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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. This seamless data integration reduces costs and enhances customer service, supporting accurate, efficient order delivery.

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Elevate your e-commerce game: Essential tips for thriving in 2024

Inside Retail

This figure is projected to further escalate in the coming years, emphasising the critical need for businesses to not only adapt but also to thrive in the online sphere. 1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. Like to learn more about Shopline Australia?

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The importance of an elite B2B customer experience

Inside Retail

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

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You Can’t Spell Retail Without AI

Retail TouchPoints

From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. In physical stores, we’re seeing AI used to improve the customer experience. For shoppers, AI helps improve the customer experience.

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Understanding eCommerce Business Models: A Guide

Wiser

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers.

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Competing for a more discerning dollar

Inside Retail

Asking whether these market-wide shifts reflect your customers’ behaviour can help strike the right balance across channels to capture sales. Tools like CommBank’s DailyIQ^ platform, which analyses business transaction data, can help provide actionable insights to answer these questions. Customer at the centre.

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Retail Innovation Roundup: 9 Trends and Technologies That are Changing How Consumers Shop

Retail Times

Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. The average person spends more than 6.5 hours online daily.

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