Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. This demand for ‘contactless’ or reduced-contact experiences will continue long after the pandemic has passed.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app.

Payment Services 265

Payment Services Jewelry Outdoor Accessories 265

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. and Canada.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

APRIL 4, 2025

When a customer searching for medications on GoodRx selects Hy-Vee as their preferred pharmacy, the system will check for medication inventory, validate the prescription and enable online payment prior to picking up the medication.

Payment Services 147

Payment Services Shopping Supermarket Management 147

Retail TouchPoints

JULY 17, 2024

Continued Margin and Cost Pressure While revenues are increasing, food retailers are still experiencing inflationary pressure, attributed to strong demand, higher-than-average wage growth in the industry and ongoing labor shortages. Automating manual processes can increase productivity, reduce costs and improve the customer experience.

Payment Services 264

Payment Services Customer Experience Consumer Supermarket 264

Retail TouchPoints

JULY 17, 2023

IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. The malfunctions of these systems in retail food stores happen unexpectedly and can lead to food spoilage, energy overconsumption, and loss of revenue. Exceptional customer experience.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

NOVEMBER 11, 2021

These breakthrough technologies have the potential to reshape both consumer and business transactions. Powerful platforms and tech capabilities are helping brands, mall developers and marketplace curators bring highly differentiated physical experiences into the online world. New platforms for engagement and revenue.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 8, 2023

Another 12% will be put toward supply chain improvements designed to boost both capacity and the customer experience. The final 14% will be used in technology investments that will improve Walmex’s digital platforms, analytics capabilities and automation at both stores and distribution centers.

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Planning Payment Services Discount Store Location 285

Retail TouchPoints

NOVEMBER 15, 2023

Although slower to innovate by nature, physical retail is now beginning to change significantly thanks to new digital forms of payment, such as Google Pay or Apple Pay, and cutting-edge AV experiences made possible with interactive displays and immersive audio. This also provides immense opportunity for retailers.

Payment Services 278

Payment Services Shopping Advertising Promotions 278

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. Just to get a shot, you have to be in [all] those places.”.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

OCTOBER 16, 2024

Beyond and The Container Store are embarking on a new strategic partnership that will leverage the latter’s brick-and-mortar footprint with Beyond’s data platform, customer analytics, loyalty and payment programs.

Payment Services 264

Payment Services Returns Location Planning 264

Retail TouchPoints

MARCH 25, 2025

This was also a time when Sears and Kmart were the worlds top two retailers, and they, along with JCPenney and Montgomery Ward , all had catalogs that contribute 8% to 10% of their total revenue. What this meant was that [as far as the consumer was concerned], it was OK to be in a store and not find something that was in the catalog.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. That’s because neither revenue nor profit is a function of conversion alone. And the gains are enormous.

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Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

JUNE 29, 2023

Delivery platform Shipt has added a Hosting Hub , providing curated lists of trending products for barbecues, Fourth of July parties and other celebrations from retailers including Target and Meijer. Shipt customers can fill carts using the Hub online or on the Shipt app and then arrange for same-day delivery. “We

Planning 278

Planning Payment Services Store Operations Customer Experience 278

Retail TouchPoints

NOVEMBER 2, 2020

Cashierless solution providers want to make it easier for retailers to embrace checkout-free stores by providing with the ability to retrofit existing locations versus building from scratch. Additionally, the platform integrates with Chartwells’ existing mobile ordering app for a seamless payment experience. .

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Checkout Payment Services ATS Location 293

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

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Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

JULY 22, 2021

With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. POS systems are now at the forefront of customer engagement,” said Bond.

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Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. It’s a fast-growing market, with estimates stating it will reach $3.55

Payment Services 274

Payment Services Finance Location Consumer 274

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

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Promotions Checkout Point of Sale Supermarket 278

Retail TouchPoints

MAY 30, 2023

Bouclair has rolled out a new POS platform in its 54 stores across Canada. For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “For

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Home Furnishings Clienteling Inventory Management Fulfillment 296

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics.

Payment Services 147

Payment Services Customer Experience Checkout Management 147

Retail TouchPoints

AUGUST 18, 2020

Previous Payless enterprises were bogged down by the costs of running thousands of stores as consumers increasingly shopped online. Margolis plans to rein in costs with such strategies as negotiating leases that use a percentage of store revenue to pay a share of the rent rather than a fixed payment.

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Planning Payment Services Brand Management Location 227

Retail TouchPoints

JUNE 28, 2024

The brands also have a revenue-sharing agreement with The Den. That mindset of inclusivity and collaboration is reflected even in choices like referring to what are essentially rent payments as membership fees. Not even a year in, he said that The Den is already is operating in the black despite receiving no outside funding. “I’m

Payment Services 264

Payment Services Beauty and Health Location Promotions 264

Retail TouchPoints

SEPTEMBER 18, 2020

During the second quarter, we continued to take measures to optimize sales and monetize inventory through our e-Commerce channel as well as our reopened boutiques,” said Andrew Clarke, President and CEO of Francesca’s in a statement. “We

Boutique 147

Boutique Payment Services Jewelry Accessories 147

Retail TouchPoints

AUGUST 29, 2023

It’s also a great way to make sure our labor force is fully occupied and productive, and we’ve also launched store-to-store video connections, so if a customer goes to a store and there’s a line, they can make a purchase [from another store] and get delivery.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. This organizational transformation will be viable for decades to come as new technologies are invented.

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Payment Services Checkout Inventory Management Grocer 245

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

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Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

DECEMBER 8, 2020

The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Stocking 2,000 SKUs ranging from fresh meats to snacks, this store represents the largest deployment to date of the AiFi Autonomous Store Platform OASIS.

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Shopping Checkout Payment Services Consumer 321

Retail TouchPoints

OCTOBER 8, 2024

Indeed, the retailer has long served as a testing ground for new technologies and services, both for the club and its parent company Walmart.

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Checkout Payment Services Point of Sale Visual Merchandising 263

Retail TouchPoints

SEPTEMBER 15, 2020

On June 15, J.Jill announced that it violated the terms of “certain covenants set forth in its asset-based (ABL) credit facility and term loan credit facilities,” and it entered into two forbearance agreements to extend payment deadlines for one month, which were subsequently extended several times.

Payment Services 130

Payment Services Planning Specialty Retailers Store Operations 130

I Vend

JULY 10, 2023

But of course it also means that currently 82% of shopping still takes place in a store, and therefore whilst retailers must have a strong ecommerce presence, they can’t afford to be ignore what is still their biggest source of revenue – the brick and mortar store. The future isn’t in-store, the future isn’t ecommerce.

Payment Services 98

Payment Services Merchant Services Point of Sale Customer Experience 98

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Modernize Payments.

Payment Services 97

Payment Services Point of Sale Customer Retention Customer Experience 97

I Vend

JULY 10, 2023

But of course it also means that currently 82% of shopping still takes place in a store, and therefore whilst retailers must have a strong ecommerce presence, they can’t afford to be ignore what is still their biggest source of revenue – the brick and mortar store. The future isn’t in-store, the future isn’t ecommerce.

Payment Services 97

Payment Services Merchant Services Point of Sale Customer Experience 97