Customer Retention Merchant Services Promotions Shopping 
Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.
Inside Retail
MAY 29, 2024
For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. The average rate of customer retention in e-commerce is around 38 per cent. That means that just three out of 10 customers stick with one single brand for more than one year.
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Retail TouchPoints
JULY 10, 2023
Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.
365 Retail
JULY 20, 2022
Fewer barriers for professional e-commerce, coupled with the increased popularity of social media, lead to the rise of micro brands, and as a result, the number of online merchants will grow exponentially and will lead to increased competition and higher customer acquisition costs.
Retail TouchPoints
AUGUST 11, 2022
Not too long ago, Wish was the top shopping app in the world , but like many giants before it, Wish was felled by its own weight. It’s amazing, but I mean where would you put that on your shopping list?”. In one hopeful sign, Wish’s net promoter score (NPS) has doubled in the last six months. “It’s
A1 Retail
OCTOBER 13, 2022
Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. At a time when merchants are looking to cut costs to remain competitive, delivery disruption is a headache they really don’t need, but something they can’t ignore.
365 Retail
NOVEMBER 14, 2022
The biggest online shopping event of the year is upon us. Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers.
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