Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Telecommunications 239

Telecommunications Customer Experience Consumer Shopping 239

Retail TouchPoints

JANUARY 22, 2021

The Age of the Coronavirus has completely changed the way people shop for groceries and daily items. Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. The lockdown has upended those consumer expectations.

Consumer 190

Consumer Telecommunications Fulfillment Customer Experience 190

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 318

Payment Services Checkout Telecommunications Social Commerce 318

Retail TouchPoints

MARCH 15, 2024

Opportunities for digital shelf optimization heavily depend on the changes on competitors’ shelves and how customers react to them. Thus, the company needs to analyze the competition and general online shopping behavior trends to get actionable insights for DSO, which can only be done by collecting real-time public web data.

Inventory Management 238

Inventory Management Telecommunications Location Marketing 238

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 297

Customer Experience Telecommunications Checkout Marketing 297

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 80

Telecommunications Finance Customer Experience Consumer 80

Cisco Retail

APRIL 13, 2021

With more than 3,000 stores and 30,000 network access points, Woolworths needed to organize and optimize their infrastructure to meet the needs of its millions of customers. The team at Woolworths had a vision for their business and how they would serve their consumers.

Telecommunications 81

Telecommunications Customer Experience Supermarket ATS 81