Inside Retail

SEPTEMBER 12, 2023

Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. This is despite the enormous opportunities these communities present, with their willingness to purchase from brands that they trust. According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with

Consumer 260

Consumer Department Stores Retail Marketing Shopping 260

Tokinomo

SEPTEMBER 12, 2023

Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?

Consumer 217

Consumer Retail Trends 217

Retail Focus

SEPTEMBER 12, 2023

Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.

Fashion 147

Fashion Fast Fashion Consumer Customer Experience 147

Inside Retail

SEPTEMBER 12, 2023

Extreme heat and flooding could erase US$65 billion in apparel export earnings from four Asian countries by 2030, as workers struggle under high temperatures and factories close, research from Schroders and Cornell University showed on Wednesday. The study also mapped out the supply chains of six unidentified global apparel brands operating in the four countries studied — Bangladesh, Cambodia, Pakistan and Vietnam — and found all six would be hit materially.

Apparel 130

Apparel Location Accounting Management 130

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

Promotions

Retail Gazette

SEPTEMBER 12, 2023

Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.

Shopping 137

Shopping ATS 137

Inside Retail

SEPTEMBER 12, 2023

TikTok has officially rolled out its e-commerce business in the US after months of testing, according to a blog post on Tuesday, as its Chinese-owner ByteDance looks to capitalise on the popularity of the social media app. TikTok is bringing online shopping through a series of features on its main app and is hoping to replicate the success of Asian platforms Shein and PDD Holdings’ Temu.

Shopping 130

Shopping Merchant Services Payment Services Accessories 130

Inside Retail

SEPTEMBER 12, 2023

New York Fashion Week is always a frenzied time when brands and buyers from around the world descend on New York City and the Spring/Summer collections are revealed. While some brands have decided to forgo the traditional fashion calendar, September is still the time when the latest trends are presented to the public. One trend that has steadily grown in popularity in recent years is gender neutral or unisex fashion.

Fashion 130

Fashion Apparel Accessories Jewelry 130

Hyken

SEPTEMBER 12, 2023

As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.

Customer Experience 122

Customer Experience Returns Management ATS 122

Retail Gazette

SEPTEMBER 12, 2023

Westminster council has signed off on the first stage of funding for the £90m overhaul of London’s Oxford Street. The council hopes the revamp will see the shopping district deliver a “world class offer and experience” after being flooded with American Candy and empty shop units, the Evening Standard reported. As part of its plans, the mile between Marble Arch and Tottenham Court will be redesigned with wider pavements and new additional crossings to help boost footfall along the street.

Shopping 122

Shopping Planning 122

Retail TouchPoints

SEPTEMBER 12, 2023

The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Ahead of its annual sellers’ conference, Amazon Accelerate , the tech giant announced the debut of a new suite of solutions for sellers called “Supply Chain by Amazon” (which we are assuming will be acronymized as “SCA” if history is any indicator).

Merchant Services 119

Merchant Services Fulfillment Inventory Management Location 119

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Gazette

SEPTEMBER 12, 2023

John Lewis is introducing 20 new designers to its collections for autumn/winter 2023, in a bid to become the “leading high street name for mid-premium clothing” The move is part of the department store company’s strategy to build its market share with younger shoppers, including those in their thirties and forties, and increase the frequency of fashion spend.

Fashion 115

Fashion Department Stores Boutique Marketing 115

Retail Times

SEPTEMBER 12, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This September, Whole Foods Market is focusing on Better Beauty, encouraging customers to make the swap to clean beauty to save 25% on their beauty shop in-store. Between 20th September – 3rdOctober, the retailer is encouraging customers to bring their conventional skin, face or body care products (empty or full) in store and pop them into its designated

Marketing 105

Marketing ATS Shopping 105

Retail Dive

SEPTEMBER 12, 2023

In addition to failing to cancel orders and provide refunds, the Federal Trade Commission said the brand suppressed negative product reviews.

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Retail Smart Guys

SEPTEMBER 12, 2023

When it comes to inventory management, it’s easy to get lost in spreadsheets, logistics, and technology. While these are undoubtedly crucial aspects of the process, we must not overlook the human element. People skills in inventory management play a pivotal role in ensuring the efficient flow of goods, maintaining team morale, and fostering strong customer relationships.

