Thu.Dec 02, 2021

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Designing a More Inclusive Retail Experience

Retail TouchPoints

Since the start of the pandemic, the prevalence ofanxiety, stress, depression and PTSD amongst all age groups has skyrocketed — igniting more conversations around mental health. Subsequently, the term “neurodiversity” has sprung up in multiple conversations surrounding the way we interact with our environments. Neurodiversity celebrates the differences in how people’s brains take in and process information.

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Revealed: Customers’ biggest Christmas shopping fears this year

Inside Retail

It’s been a rough two years for many of us and to cap it off, this year’s festive season has its own unique challenges, thanks to delivery delays due to Covid and the emotional toll of being apart from family and loved ones after an extended period of time. In a new report from Emarsys, All I Want for Christmas , 1000 Australian consumers shared their concerns about shopping for gifts this year.

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Dollar General Rides Momentum With Plans to Open 1,000 pOpshelf Stores and Enter Mexico

Retail TouchPoints

Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021. The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

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NRA, ABA call on government to step up on customer abuse ahead of Christmas

Inside Retail

National Retail Association chief executive Dominique Lamb has joined the Australian Booksellers Association to call on the Victorian Government to step up on customer abuse. Lamb said that threatening behaviour toward retail staff in Victoria had grown 85 per cent throughout the year. “It simply must end,” Lamb said. “Our members have had a gutful.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Pinterest’s Mission: Make its Platform the ‘Starting Point for Shopping Journeys’

Retail TouchPoints

Dan Lurie, Head of Product, Shopping, Pinterest. Pinterest is a social media platform and yet…it isn’t. At the very least, the form it takes is very different from its counterparts: “Pinterest is not social media, although we are grouped in that category,” said Dan Lurie, Head of Product, Shopping at Pinterest. “We’ve used different terms over time — at one point we talked about being personal media, not social media.

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Alert but not alarmed: Retail experts react to Omicron

Inside Retail

The emergence of the Omicron variant has thrown the world into a tailspin since it was first identified in South Africa last week. While little is known about the severity of Omicron compared to previous variants, or the efficacy of existing Covid vaccines against it, it has already been found in Europe, the UK, US, Japan, Australia, and Brazil, stoking fears that it could cause the return of international border closures and national lockdowns.

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Employees say mental health initiatives are introduced to ‘tick boxes’

Inside Retail

Newly-released research reveals that many Australian workers still lack confidence to bring their whole selves to work and feel lip service is being paid to their mental health, despite an increased focus on the mental wellbeing of employees during the pandemic. With large numbers of employees weighing up whether to return to the office, and considering changing jobs, the survey – conducted by YouGov on behalf of the Australian College of Applied Professions (ACAP) – reports that more than half

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Clothing prices to rise in 2022

Retail Wire

Fashion industry executives expect to raise prices an average of three percent next year, according to a report by The Business of Fashion and McKinsey & Co. Fifteen percent of executives said they planned to increase prices by more than 10 percent in 2022.

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“It was brutal”: How cancer inspired Deborah Hutton to launch Canopy Bay

Inside Retail

Last year, high-profile Australian personality Deborah Hutton underwent skin cancer surgery for a second time. But this time around, while she was recovering, the entrepreneur was inspired to launch Canopy Bay, a range of stylish UPF50 hats that protect harmful UV rays. Here, Hutton discusses the journey she went on to start her new brand and the business lessons she has learnt during her wide-ranging career.

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Kroger ups forecast after strong quarter

Retail Wire

Kroger posted adjusted earnings per share of 78 cents in the third quarter, up 9.9 percent year-over-year, as a digital sales increase of 103 percent helped the grocery giant achieve a 7.4 percent revenue gain overall. “Kroger’s strategy to lead with fresh and accelerate with digital continues to connect with our customers,” said CEO Rodney McMullen. “Our agility, and the commitment from our amazing associates, is allowing us to navigate current labor and supply chain con

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Uniqlo clothes to be made of 50 per cent recycled materials by 2030

Inside Retail

Fast Retailing has pledged to make 50 per cent of the materials it uses in Uniqlo clothing recycled by FY2030, as part of its broader sustainability action plan. About 15 per cent of polyester used will be derived from recycled PET bottles by Spring/Summer next year. In addition to polyester, Uniqlo is expanding its introduction of materials that place a lower burden on the environment, starting with synthetic fibres such as rayon and nylon.

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Dollar General plans to open 1,000 Popshelf stores by 2025

Retail Wire

Dollar General plans to have 1,000 Popshelf stores in operation by the end of its 2025 fiscal year. The retailer currently operates 30 of the locations, which are targeted at wealthier, suburban shoppers, across six states.

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VIDEO: How Quay Australia helped to change the eyewear game

Inside Retail

It wasn’t long ago that the fashion eyewear category was monopolised by a couple of major giants, offering designer sunglasses at high pricepoints. But the game has changed and brands like Quay are now keeping customers engaged with on-trend, affordable eyewear that can be easily mixed and matched with their wardrobe on a regular basis. Here, we chat with Jennie Moon, Quay’s vice president of global product and merchandising and global design director Tim Hardie about the design process behind t

Fashion 130
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Simplifying the hybrid cloud journey using Cisco SD-WAN with AWS Cloud WAN

Cisco Retail

There is no doubt that the future of work for almost everyone is hybrid, but the reality of keeping a hybrid workplace up and running is a complex endeavor. Whether your business has 100, 1000, or 100,000 employees, keeping them connected and secure from wherever they choose to work, is no small task. The race to keep ahead of this hybrid workforce has also accelerated the journey to the cloud for many enterprises.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Retail appointments of the week

Inside Retail

Vale, Virgil Abloh – fashion industry trailblazer. Virgil Abloh, artistic director at LVMH, Louis Vuitton and Off White, died on the weekend. Abloh had been battling cancer privately for several years, a statement from LVMH read. “We are all shocked after this terrible news,” LVMH chairperson and CEO Bernard Arnault said. “Virgil was not only a genius designer, a visionary, he was also a man with a beautiful soul and great wisdom.

