Retail TouchPoints

AUGUST 18, 2023

Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

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Inside Retail

JULY 18, 2022

The report shows that investment into resolving these issues results in better customer experiences and higher sales volume. For each of these experiences, it identifies specific situational problems that customers face and asks how smart retailers can apply fixes to smooth out the weaker elements of their offering.

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Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

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Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. Retailers can use doorbusters and exclusive in-store sales to drive people to stores and, most of all, inspire a last-minute surge after ecommerce shipping deadlines pass in mid-December.

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Inside Retail

MARCH 12, 2024

We do try and make it as easy as possible to shop online with us – we do free express shipping and free returns with Australia Post for all orders, returns and exchanges,” she said. “I I would love to have somewhere for customers to come and see us in person as well.

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Retail TouchPoints

OCTOBER 19, 2022

From inspiring product discovery all the way to delivery tracking, digital receipts and seamless returns, we are powering ecommerce and accelerating trade across the world.”. This is far from Klarna’s first foray beyond the world of payments. Consumers can also set product price ranges to decide whether it’s a good time to buy.

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Retail TouchPoints

NOVEMBER 12, 2021

Larger marketplaces offer convenience and peace of mind — you know that you’re going to get it, you know when you’re going to get it and you know what their return policies are. Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them.

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Merchant Services Shipping Fulfillment Social Commerce 251

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

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Retail TouchPoints

JANUARY 15, 2021

You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. You’ll also want to look at referral traffic to see if you’re getting page views from being featured in any news outlets, blogs or social media posts. Website traffic: More than 4.5

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Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. It includes forecasting and distribution center/inventory placement, and it also involves returns, because if retailers get better at understanding demand and communications in general, perhaps they can lower returns.

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Fulfillment Consumer Returns Shipping 188

Retail Next

APRIL 1, 2021

Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? This could include any one or combination of stores, catalogs, social media, the phone, online. TECH CONNECTS: HELPING BRIDGE THE JOURNEY (five places that improve the end-to-end experience).

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

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Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

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Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. Finally, there has been a significant shift towards experiential retail, with customers expecting more than just products from retailers.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Geek

JANUARY 12, 2024

No Live Streaming Commerce Still not meaningful in US in 2023 (less than 5% of social commerce in US) Yes Jason Total Score: 3 of 5 Scot : Amazon uses this 2022 setback/slowdown/reversion to the mean for a public resetting of expectations, but behind the scenes they take share and raise the bar on shipping.

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Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

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Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. Scot: [14:26] Right.

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Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

AUGUST 31, 2022

Relatedly, leveraging apps and mobile sites to facilitate more of the curbside and BOPIS experiences would also mean shoppers are spending less time waiting for associates who are busy helping with these services. One of the key areas to watch this holiday season is consumer behavior.

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Retail TouchPoints

DECEMBER 11, 2023

But the problem with this model, according to Garner, is that while consumers do all these activities, they don’t see very much in return for their loyalty — or their labor. The community then would do most of the “heavy lifting,” sharing these products with friends to help the business grow.

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Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. 48:14] You know Amazon talked about how they’re seeing that they now have 600,000 skews that they ship in 90 markets same day. [48:24] In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas.

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Merchant Services Payment Services Social Commerce Advertising 52

Retail TouchPoints

APRIL 16, 2021

In fact, across all five of the top categories where convenience is at a premium — which also include clothing , electronics , personal care and pet supplies — the majority of consumers surveyed said they would pay more for a convenient experience. One Channel Won’t Cut it — Brands Must Be Everywhere Consumers Are.

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