Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 293

Customer Experience Telecommunications Checkout Marketing 293

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Telecommunications 236

Telecommunications Customer Experience Consumer Shopping 236

Retail TouchPoints

MARCH 15, 2024

Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. Thus, the company needs to analyze the competition and general online shopping behavior trends to get actionable insights for DSO, which can only be done by collecting real-time public web data.

Inventory Management 234

Inventory Management Telecommunications Location Marketing 234

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 314

Payment Services Checkout Telecommunications Social Commerce 314

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Given that omnichannel customers shop 1.7

Telecommunications 262

Telecommunications Advertising Location Kiosk 262

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. Our goal at Astound is to transform the way consumers shop online and provide our clients with the latest technology to drive sustained business growth,” said Youell.

Telecommunications 81

Telecommunications Finance Customer Experience Consumer 81

Retail TouchPoints

JANUARY 22, 2021

The Age of the Coronavirus has completely changed the way people shop for groceries and daily items. Instead, online shopping has become the new normal in the post-COVID world. In fact, a recent survey conducted by McKinsey & Company showed that 50% of shoppers intend to shop for their groceries online.

Consumer 187

Consumer Telecommunications Fulfillment Customer Experience 187