Inventory Management 104

Inventory Management Management Markdowns Customer Retention 104

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Gazette

SEPTEMBER 12, 2023

Primark owner Associated British Foods has raised its profit outlook for the second time this year as sales performed better than expected following the “unusually variable and unseasonable weather” across the summer. Primark’s total revenue is forecast to jump 15% to £9bn in the 52 weeks to 16 September, with like-for-like up 9%. The fashion retailer attributed the sales growth to “selective price increases, well received ranges and strongly performing new stores” Across the U

Fashion 104

Fashion 104

Retail Customer Experience

SEPTEMBER 12, 2023

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.

Customer Experience 101

Customer Experience ATS 101

Retail Gazette

SEPTEMBER 12, 2023

Holland & Barrett recently launched its biggest food transformation in a decade, dubbed ‘food that loves you back’ The health food retailer has spent two years redeveloping and “completely overhauling” its food offer, according to chief commercial officer A lex Dower. The first wave of the revamp will see more than 500 new items across own-label and brands hit the shelves this month.

Returns 102

Returns Planning Beauty and Health Supermarket 102

Retail Dive

SEPTEMBER 12, 2023

Brands, merchants and creators can sell products directly through shoppable videos and livestream features.

Shopping 137

Shopping 137

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Retail TouchPoints

SEPTEMBER 12, 2023

Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.

Returns 104

Returns Management Planning Marketing 104

Retail Dive

SEPTEMBER 12, 2023

While it works to reduce stock levels, the discounter is also investing in new planning tools to help manage flows at stores and distribution centers.

Planning 118

Planning Management ATS 118

Retail Times

SEPTEMBER 12, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lubanzi Wines, the socially conscious, sustainable wine producer hailing from South Africa, is delighted to announce that its range of canned wines is now available at Waitrose, nationwide. Born in Cape Town, Lubanzi Wines is the brainchild of two young travellers who were on the hunt for adventure and an opportunity to make a difference […] If you

ATS 98

ATS 98

Retail Gazette

SEPTEMBER 12, 2023

The Bluewater Uniqlo branch is opening in a new, larger location after trading at the shopping centre for 13 years. The new store, due to open on 17th October, will feature a sales floor of roughly 1,185 sq meters and will be located on the ground floor of the shopping complex. Uniqlo’s current store is set to close on 5th October in advance of the new store opening.

Shopping 96

Shopping ATS Location Promotions 96

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Retail Dive

SEPTEMBER 12, 2023

Olivier Bron, with stints at Central and Robinson Department Stores in Thailand and Galeries Lafayette in Paris, replaces longtime chief Tony Spring.

Department Stores 114

Department Stores ATS 114

Retail TouchPoints

SEPTEMBER 12, 2023

Macy’s Inc. has named Olivier Bron as the new CEO of its luxury brand Bloomingdale’s. Bron, who is scheduled to start in early November, will replace the previous Bloomingdale’s CEO Tony Spring, who will be taking the reins of the parent company as President and CEO when Jeff Gennette retires in 2024. Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand.

Department Stores 98

Department Stores ATS 98

Retail Customer Experience

SEPTEMBER 12, 2023

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location which is improving the customer experience.

Customer Experience 88

Customer Experience Location 88

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating thi

Shopping 96

Shopping Merchant Services Payment Services Checkout 96

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

Consumer

LS Retail

SEPTEMBER 12, 2023

©iStock/gemenacom If you’re interested in learning more about the SBA’s STEP program, visit their website. Why? Because in the case of Delaware and Maryland more than $860,000 is set to be awarded to small businesses to help expand their exports. It's a superb way to find your next global customer. On the ground, this funding will be the link to resources that business owners need across the world.

Marketing 87

Marketing ATS 87

Retail TouchPoints

SEPTEMBER 12, 2023

Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates.

Apparel 95

Apparel Shopping Customer Experience Checkout 95

Retail Dive

SEPTEMBER 12, 2023

The on-again, off-again collaboration is back with Rihanna as creative director for a new shoe with multiple future launches expected.

Returns 108

Returns 108

Retail TouchPoints

SEPTEMBER 12, 2023

Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will list and sell items on their behalf. The service is launching with designer handbags and will add other categories, including jewelry and watches, in 2024. The consignment partners will handle all components of the sale, from photography to pricing, to ensure the listing is competitive and professional.

Jewelry 94

Jewelry ATS Customer Experience Marketing 94

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting