Retail TouchPoints
MARCH 27, 2023
The retailer expands into new markets by first learning about the needs of local communities to determine the right place and time for entry, and this strategy will now be extended to how it handles customer retention. ”
Retail TouchPoints
JANUARY 29, 2024
But the 2023 survey showed that for approximately three in 10 respondents, omnichannel strategies also are being designed to create practical, bottom-line benefits: 31% of retailers cited improving customer retention as a key omnichannel objective, and 29% identified both reducing returns and making fulfillment services more cost-effective.
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Retail TouchPoints
JUNE 29, 2021
As retailers collect more data on customer behavior and uncover new patterns and trends, they can use their insights to optimize other store operations — even if those other stores aren’t AI-enabled. By leveraging tools powered by AI, retailers will be in the best position to foster customer retention and brand loyalty.
Retail TouchPoints
AUGUST 31, 2022
The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. For now, Bed Bath & Beyond is trying to maximize its multi-banner business model.
Retail TouchPoints
MARCH 13, 2024
Where else are my customers shopping? How does my customer retention compare to my competitors’? A curious mindset demonstrates proactiveness and a commitment to excellence. Some questions to find honest answers to: How are my competitors performing? How do my brand’s sales compare across geographies vs. competition?
Retail TouchPoints
MAY 7, 2021
to $562 million and a comparable store sales increase of 30.8% At Home plans to retain this momentum with an emphasis new customer retention and growth. H&F believes At Home’s low-cost operating model and emphasis on low prices will help the retailer continue to gain market share in the future. “As
Retail TouchPoints
JULY 5, 2022
Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).
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