Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 275

Returns Drop-Shipping Wholesale Shipping 275

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 262

Advertising Store Operations Merchant Services Wholesale 262

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 302

Planning Wholesale Customer Experience Store Operations 302

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Additionally, Untuckit has officially entered the wholesale market following a pilot program with Macy’s that began in November 2023. “We retail setting.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 278

Fulfillment Customer Experience Marketing Consumer 278

Retail TouchPoints

NOVEMBER 3, 2020

Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners. The worst thing you can do is take the order and not be able to ship it.

Drop-Shipping 186

Drop-Shipping Merchant Services Fulfillment Shipping 186

Retail Geek

JANUARY 6, 2023

Over a billion in gmv which is to say the direct to Consumer wholesale and the value of their licensing business in the market was over a billion dollars. Matt: [42:00] Yeah well I’ll tell you a couple of things and you’re exactly right there’s a ton of operational challenges we have a couple things going for us one.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52