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The Network as the First Line of Defence for Securing Critical Infrastructure

Cisco Retail

The Commonwealth Government in Australia recently announced imminent changes to reporting obligations related to critical infrastructure security. The changes have been under consideration for some time and the subject of widespread consultation among owners and operators of 11 sectors which have been identified as high priority. Referred to as CISONS – or critical infrastructure and systems of national significance – these high priority infrastructure assets have the potential to cause enormous

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Low jobless claims join a list of promising economic news

Retail Wire

Around 220,000 Americans filed first time jobless claims last week, a slight increase from the week before. Other positive reports including consumer spending and the national trade deficit point to a national economy heading in a positive direction.

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15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? That depends on a lot of factors. Maybe they’ll get a refund. Maybe the store will offer credit, or just maybe they will refuse the return entirely. Who decides? If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Burger King trimming menu to speed drive-thru times

Retail Wire

Jose Cil, CEO of Restaurant Brands International, which owns Burger King, said the chain will cut some of its menu items to help workers process drive-thru orders more quickly. “We’re simplifying processes that have become a bit too complicated in terms of sandwich builds, and doing a better job in terms of the menu design to make it easier for the customer, at the drive-thru in particular, to make quicker decisions,” said Mr.

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Fotokite’s Autonomous Drone Gives Firefighters an Eye in the Sky

Nvidia

First responders don’t have time on their side. Whether fires, search-and-rescue missions or medical emergencies, their challenges are usually dangerous and time-sensitive. Using autonomous technology, Zurich-based Fotokite is developing a system to help first responders save lives and increase public safety. Fotokite Sigma is a fully autonomous tethered drone, built with the NVIDIA Jetson platform , that drastically improves the situational awareness for first responders, who would otherwise ha

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Canada Goose workers unionize in Winnipeg

Retail Wire

Workers at a Canada Goose factory in Winnipeg, Manitoba, voted in favor of joining the Service Employees International Union (SEIU). Canada goose has workers represented by unions in other facilities it operates. Eighty-six percent of workers at the Winnipeg facility voted in favor of joining the SEIU.

ATS 100
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Buy now, pay later orders up 34% this holiday: Afterpay

Retail Dive

The service, which has been gaining steam over the past several years, proved especially useful over the Black Friday and Cyber Monday shopping periods.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Pandora has no plans to join Amazon or other marketplaces

Retail Wire

Pandora doesn’t see an upside to selling its products on platforms such as Amazon.com when it could invest in its own site and stores. “If you’re a small and unknown brand, marketplaces offer a great opportunity, because they provide you with an audience. I already have an audience,” said Pandora CEO Alexander Lacik.

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KeyStore supports foodbanks for third Christmas in a row

Talking Retail

KeyStore has launched its annual campaign to encourage customers to donate products to foodbanks over Christmas. It is the third successive year that the symbol group has asked its retailers to support the scheme, which works by asking customers to put products in collection bins placed inside stores. The bins are intended for non-perishable products.

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Semitrailer shortage adds to supply chain woes

Retail Wire

A shortage of materials has prevented companies such as Wabash National Corp., which manufacture trailers for trucks to haul goods, from producing enough supply to keep up with demand. This just further adds to the disruption of supply chains across the U.S.

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Carabao revamps Mandarin Orange flavour

Talking Retail

Thai energy drink brand Carabao has re-launched its Mandarin Orange flavour as Carabao Orange Blast, in response to consumer research. The drink is rolling out this month in plain and price0marked cans and features an improved recipe. The launch of Carabao Orange Blast will be supported by a Facebook advertising campaign and a series of. This story continues at Carabao revamps Mandarin Orange flavour.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Why the best holiday deals this year are bad news

Retail Dive

Big promotions are hard to find this season, which could spell trouble for those retailers with deeper discounts.

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GFN Thursday: Dashing Into December With RTX 3080 Memberships and 20 New Games

Nvidia

With the holiday season comes many joys for GeForce NOW members. This month, RTX 3080 membership preorders are activating in Europe. Plus, we’ve made a list — and checked it twice. In total, 20 new games are joining the GeForce NOW library in December. This week, the list of nine games streaming on GFN Thursday includes new releases like Chorus , Icarus and Ruined King: A League of Legends Story.

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Will the Amazon-Visa dispute spill over to other credit card companies?

Retail Dive

While Visa's rivals are dependent on interchange fees like those at the center of the Amazon-Visa fight, they also might benefit if Amazon tosses some business in new directions.

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What is the GFSI Certification?

Rangeme

When a small grower or a new facility is trying to enter the fresh produce market, the first hurdle is ensuring they have the appropriate food safety certification. Almost all major buyers will require at least a third-party audit, many requiring a GFSI (Global Food Safety Initiative) benchmarked audit. Why do I need to have a certification to sell my product?

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.