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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

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5 Essential Tips for Effective Variety Store Design

Small Biz Trends

When designing a variety store, it’s vital to contemplate several key elements that influence customer experience and sales. Furthermore, modular displays allow for adaptable layouts that can change with trends. This c store design strategy improves overall organization and customer satisfaction.

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Essential Tips for Grocery Store Owners to Boost Sales and Customer Loyalty

Small Biz Trends

Key Takeaways Understand Your Market: Analyze customer demographics and preferences to tailor offerings and optimize inventory based on local demand. Enhance Store Layout and Design: Create an inviting atmosphere with thoughtful product placement to improve customer experience and encourage impulse buying.

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How to Run a Thriving Pet Store: 10 Expert Retail Tips

RETAIL MANAGEMENT SOFTWARE

Tools to help: Customer Relationship Management (CRM) Email/SMS reminders for grooming or reorders Loyalty points and birthday treats for pets 9. Promote Smartly with Targeted Marketing Effective marketing is crucial for driving both foot traffic and digital engagement. Ready to Take Your Pet Store to the Next Level?

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Beyond the Endcap: Rethinking Your Retail Merchandising Strategy for 2025

CJ Retail Solutions

Implementing personalization goes beyond simply recommending products based on past purchases; it involves creating a holistic shopping experience that feels bespoke. You might consider offering customizable options for products or utilizing targeted marketing campaigns that speak directly to individual consumers.

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Try-On Data Unlocked: Driving In-Store Analytics for a Smarter Retail Experience

Retail TouchPoints

From the art of visual merchandising (VM) to the subtle science of store layout, many of the best decisions were historically guided by experience, gut instinct and the occasional stroke of genius. A quick VM or store layout adjustment could fix what might otherwise remain a mystery.

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JB Hi-Fi’s omnichannel success: How the brand connects online and in-store

Inside Retail

JB maintains a clear brand voice and visual identity across all platforms, from its website and social media to store layouts and advertising campaigns. This unified approach reinforces the brand’s values and messaging, creating a seamless and recognisable experience for the customer. Want to do what JB Hi-Fi does?