Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

Consumer 313

Consumer Fulfillment Department Stores Sporting Goods 313

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. In-store shoppers can capitalize on some additional holiday perks, including gift wrapping and personalization services.

Shipping 195

Shipping Department Stores Fulfillment Shopping 195

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. Marketplace products will feature the same Star Rewards loyalty benefits and returns processes as first-party items.

Department Stores 189

Department Stores Apparel Fulfillment Shipping 189

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Instead, they want the creativity and storytelling that used to come from interactions with real humans on the shopping floor. Recent research from Khoros bears this out.

Fulfillment 262

Fulfillment Jewelry Advertising Department Stores 262

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Consumer 291

Consumer Department Stores Shopping Clienteling 291

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Payment Services 221

Payment Services Apparel Inventory Management Department Stores 221

Retail TouchPoints

APRIL 6, 2022

People want an efficient, fulfilling experience when purchasing products — one that can only truly and consistently be delivered and guaranteed through face-to-face interaction. When shopping in-store, they don’t want to be crowded into tight spaces.

Location 294

Location Consumer Department Stores Outdoor 294

Inside Retail

APRIL 8, 2024

Bailing doesn’t fix the hole Let’s look at the troubled department store sector. Not only have the various attempts at transformation failed to gain any real traction, but also their lackluster efforts (particularly in the case of Macy’s and JCPenney) have forced them to close hundreds of stores and engage in significant cost-cutting.

Payment Services 130

Payment Services Department Stores Returns Fulfillment 130

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Mass Relators

AUGUST 20, 2021

NEW YORK — In the week that big-box retailers reported that shoppers are returning to stores came news of Amazon.com Inc.’s Sources told the newspaper that the first stores, encompassing about 30,000 square feet, would open in Ohio and California. Fulfillment costs are rising. Penney and Sears.

Planning 52

Planning Department Stores Fulfillment Shipping 52

Retail TouchPoints

JULY 27, 2021

Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. “ Retail TouchPoints spoke with executives from shopping destinations across the U.S. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

Beauty and Health 279

Beauty and Health Shopping Consumer Home Furnishings 279

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. It’s not just about selling basic school supplies anymore. Here’s what happened in the 2023 school year.

Retail Trends 148

Retail Trends Promotions Department Stores Shopping 148

Inside Retail

SEPTEMBER 16, 2021

Myer’s online sales have more than doubled since John King took over running the department store in 2018, and the CEO believes they can double again to reach $1 billion in the not-too-distant future. Online is now a $500-million-plus business. King called it “transformational” for the business. One good result. per cent to $2.7

Planning 130

Planning Net Profit Department Stores Fulfillment 130

Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%.

Returns 242

Returns Apparel Store Layout Specialty Retailers 242

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy?

Clienteling 262

Clienteling Department Stores Returns Customer Experience 262

Retail Focus

APRIL 20, 2021

Indeed, John Roberts, CEO of AO World, recently said that he believed the shift to online shopping was a permanent one. Many people have fallen back in love with their communities and wish to support local shops and brands. . Their stores have an ever-changing rotation of local brands stocked to drive repeat visits and engagement. .

Supermarket 147

Supermarket Department Stores Fulfillment Shopping 147

Indigo 9 Digital

MARCH 9, 2023

Since 90% of the United States population lives within 10 miles of a Walmart store this move has become a game changer for the retailer. Consumers love shopping online but what they really want is control. We were able to quickly use stores to fill online orders.” Consumers are looking for one stop shopping.

Drop-Shipping 98

Drop-Shipping Advertising Fulfillment Consumer 98

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. As the pandemic rapidly emerged and tightened its grip on Asia, stores, restaurants and shopping centers closed. In South Korea, the situation with COVID-19 is under control and life is returning back to normal.

Supermarket 257

Supermarket Returns Shopping Department Stores 257

Inside Retail

MARCH 23, 2023

Irene Lau, managing director of Watsons Singapore A market rebound Lau has observed that shoppers are beginning to return to their usual lifestyles, as the country opens up its borders and people start to learn to live with Covid-19. We have so much in store for 2023. She said that the sale of makeup is definitely seeing a rebound.

