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Top 5 Customer Service & CX Articles for Week of May 13, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. They expect you to be there, to know their history as a customer, and to treat them with priority and respect. Ease of use.

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4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

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Top tips to make Black Friday and Cyber Monday a success in 2022

365 Retail

Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

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Your Full Guide on Partnering With a Subscription Retailer, Part 2

Rangeme

Today, thousands of subscription box services exist, but perhaps some of the most well-known companies are FabFitFun , Birchbox , Hello Fresh, BarkBox, and Dollar Shave Club. Morgan Brod, Merchant Developer at SnackMagic, expresses that she sources brands that have unique, specialty products. Source: Kustomer. Offer dropshipping.

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Jason & Scot Show Episode 269 – Amazon and Instacart get new CEOs, other news

Retail Geek

9:39] In the same way it made sense for Amazon to rent a WS capacity to others and you know provide some of these other services it’s a way to monetize their delivery Network and their fulfillment Network so I think it’s super smart. Jason: [8:43] Yeah I generally agree I’m not confident that it’s I’m sure.

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Delivery disruption is en route: how can retailers prepare?

A1 Retail

Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. At a time when merchants are looking to cut costs to remain competitive, delivery disruption is a headache they really don’t need, but something they can’t ignore.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

How effective are their promotional campaigns? Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Customer Lifetime Value Which Retail Industry KPI is the Most Important? Stock-outs result in lost sales and degrade the customer experience. In-Stock Percentage 2. Sales Per Square Foot 6.