Retail TouchPoints

JUNE 17, 2021

In 1902, Reverend Edgar Helms began collecting used goods that were being discarded in wealthy Boston neighborhoods and redistributing them to people in need. Helms quickly realized that by employing those same people to repair and resell the products, he could give them something much more valuable than a handout — he could give them a job. The rest, as they say, is history. 120 years on, the unambiguously named Goodwill remains a mainstay on the American retail scene, with an enviable 94% name

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Inside Retail

JUNE 17, 2021

The Fair Work Ombudsman today announced it has commenced legal action against supermarket giant Woolworths in regards to “ major underpayments ” of a number of its salaries managers. According to the FWO, Woolies underpaid 70 employees a total of $1.17 million between March 2018 and 2019, and that it has failed to repay the total sum despite having made back-payments.

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Retail TouchPoints

JUNE 17, 2021

The Miva ecommerce platform is designed to evolve with business needs to help retailers drive sales, maximize average order value, cut overhead costs and increase revenue. Miva can fill the gap between traditional “one size fits all” boxed-in SaaS platforms and large enterprise platforms. The platform offers basic ecommerce functionality natively in order to promote ease of use and stability while still allowing for customization.

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Inside Retail

JUNE 17, 2021

Google has opened its first physical retail store – in New York City. The store facade features floor-to-ceiling windows behind which are physical and digital product displays inside ‘Discovery Boxes’ New customised, transparent LED screens line the interior windows providing information about Google’s products and their features. Upon entering the store, guests are greeted by a 17-foot-tall circular glass structure called ‘the Google Imagination Space’ (pictured below right) w

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JUNE 17, 2021

Amazon has deployed its Just Walk Out technology for the first time in a full-size grocery store with the opening of its new Amazon Fresh location in The Marketplace at Factoria in Bellevue, Wash. In addition to Just Walk Out Shopping, customers also can choose to check out using traditional checkout lanes staffed by Amazon Fresh employees. The Just Walk Out technology is based on computer vision, sensor fusion and deep learning capabilities.

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Inside Retail

JUNE 17, 2021

San Churro founder steps down as CEO. Giro Maurici, the founder and CEO of Melbourne-based dessert business San Churro, announced he is stepping down from his role as chief executive and is on the lookout for a replacement. Maurici said, after 16 years at the helm, they are looking for a successor to not only give the business even more depth, experience and capability but to also allow him to work more “on the business” and less “in the business”, as a managing director.

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Inside Retail

JUNE 17, 2021

Nikita Sernack, the Australian designer behind cult evening brand Nookie, recently debuted her new fashion brand, Rumer, at Afterpay Australian Fashion Week earlier this month to a full house of industry professionals. The range of elevated daywear is built on considered production practices and aims to deliver both timeless and stylish pieces. Sernack has found success in Australia and internationally in her career to date, securing deals with major stockists including Bloomingdale’s and Revolv

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Retail TouchPoints

JUNE 17, 2021

Seeking to provide the same depth of product information that’s available online in a brick-and-mortar environment, Purina has partnered with Perch to create interactive endcaps in the pet sections of 200 Meijer stores. The solution provider’s “lift-and-learn” computer vision technology senses when a shopper picks up an item, and this triggers displays of videos and information related to the product without requiring any further action by the shopper.

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Inside Retail

JUNE 17, 2021

The proposed free trade agreement (FTA) between Australia and the UK, announced this week, is set to benefit consumers and exporters on both sides, albeit weighted in favour of the British. Tariffs will be removed on 99 per cent of Australian goods by value entering the UK, including Australian wine and short and medium grain milled rice, while there will be full liberalisation of UK goods entering Australia.

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Retail Focus

JUNE 17, 2021

Oxford Circus will be transformed into two, pedestrian-friendly piazzas as part of plans unveiled by Westminster City Council and The Crown Estate today. The new piazzas will become London’s front door and will be the subject of an international design competition. Artist impression from a bird’s eye view showing future transformation of Oxford Circus with traffic continuing on Regent Street and two new Piazzas on Oxford Street, either end of the circus.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JUNE 17, 2021

The New South Wales Government will hand out additional $25 meal vouchers to encourage more Sydneysiders to go for Friday lunches in the CBD. The new vouchers, which can be utilised four at a time for a total of $100 off a meal and can only be used on Fridays, will be accepted in areas around the 2000 postcode, and is expected to bring more life into the ailing CBD.

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Retail TouchPoints

JUNE 17, 2021

Fabletics is partnering with global sports and active lifestyle brand Tough Mudder to offer its activewear to the more than 6 million members of the Tough Mudder community, through a series of retail pop-up shops, custom apparel and experiential offerings. As the “official active lifestyle partner” of Tough Mudder, Fabletics will bring custom apparel to Tough Mudder events through on-site pop-up shops.

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Inside Retail

JUNE 17, 2021

In the wake of yet another accusation of a major fashion brand copying an indigenous community’s traditional designs without credit or benefit (this time it was Zara), we spoke to several industry experts about why cultural appropriation keeps happening. . Below are some practical insights and tips for designers who may be wondering if it’s still OK to be inspired by another culture, and how they can ethically incorporate traditional motifs in their collections.