Beauty and Health 130

Beauty and Health Fulfillment Shopping Returns 130

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail Minded

DECEMBER 26, 2023

New strategies are breathing new life into this traditional shopping experience, underscoring their continued relevance in the retail world. The Rise and Fall of Brick & Mortar Brick-and-mortar retail can be traced back to the early days of open-air markets and bazaars evolving into our modern day shopping centers.

Department Stores 64

Department Stores Shopping Consumer Fulfillment 64

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. There will be demand.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Fulfillment 192

Fulfillment Department Stores Customer Experience Fashion 192

Indigo 9 Digital

MAY 31, 2022

Nordstrom on the other hand has weathered many tests of time and is thought to be one of strongest department stores. During the first quarter of 2020 Target’s digital sales increased by a whopping 141% and it fulfilled close to 80% of those online orders from its stores. Innovative store formats.

Department Stores 98

Department Stores Returns Beauty and Health Shopping 98

Mass Relators

DECEMBER 12, 2022

Whatever the original definition and intent of Black Friday, we Americans transformed it into a holiday following a holiday, the day after Thanksgiving when any real American traipsed to his or her nearest emporium to open the holiday shopping season. Those of us who listened, obeyed. Those who didn’t …. And what about Cyber Monday?

Department Stores 52

Department Stores Fulfillment Shopping Returns 52

Inside Retail

MARCH 10, 2022

By November last year, South Korea’s Ministry of Trade, Industry and Energy reported that sales of online retailers had exceeded those of Korea’s department stores and supermarkets for the first time. Members can also make free returns and they don’t even have to take the merchandise anywhere. trillion won ($1.7

Fashion 130

Fashion Department Stores Marketing Supermarket 130

365 Retail

APRIL 20, 2021

Indeed, John Roberts, CEO of AO World, recently said that he believed the shift to online shopping was a permanent one. Many people have fallen back in love with their communities and wish to support local shops and brands. . Their stores have an ever-changing rotation of local brands stocked to drive repeat visits and engagement. .

Supermarket 52

Supermarket Department Stores Fulfillment Shopping 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

Entertainment gifts such as tickets to an event or pampering spa packages are also on the shopping list by 41%.

Jewelry 52

Jewelry Point of Sale Specialty Store Inventory Management 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

Entertainment gifts such as tickets to an event or pampering spa packages are also on the shopping list by 41%.

Jewelry 52

Jewelry Specialty Store Point of Sale Inventory Management 52

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

Entertainment gifts such as tickets to an event or pampering spa packages are also on the shopping list by 41%.

Jewelry 40

Jewelry Specialty Store Point of Sale Inventory Management 40

Retail TouchPoints

JULY 28, 2021

While we are taking care of our health, working from home, and shopping online, we are prioritizing people and the community. For the last 100 years, we have regulated land use to separate where we live from where we work and where we manufacture, store, and move goods. At a human level, the urban shift signifies behavioral change.

Outdoor 299

Outdoor Fulfillment Location Shopping 299

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. On the brick-and-mortar side, Nordstrom stores aren’t just curbside pickup sites.

Customer Experience 248

Customer Experience Fulfillment Returns Shopping 248

Retail TouchPoints

FEBRUARY 8, 2021

JLL predicts that by the end of 2021, 80% of office workers will have returned to the office following the release of a vaccine. Combined with the return of nightlife such as restaurants and theaters, retailers should see a similar resurgence in traffic. Every owner wants consumers back in the mall for last-minute impulse shopping.

Fulfillment 132

Fulfillment Store Layout Returns Department Stores 132

Retail Geek

APRIL 21, 2021

Benedict: [5:20] Yeah well I was sort of Fed Up of living in a city with no museums or art galleries or interesting shops and then of course I landed straight into the lock down saying like my timing wasn’t kind of wasn’t ideal you know so it’s a line from airplane you know I picked the wrong year today okay.

Supermarket 64

Supermarket Department Stores Boutique Fulfillment 64