Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Even simple requests for feedback get you top-of-mind with that customer.”

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail Focus

FEBRUARY 19, 2024

Each week, it imports the finest produce from Italy, from seasonal fruit and vegetables, to charcuterie, cheeses, pasta and wine, as well as offering dining-in experiences, which feature Italian ingredients sold in the deli, in its in-store cafés.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Store Layout 231

Store Layout Accessories Location Promotions 231

Retail TouchPoints

JUNE 3, 2020

During Linstone’s tenure at Lamps Plus, he has guided the evolution of the company’s operational and financial sectors, including information technology, planning, distribution and corporate governance.

Promotions 183

Promotions Wholesale Planning ATS 183

Wiser

SEPTEMBER 13, 2023

By tracking customer movement within a store, retailers can strategically place products to increase visibility and sales. For instance, high-traffic areas might be best suited for promotional displays or impulse-buy items. Visit Wiser.com today to learn more about store operations.

Store Layout 147

Store Layout Promotions Store Operations Customer Experience 147

Wiser

JULY 31, 2023

There’s often a lag between the time a planogram is created and when it’s implemented in-store. In addition, seasonal or promotional items that are not set up in time can result in lost sales and excess inventory that may need to be marked down, affecting your bottom line.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 210

Location Specialty Retailers Promotions Planning 210

Retail TouchPoints

AUGUST 9, 2023

Events and inventive marketing strategies were meticulously organized to promote the district’s vibrant atmosphere and attract more visitors. The Master Plan sought to enhance main streets such as Biscayne Blvd. and Brickell Ave.

Planning 212

Planning Promotions Outdoor Finance 212

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 257

Merchant Services Markdowns Store Operations Planning 257

Retail TouchPoints

FEBRUARY 9, 2024

This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers. Analytics also can be used to alert employees when a queue is forming or a customer appears to be in need of assistance, reducing wait times and improving the customer experience.

Loss Prevention 225

Loss Prevention Jewelry Customer Experience Management 225

Retail TouchPoints

OCTOBER 1, 2022

Now is the time for interested third parties to plan their strategy for entering the cannabis sector, according to Walsh. Cannabis retailers are managing the impacts of inflation, just like everyone else, including reduced customer visits and greater interest in promotions. What are the challenges? Is it worth it?’”.

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company, and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

JULY 21, 2023

Louis Schnucks stores this fall, with a broader rollout planned for later this year. In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart. The supermarket retailer will roll out the smart carts at select St.

Checkout 194

Checkout Promotions Supermarket Accounting 194

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer Experience 239

Customer Experience Shipping Location Promotions 239

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. One of the promises of digital displays is personalization. “One

Management 215

Management Promotions Checkout Consumer 215

Retail TouchPoints

MAY 10, 2023

In January 2022 , Mattress Firm filed for an IPO, but cited market volatility when it put those plans to bed one year later , clearing the path for an acquisition. Following to close of the acquisition by Tempur Sealy, Mattress Firm will continue to operate as a separate business unit within the company.

Promotions 234

Promotions Marketing Planning Store Operations 234

Retail TouchPoints

APRIL 6, 2022

Analyzing marketing initiatives such as onsite events can help to identify opportunities for events and promotions that result in increased shopper traffic and community draw. Additionally, the ROI on marketing initiatives can help owners/operators plan and promote new store openings for maximum impact and participation.

Shopping 256

Shopping Promotions Kiosk Location 256

Retail TouchPoints

MARCH 24, 2023

Instead, when customers check into virtual queue software, they receive an estimated wait time and a time they should plan to arrive at the outlet. While they go about their day going to the bank or meeting a friend for lunch, real-time updates keep customers informed.

Management 255

Management Customer Experience Location Accounting 255

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Retail TouchPoints

JANUARY 27, 2023

This diverse group of influential men from the worlds of sports, entertainment, business and activism will promote the digital luxury platform’s marketing campaigns and product launches, create custom content for Saks’ digital channels, and attend and host both virtual and in-person events.

