Tokinomo
SEPTEMBER 12, 2023
Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?
Retail TouchPoints
SEPTEMBER 12, 2023
Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.
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Retail Focus
SEPTEMBER 12, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.
Retail TouchPoints
SEPTEMBER 12, 2023
It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating thi
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
SEPTEMBER 12, 2023
Extreme heat and flooding could erase US$65 billion in apparel export earnings from four Asian countries by 2030, as workers struggle under high temperatures and factories close, research from Schroders and Cornell University showed on Wednesday. The study also mapped out the supply chains of six unidentified global apparel brands operating in the four countries studied — Bangladesh, Cambodia, Pakistan and Vietnam — and found all six would be hit materially.
Retail TouchPoints
SEPTEMBER 12, 2023
Macy’s Inc. has named Olivier Bron as the new CEO of its luxury brand Bloomingdale’s. Bron, who is scheduled to start in early November, will replace the previous Bloomingdale’s CEO Tony Spring, who will be taking the reins of the parent company as President and CEO when Jeff Gennette retires in 2024. Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
SEPTEMBER 12, 2023
Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates.
Inside Retail
SEPTEMBER 12, 2023
New York Fashion Week is always a frenzied time when brands and buyers from around the world descend on New York City and the Spring/Summer collections are revealed. While some brands have decided to forgo the traditional fashion calendar, September is still the time when the latest trends are presented to the public. One trend that has steadily grown in popularity in recent years is gender neutral or unisex fashion.
Retail TouchPoints
SEPTEMBER 12, 2023
Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will list and sell items on their behalf. The service is launching with designer handbags and will add other categories, including jewelry and watches, in 2024. The consignment partners will handle all components of the sale, from photography to pricing, to ensure the listing is competitive and professional.
Retail Wire
SEPTEMBER 12, 2023
A CNBC analysis of several retailers reveals that inventory losses due to shrink and retail theft are generally only a small fraction of the retailers’ net sales. This is in stark contrast to other factors like excessive discounts and promotions, which exert more pressure on profit margins. While some companies, like Lowe’s, have disclosed significant.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
SEPTEMBER 12, 2023
Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles. The retailer anticipates that the program will add 1,000 new items to its assortment during this fiscal year, which ends March 30, 2024.
Retail Wire
SEPTEMBER 12, 2023
McDonald’s is phasing out self-serve soda fountains in its dining rooms across the United States by 2032, citing a desire for a consistent experience across all ordering points. This move comes in response to factors like food safety, theft prevention, and a decline in dine-in customers. The new “crew pour” system, which uses automated beverage.
Retail TouchPoints
SEPTEMBER 12, 2023
BJ’s Wholesale Club has appointed Anjana Harve as EVP and CIO, effective immediately. In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.
Retail Wire
SEPTEMBER 12, 2023
Oracle’s first-quarter revenue fell slightly below market expectations, reaching $12.45 billion, as companies reduced spending on cloud services due to economic uncertainties. The shift in digitization plans following a surge in cloud spending during the pandemic has impacted Oracle’s position, especially against major competitors like Amazon Web Services and Microsoft.
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Retail Gazette
SEPTEMBER 12, 2023
Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.
Retail Wire
SEPTEMBER 12, 2023
LVMH’s eyewear subsidiary, Thélios, has made its first proprietary acquisition by purchasing the iconic French outdoor eyewear brand, Vuarnet, from NEO Investment Partners. Founded in 1957, Vuarnet is known for producing its own mineral lenses, offering a sustainable and durable alternative to plastic. This acquisition will grant Vuarnet access to Thélios’ extensive resources, enabling the.
Retail Gazette
SEPTEMBER 12, 2023
Amazon has introduced Iceland products to its website after the two businesses signed a deal. The frozen food specialist joins Co-op and Morrisons as a third-party supermarket partner on the ecommerce giant’s website. The items will initially only be available in some areas of Greater Manchester, before being launched elsewhere in the coming months.
Retail Wire
SEPTEMBER 12, 2023
J.M. Smucker, known for its jams and jellies, is set to acquire Twinkies maker Hostess Brands for approximately $5.6 billion, at $34.25 per share. The deal also includes taking on Hostess’ debt of around $900 million. This acquisition comes amidst a wave of strategic moves within the food industry, as companies like Campbell’s Soup and.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Retail Gazette
SEPTEMBER 12, 2023
Westminster council has signed off on the first stage of funding for the £90m overhaul of London’s Oxford Street. The council hopes the revamp will see the shopping district deliver a “world class offer and experience” after being flooded with American Candy and empty shop units, the Evening Standard reported. As part of its plans, the mile between Marble Arch and Tottenham Court will be redesigned with wider pavements and new additional crossings to help boost footfall along the street.
Retail Wire
SEPTEMBER 12, 2023
Yelp has unveiled its list of the 25 most photographed restaurants in the U.S. based on user uploads between January 2022 and June 2023. Gordon Ramsay’s Hell’s Kitchen in Las Vegas claimed the top spot, known for its Beef Wellington. The list features a diverse range of eateries from various states, including notable spots like.
Hyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.
Retail Wire
SEPTEMBER 12, 2023
Instacart, the grocery delivery service, is aiming for an initial public offering (IPO) valuation between $8.6 billion and $9.3 billion, a significant drop from its 2021 valuation of $39 billion. The new figures will be disclosed in an updated IPO filing. This move comes as part of a broader trend of high-profile companies, including Arm.
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Retail Gazette
SEPTEMBER 12, 2023
John Lewis is introducing 20 new designers to its collections for autumn/winter 2023, in a bid to become the “leading high street name for mid-premium clothing” The move is part of the department store company’s strategy to build its market share with younger shoppers, including those in their thirties and forties, and increase the frequency of fashion spend.
Retail Wire
SEPTEMBER 12, 2023
Wilko, the UK homeware retailer, is set to close all its stores next month, resulting in over 9,100 job losses. The company, which originated in 1930, faced economic challenges amidst high inflation and interest rate hikes. Administrators PwC confirmed that 124 stores will close by September 21, while the timeline for the remaining 222 closures.
Retail Dive
SEPTEMBER 12, 2023
In addition to failing to cancel orders and provide refunds, the Federal Trade Commission said the brand suppressed negative product reviews.
Retail Customer Experience
SEPTEMBER 12, 2023
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.
Retail Smart Guys
SEPTEMBER 12, 2023
When it comes to inventory management, it’s easy to get lost in spreadsheets, logistics, and technology. While these are undoubtedly crucial aspects of the process, we must not overlook the human element. People skills in inventory management play a pivotal role in ensuring the efficient flow of goods, maintaining team morale, and fostering strong customer relationships.
Retail Times
SEPTEMBER 12, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This September, Whole Foods Market is focusing on Better Beauty, encouraging customers to make the swap to clean beauty to save 25% on their beauty shop in-store. Between 20th September – 3rdOctober, the retailer is encouraging customers to bring their conventional skin, face or body care products (empty or full) in store and pop them into its designated
Retail Dive
SEPTEMBER 12, 2023
While it works to reduce stock levels, the discounter is also investing in new planning tools to help manage flows at stores and distribution centers.
Retail Gazette
SEPTEMBER 12, 2023
Primark owner Associated British Foods has raised its profit outlook for the second time this year as sales performed better than expected following the “unusually variable and unseasonable weather” across the summer. Primark’s total revenue is forecast to jump 15% to £9bn in the 52 weeks to 16 September, with like-for-like up 9%. The fashion retailer attributed the sales growth to “selective price increases, well received ranges and strongly performing new stores” Across the U
Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global
In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!
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