Retail TouchPoints

OCTOBER 8, 2020

Now, amid the COVID-19 pandemic, online sales are likely to soar as consumers continue to be wary of crowded department stores and malls. With so much revenue at stake, the holidays are a critical time for retailers. Mitigate Performance Issues with Caching.

Shopping 244

Shopping Customer Retention Department Stores Consumer 244

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Where else are my customers shopping? How can I adjust my strategy to compete?

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Inside Retail

MAY 19, 2024

It sells both direct-to-consumer through a mix of online and stand-alone stores and via retail partners, including department stores and pharmacies. China is the brand’s top market, followed by Australia, Hong Kong and then Japan. Réthoré attributes Asian consumers’ affinity for Jurlique to its core range of rose-based products.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Inside Retail

APRIL 9, 2024

Frequent flyer programs infamously saved airlines’ profit margins by driving customer retention and eventually lucrative partnerships with banks. Inside Retail spoke to Philip Shelper, founder and CEO of Loyalty & Reward Co, to better understand the chasm between airline loyalty programs and retail loyalty programs.

Customer Retention 130

Customer Retention Consumer Planning Department Stores 130

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

365 Retail

JULY 20, 2022

With the ongoing domination of social networks and democratization of online shopping, led by e-commerce platforms removing barriers for newcomers, online creators, and micro brands, the number of online merchants will continue to grow exponentially and with it competition and customer acquisition costs.

Merchant Services 120

Merchant Services Shopping Customer Retention Department Stores 120

Hyken

MAY 1, 2023

How Brands Can Optimize Their Customer Retention Strategy by The Drum (The Drum) How do brands play the loyalty long-game more effectively at a time when customer retention is more important than ever? It’s one thing to get the customer to come back.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11