Fashion 269

Fashion Promotions Shopping Marketing 269

Retail TouchPoints

AUGUST 28, 2023

Store associates will influence $714 billion in global online sales, [ 60% of the $1.19 trillion total], encompassing demand that’s generated by the associate or an order fulfilled by them,” said Garf. 17% of holiday gift sales this season will be resale,” said Garf.

Returns 203

Returns Fulfillment Shipping Checkout 203

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment.

Payment Services 195

Payment Services Accessories Point of Sale Store Operations 195

Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. Expect the Unexpected.

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

JANUARY 25, 2023

Most customers prefer to see a product in person before they make a buying decision, especially if the product is expensive, technical, or has multiple options. Forrester and Shopify found that more than half (54.5%) of holiday 2022 shoppers planned to visit brick-and-mortar stores for this reason.

Store Layout 211

Store Layout Sporting Goods Consumer Location 211

V Count

MARCH 25, 2021

Store Operations & Staffing Analyzing traffic data enables the store operations team to optimize staffing according to peak and slow hours to create optimal customer experiences and increase conversions and sales. Merchandise Planning Planning retail merchandising can make or break a brand.

ATV 52

ATV Store Layout Store Operations Shopping 52

CJ Retail Solutions

JULY 7, 2023

In the fast-paced world of retail, maintaining optimal store operations is crucial for success. From enhancing customer experiences to ensuring the longevity of equipment and facilities, retail maintenance plays a vital role in keeping businesses running smoothly.

Customer Experience 52

Customer Experience Inventory Management Boutique Management 52

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact?

Markdowns 245

Markdowns Retailing Pricing Promotions Fulfillment 245

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Statista reported that there were 328,208 physical stores in 2020 in the US.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Mass Relators

JANUARY 21, 2023

Their time-tested skills and cultivated expertise promoted food industry growth and gracefully elevated the industry’s profile, even when faced with the toughest economic environment in 40 years.” he leveraged the collective resources of the food industry value chain to expand company offerings and refine the customer experience.

Beauty and Health 52

Beauty and Health Grocer Merchant Services Consumer 52

Retail TouchPoints

OCTOBER 14, 2022

stores to enhance the customer experience, and the combined company expects to invest $1 billion to continue raising associate wages and comprehensive benefits after close. Kroger also plans to delve deeper into retail media networks, building on its recent expansion into connected and online TV.

Fulfillment 239

Fulfillment Promotions Planning Customer Experience 239

Retail TouchPoints

NOVEMBER 3, 2020

Retailers will need to spread out their promotions so people can buy over longer periods of time, with less traffic. Also, a lot of promotional offers in the past had been focused on a deep, deep discount on a single item or category. No one wants to be caught in a “frenzy,” they want to be at a distance from each other.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

I Vend

SEPTEMBER 16, 2022

The tools, techniques and technologies they applied to get through the crisis are just as pertinent now, as they re-focus on better customer experiences and more efficient retail store operations. Retailers who offer a personalised customer experience get 20% better results than those who do traditional marketing.

Promotions 98

Promotions Customer Experience Marketing Spend Store Operations 98

Retail TouchPoints

APRIL 6, 2023

“Generative AI functions as an enhanced cognitive engine, identifying relevant business and risk signals such as emerging customer trends, competitors’ moves, market changes or supply shortages , and suggesting appropriate adjustments in forecasts and plans in response. “By

Payment Services 208

Payment Services Supply Chain Management Supermarket Accounting 208

I Vend

SEPTEMBER 16, 2022

The tools, techniques and technologies they applied to get through the crisis are just as pertinent now, as they re-focus on better customer experiences and more efficient retail store operations. Retailers who offer a personalised customer experience get 20% better results than those who do traditional marketing.

Promotions 52

Promotions Customer Experience Marketing Spend Store Operations 52

Theatro

SEPTEMBER 1, 2021

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. If you create a clear roadmap to promotion for your associates, they will be motivated to do their best work every day. .

Store Operations 52

Store Operations Promotions Management Customer Experience 52