Retail TouchPoints
SEPTEMBER 12, 2023
The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Ahead of its annual sellers’ conference, Amazon Accelerate , the tech giant announced the debut of a new suite of solutions for sellers called “Supply Chain by Amazon” (which we are assuming will be acronymized as “SCA” if history is any indicator).
Tokinomo
SEPTEMBER 12, 2023
Did you know that a new study from HubSpot showed that 55% of US and UK consumers mentioned that their brand loyalty is declining? During these challenging times, how can retailers and brands increase customer satisfaction and loyalty?
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Retail TouchPoints
SEPTEMBER 12, 2023
Shopping can be an emotional experience, and retailers hope that the emotions consumers feel are positive ones, like excitement at finding a bargain or satisfaction at filling a need. But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates.
Inside Retail
SEPTEMBER 12, 2023
Recent research has revealed that luxury Australia retailers aren’t doing enough to capture the attention of, and drive consumer spending by, migrants of Asian background and heritage. This is despite the enormous opportunities these communities present, with their willingness to purchase from brands that they trust. According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
SEPTEMBER 12, 2023
Retailers are waking up to the limitations of monolithic commerce stacks. These legacy models hinder one’s ability to be truly agile, which is particularly troublesome when considering the ever-emerging challenges of today’s commerce landscape. Sick of drawn-out development cycles and high costs, retailers want to transition to a composable commerce strategy.
Retail Focus
SEPTEMBER 12, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The world of fashion retail is constantly evolving, and premium fashion retail brands find themselves at the forefront of this ever-changing landscape. While often confused with luxury brands, premium fashion retail brands have their unique attributes that set them apart.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Dive
SEPTEMBER 12, 2023
Brands, merchants and creators can sell products directly through shoppable videos and livestream features.
Retail TouchPoints
SEPTEMBER 12, 2023
Macy’s Inc. has named Olivier Bron as the new CEO of its luxury brand Bloomingdale’s. Bron, who is scheduled to start in early November, will replace the previous Bloomingdale’s CEO Tony Spring, who will be taking the reins of the parent company as President and CEO when Jeff Gennette retires in 2024. Olivier Bron Bron brings more than 20 years’ of retail experience, most recently as CEO of Central Group’s Central and Robinson Department Stores in Thailand.
Retail Gazette
SEPTEMBER 12, 2023
Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.
Retail TouchPoints
SEPTEMBER 12, 2023
Ebay has introduced Ebay consignment for luxury products, providing owners with direct access to expert sellers who will list and sell items on their behalf. The service is launching with designer handbags and will add other categories, including jewelry and watches, in 2024. The consignment partners will handle all components of the sale, from photography to pricing, to ensure the listing is competitive and professional.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
SEPTEMBER 12, 2023
Extreme heat and flooding could erase US$65 billion in apparel export earnings from four Asian countries by 2030, as workers struggle under high temperatures and factories close, research from Schroders and Cornell University showed on Wednesday. The study also mapped out the supply chains of six unidentified global apparel brands operating in the four countries studied — Bangladesh, Cambodia, Pakistan and Vietnam — and found all six would be hit materially.
Retail TouchPoints
SEPTEMBER 12, 2023
Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles. The retailer anticipates that the program will add 1,000 new items to its assortment during this fiscal year, which ends March 30, 2024.
Inside Retail
SEPTEMBER 12, 2023
TikTok has officially rolled out its e-commerce business in the US after months of testing, according to a blog post on Tuesday, as its Chinese-owner ByteDance looks to capitalise on the popularity of the social media app. TikTok is bringing online shopping through a series of features on its main app and is hoping to replicate the success of Asian platforms Shein and PDD Holdings’ Temu.
Retail TouchPoints
SEPTEMBER 12, 2023
BJ’s Wholesale Club has appointed Anjana Harve as EVP and CIO, effective immediately. In her new role, Harve will be responsible for the strategic leadership and direction of the company’s information technology organization to drive business outcomes, optimize revenue growth and improve operating efficiencies. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
SEPTEMBER 12, 2023
New York Fashion Week is always a frenzied time when brands and buyers from around the world descend on New York City and the Spring/Summer collections are revealed. While some brands have decided to forgo the traditional fashion calendar, September is still the time when the latest trends are presented to the public. One trend that has steadily grown in popularity in recent years is gender neutral or unisex fashion.
Hyken
SEPTEMBER 12, 2023
As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.
Retail Gazette
SEPTEMBER 12, 2023
Amazon has introduced Iceland products to its website after the two businesses signed a deal. The frozen food specialist joins Co-op and Morrisons as a third-party supermarket partner on the ecommerce giant’s website. The items will initially only be available in some areas of Greater Manchester, before being launched elsewhere in the coming months.
Retail Dive
SEPTEMBER 12, 2023
In addition to failing to cancel orders and provide refunds, the Federal Trade Commission said the brand suppressed negative product reviews.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Gazette
SEPTEMBER 12, 2023
Westminster council has signed off on the first stage of funding for the £90m overhaul of London’s Oxford Street. The council hopes the revamp will see the shopping district deliver a “world class offer and experience” after being flooded with American Candy and empty shop units, the Evening Standard reported. As part of its plans, the mile between Marble Arch and Tottenham Court will be redesigned with wider pavements and new additional crossings to help boost footfall along the street.
Retail Dive
SEPTEMBER 12, 2023
While it works to reduce stock levels, the discounter is also investing in new planning tools to help manage flows at stores and distribution centers.
Retail Wire
SEPTEMBER 12, 2023
A CNBC analysis of several retailers reveals that inventory losses due to shrink and retail theft are generally only a small fraction of the retailers’ net sales. This is in stark contrast to other factors like excessive discounts and promotions, which exert more pressure on profit margins. While some companies, like Lowe’s, have disclosed significant.
Retail Dive
SEPTEMBER 12, 2023
Olivier Bron, with stints at Central and Robinson Department Stores in Thailand and Galeries Lafayette in Paris, replaces longtime chief Tony Spring.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
SEPTEMBER 12, 2023
McDonald’s is phasing out self-serve soda fountains in its dining rooms across the United States by 2032, citing a desire for a consistent experience across all ordering points. This move comes in response to factors like food safety, theft prevention, and a decline in dine-in customers. The new “crew pour” system, which uses automated beverage.
Retail Gazette
SEPTEMBER 12, 2023
John Lewis is introducing 20 new designers to its collections for autumn/winter 2023, in a bid to become the “leading high street name for mid-premium clothing” The move is part of the department store company’s strategy to build its market share with younger shoppers, including those in their thirties and forties, and increase the frequency of fashion spend.
Retail Wire
SEPTEMBER 12, 2023
Oracle’s first-quarter revenue fell slightly below market expectations, reaching $12.45 billion, as companies reduced spending on cloud services due to economic uncertainties. The shift in digitization plans following a surge in cloud spending during the pandemic has impacted Oracle’s position, especially against major competitors like Amazon Web Services and Microsoft.
Retail Dive
SEPTEMBER 12, 2023
The on-again, off-again collaboration is back with Rihanna as creative director for a new shoe with multiple future launches expected.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Customer Experience
SEPTEMBER 12, 2023
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.
Retail Dive
SEPTEMBER 12, 2023
Through Supply Chain by Amazon, sellers can have Amazon handle their logistics from manufacturers to customers.
Retail Customer Experience
SEPTEMBER 12, 2023
Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 took a look at how the brand did it.
Cisco Retail
SEPTEMBER 12, 2023
How you set your factory network up can make or break your Industry 4.0 initiatives.
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