first foray into branded physical store space in California.
Inside Retail
JUNE 21, 2021
Sydney’s facemask rules will be extended and strengthened, as the city braces with an outbreak of the infectious delta strain of Covid-19. From Thursday 24th June, all residents of Greater Sydney will need to wear facemasks when in a public indoor space, with an exception only if they are eating. This rule will remain in place until at least next Thursday.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Wire
JUNE 21, 2021
Higher customer acquisition costs through social media sites including Facebook and Instagram have retailers and brands reconsidering their ad budgets and where those dollars go. Some marketers are even looking at shifting dollars that previously went to online properties to direct mail, radio and television advertising.
Inside Retail
JUNE 21, 2021
Amazon and Apple are the world’s most valuable brands but Chinese brands are rising up the leaders list and are more valuable than Europe’s top brands, according to a global ranking by Kantar’s BrandZ. Amazon, founded in 1994 by Jeff Bezos, remained the world’s most valuable brand with an estimated value of $684 billion, followed by Apple, founded in 1976, at $612 billion and Google at $458 billion, Kantar said.
Retail Wire
JUNE 21, 2021
Retail workers are leaving the industry in big numbers as they find jobs that pay better in other industries. Around 649,000 retail industry workers left their jobs in April, the largest one-month number in more than 20 years of tracking by the Labor Department.
Inside Retail
JUNE 21, 2021
The viability of the two iconic department store chains, Myer and David Jones, has been seriously analysed and debated since a merger proposal by Myer was revealed in 2014. The financial collapse of traditional US and UK department stores and the impact of the pandemic has increased industry scrutiny on Myer and David Jones. In Australia, there is a view that neither has a viable future.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Dive
JUNE 21, 2021
As consumers embrace online shopping as part of daily life, all companies are trying to figure out how to take advantage of the rise in digital commerce.
Retail Wire
JUNE 21, 2021
Matt Furlough, who was named CEO of GameStop earlier this month, has been added to the video game retailer’s board of directors. The former Amazon.com executive was named to lead GameStop’s business as part of a leadership shakeup focused on driving a digital transformation at the company.
Talking Retail
JUNE 21, 2021
Nestlé is set to launch a Salted Caramel Fudge flavour for its Munchies brand. The variant will be available from August is 97g sharing bags, retailing at £1.59, consisting of a salted caramel fudge flavour filling and biscuit centre, covered in delicious milk chocolate It joins existing original Munchies, Munchies Cookie Dough and Munchies White. This story continues at Nestlé adds new flavour to Munchies portfolio.
Retail Wire
JUNE 21, 2021
Females and members of Gen Z are among the consumers picking up the legal weed habit. First-time cannabis users appear to be substituting it for their daily glass of wine, with half reporting they use it five or more days per week, according to a new study from the Brightfield Group. Female first-time cannabis users are heavier consumers than men at this point.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Cisco Retail
JUNE 21, 2021
There has been plenty of discussion about the critical role the Australian TAFE sector will play in Australia’s economic response and recovery from COVID-19. A lot of the media focus tends to be on funding models and incentives, including ways for governments to make TAFE sustainable during a period of significant challenge. While this focus on high-level funding settings is understandable, it doesn’t really provide an accurate picture of what’s happening at an individual institute and system le
Retail Wire
JUNE 21, 2021
Demand for digital greeting cards grew significantly last year as the pandemic kept Americans apart from one another. “If they weren’t physically getting together with friends and loved ones, people wanted to do something that was personal,” said Kelly Ricker, chief creative officer at American Greetings. “It was a nice way to let them know you’re thinking about them.”.
Mulesoft
JUNE 21, 2021
In today’s business environment, with customer expectations changing at an unprecedented rate, more organizations are using APIs to expand their digital ecosystems to reach new customers. Although APIs are ubiquitous, capturing the value of an API in a business model and monetizing those APIs is not an easy task. The most difficult part about monetization […].
Retail Wire
JUNE 21, 2021
Rainbow-colored merchandise has proven popular as retailers have rolled out Pride month marketing campaigns. Advocates for the rights of the LGBTQ community, however, say that retailers and brands need to show their commitment 365 days a year.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Talking Retail
JUNE 21, 2021
An independent convenience store in Lancashire has topped the £1m sales mark through its home delivery app in just 12 months. MJ’s Premier in Royton, near Oldham, says the 30-minute delivery service has transformed its business and is now the most profitable part of the operation. The store is averaging between 100 and 120 deliveries. This story continues at Independent c-store hits £1m home delivery milestone.
Retail Wire
JUNE 21, 2021
Retailers that pledged to expand their selection of Black-owned brands in the wake of George Floyd’s murder last year are making progress towards their goals, with some further along than others. Sephora, for example, expects that 15 percent of its haircare category products will be manufactured by Black-owned companies by the end of 2021.
Retail Times
JUNE 21, 2021
Qlik® has announced that Urban Outfitters, Inc. is standardising on Qlik Sense® Enterprise SaaS for in-store reporting, expanding access to near real-time data for store managers and associates in its 650+ store locations across the United States and EMEA. The roll out of Qlik’s cloud analytics will help Urban Outfitters, Inc. democratise in-store decision-making, with wider access to an array of dashboards and reports updated with fresh data every two minutes.
Retail Wire
JUNE 21, 2021
Prices of popular laptops and other computing devices have increased in recent months as costs associated with a global shortage of silicon chips are being passed from retailers to their customers. Some see recent cost increases in raw materials holding well into the future, which will likely result in even higher prices going forward.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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