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Retail TouchPoints

JUNE 17, 2021

Staples CEO Alexander (Sandy) Douglas will step down effective June 18, 2018. John Lederer, Executive Chairman of the Board, will take on the role of interim CEO as the company begins to search for a permanent replacement. “On behalf of the Board, I would like to thank Sandy for his commitment and dedication to the company,” said Lederer in a statement.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JUNE 17, 2021

Silk Laser Clinics is set to buy Australian Skin Clinics (ASC) and The Cosmetic Clinic in New Zealand, bringing it closer to its expansion plan of 150 stores. The acquisition is estimated to be worth $52 million, including $47 million upfront cash consideration and an additional $5 million earn-out in script. The acquisition, expected to be completed by the end of this August, will see the addition of 56 clinics to Silk’s existing network of 61 clinics.

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Retail TouchPoints

JUNE 17, 2021

Albertsons Companies has appointed former PepsiCo executive Jennifer Saenz as EVP, Chief Merchandising Officer. In her new role Saenz will be responsible for all areas of merchandising within the company, including owned brands, as well as strengthening the company’s relationships with its brand partners. She will join the company on July 12, 2021, reporting to President and CEO Vivek Sankaran.

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Inside Retail

JUNE 17, 2021

According to retail executives from Tumi and Zalora, a new set of job skills are needed for successful retail professionals in a post-Covid world. With the coronavirus outbreak forcing retailers to shift their companies’ operations, fast-track digital transformations, and reimagine strategies and business models, it is important for employees to have excellent digital skills, talent in storytelling, and the savviness to easily adapt.

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Retail TouchPoints

JUNE 17, 2021

As Accenture notes , the retail industry is quickly reaching the peak of the AI hype curve, as 86% of retailers are experimenting with it to forge new paths to growth. We are now seeing the boldest of retailers tackle a new frontier when it comes to AI adoption: data-scarce demand forecasting. Forecasting in situations with rich historical data continues to be a top-performing use case for AI in retail, as we’ve seen stronger adoption in the grocery and fast-moving consumer goods spaces.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JUNE 17, 2021

From developing and launching Nordstrom.com in the early days of online shopping, to running Magento, the software platform that powers many of the world’s retail sites, Bob Schwartz has had a front row seat to the rise of e-commerce. In this video, the CEO of US-based business consultancy 47B talks about the biggest changes in online retailing over the years, and what it takes to build a successful business for the long term.

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Retail Focus

JUNE 17, 2021

Retail Focus recently caught up with Jaya Singh, TFWA President to discuss his election as president, bringing the industry together and retail trends following the Covid-19 pandemic. Jaya Singh, TFWA President. You have recently been elected as president of the TFWA – how does that feel? It is a huge privilege to serve as TFWA President, but I also feel an enormous sense of responsibility.

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Inside Retail

JUNE 17, 2021

Australian couture bridal and ready-to-wear brand Klovia is the latest designer fashion label to launch a rental service, as consumers rethink the way they buy and wear clothes. Founded by Australian designer Sylvia Ktori and her business partner Kony Diaman in 2018, Klovia offers bespoke gowns, ethically crafted in its Melbourne atelier, alongside a carefully considered edit of international, designer labels.

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Retail Wire

JUNE 17, 2021

Retailers and brands are turning to educational and entertainment content to drive sales online. Some are even going the analog route and publishing print catalogs to stand out in a crowded field of digital competitors.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

JUNE 17, 2021

Woolworths Group’s retail media business, Cartology, has added new members to its management team. Martin Wood, pictured above, has been promoted to head of strategic partnership and Matt Gower has been named as senior manager of research and insights. In his new role, Wood will oversee the strategic partnerships team that is responsible for the business’s largest FMCG clients.

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Cisco Retail

JUNE 17, 2021

If there are 915,103,765 different ways to set up just six Lego® blocks , imagine the number of options you have when you set up an IT datacenter. Dependencies notwithstanding, the choices are endless. Needless to say, to create a perfectly synchronized hybrid-cloud environment, you need all the help you can get. 5 Things Lego Blocks Can Teach About Structural Engineering.

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Retail Dive

JUNE 17, 2021

While online marketplaces offer digitally natives benefits like reaching new customers, brands may forfeit control over key aspects of the customer experience.

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Customer Experience 133

Nvidia

JUNE 17, 2021

With the tech industry facing opportunities at every turn, it’s a ripe moment for NVIDIA’s acquisition of Arm, said CEOs of the companies in a frank conversation with a leading analyst. Patrick Moorhead of Moor Insights & Strategy posed tough questions and gave the deal a thumbs up in the session at the Six Five Summit. Sporting a pandemic beard, Arm’s Simon Segars painted the landscape of an industry growing in every direction.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JUNE 17, 2021

The number of Americans filing initial claims for unemployment benefits rose to 412,000 last week, the first weekly increase going back to April. Federal Reserve chairman Jerome Powell said yesterday that he was “confident that we are on a path to a very strong labor market, a labor market that shows low unemployment, high participation, rising wages for people across the spectrum.”.

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Cisco Retail

JUNE 17, 2021

Standing next to my son, we scanned the list of names on a memorial plaque. The sun overhead was intense, but our curiosity and determination were unwavering. I was suddenly overcome with emotion. List of Black Americans lynched after the U.S. Civil War. We had found it: “Lafayette County, Mississippi,” read the plaque’s title. That was my husband’s home county.

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Retail Wire

JUNE 17, 2021

Instacart announced that it is teaming up with the White House as part of its “Get Vaxxed For Snacks” sweepstakes, which seeks to get 70 percent of American adults vaccinated by July 4. The delivery service will give 200 winners a $500 Instacart gift card for use on the aforementioned snacks and other purchases.

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Retail Dive

JUNE 17, 2021

The brand's board will be almost totally female, and its angels have been replaced with a collective of powerful women. Will the turnabout work?

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience