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Top 5 Customer Service & CX Articles for Week of May 13, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. 8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

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Your Full Guide on Partnering With a Subscription Retailer, Part 2

Rangeme

Today, thousands of subscription box services exist, but perhaps some of the most well-known companies are FabFitFun , Birchbox , Hello Fresh, BarkBox, and Dollar Shave Club. Morgan Brod, Merchant Developer at SnackMagic, expresses that she sources brands that have unique, specialty products. Source: Kustomer.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

How effective are their promotional campaigns? Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Customer Lifetime Value Which Retail Industry KPI is the Most Important? Stock-outs result in lost sales and degrade the customer experience. In-Stock Percentage 2. Sales Per Square Foot 6.

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Jason & Scot Show Episode 269 – Amazon and Instacart get new CEOs, other news

Retail Geek

Advertising products could stand for some. Make those products more mature and friendly to advertisers. Amazon will you know being quite a bit ahead of Shopify you know then making this ubiquitously available will cause some problems for Shopify the one thing that still gives me pause and we give me pause if I were a merchant.