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How customer loyalty helped Myer bounce back

Inside Retail

After a rollercoaster six months of lockdowns, Christmas and Omicron, department store Myer yesterday delivered a strong half year result with net profit up 55 per cent and its first dividend payment since FY17. Loyalty is king.

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Behind Documents’ path to luxury fragrance leadership in China

Inside Retail

In just three years, Documents has caught the attention of the world’s luxury industry, firmly establishing itself as the country’s most successful fragrance brand with its distinctive scents and 13 stunning stores in Shanghai.

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New Zealand skincare brand Emma Lewisham enters Credo Beauty 

Inside Retail

After starting as a DTC-only brand, Emma Lewisham is now available in over 200 stores, including Space NK, Harrods, Goop and Net-a-Porter, with recommended retail price sales globally for the year ending March 2024 totaling NZ$13 million.

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Harrods staff to strike over crucial pre-Christmas weekend and Boxing Day in pay dispute

Retail Gazette

Harrods workers, including cleaners, shop floor workers and restaurant staff are set to strike on 21, 22 and 26 December if the luxury store continues to deny them a Christmas bonus and improved working conditions, said United Voices of the World (UVW) union. Meanwhile, the retailers managing director received a 2.1m

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What Loewe’s new Melbourne store says about evolving menswear industry

Inside Retail

Reducing large, legacy items David Jones’ general manager of menswear, childrenswear, home and AV, Chris Wilson identified an uplift in customer demand for smart dressing, with people eager to catch up on events that were postponed over the last two years. David Jones is updating the way it displays these products to reflect this change. “We

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Have we reached peak Christmas advent calendar?

Retail Gazette

They produce bumper sales for retailers such as Harrods, Boots, and Net-a-Porter. Department store Liberty even called out its record beauty calendar sales as factor behind its growing profits last year. Even pets have their own advent calendars.

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Proudly made in China: How Chinese consumers are reclaiming domestic brands

Inside Retail

Still, many Chinese citizens were unable to afford – or unwilling to pay full retail prices – for foreign-branded items. Valued at $2 billion, Perfect Diary has raised $100 million in three funding rounds, including investment from Glossier investor Tiger Global Management.

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