Retail TouchPoints

FEBRUARY 9, 2024

“The Style Forecast is an embodiment of the art and science to our approach , fueled by billions of data points that we gather across our experiences and through millions of our clients that we engage with,” said Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix during a recent Retail Remix interview.

Merchant Services 229

Merchant Services Fashion Consumer Visual Merchandising 229

VMS

NOVEMBER 10, 2021

And while JCPenney, a merchant prince from a bygone era, spoke passionately about customer service, the question must be asked, does customer service today transcend Penney’s golden rule? The core of his philosophy was “treat your customer as you would want to be treated.”

Merchant Services 92

Merchant Services Visual Merchandising Customer Experience ATS 92

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. customer experience). However, sometimes the success of one area (i.e.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

VMS

NOVEMBER 10, 2021

And while JCPenney, a merchant prince from a bygone era, spoke passionately about customer service, the question must be asked, does customer service today transcend Penney’s golden rule? The core of his philosophy was “treat your customer as you would want to be treated.”

Merchant Services 88

Merchant Services Visual Merchandising Customer Experience ATS 88

Retail TouchPoints

SEPTEMBER 22, 2022

In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.

Merchant Services 147

Merchant Services Customer Experience Shopping Visual Merchandising 147

VMS

NOVEMBER 28, 2021

With an incomparable line-up of compelling educational content, interactive workshops and (who could forget) the crowd-favorite Iron Merchant Challenge, IRDC 2021 reaffirmed the importance of collaboration to our industry. Roeller explained that “brands can atrophy – it all comes down to the service you provide.”. Ralf Kircher.

Merchant Services 52

Merchant Services Sporting Goods Visual Merchandising Customer Experience 52

Retail Adventures

AUGUST 8, 2023

Rate the customer experience. Do customers linger to browse or get in and out quickly? Stop in each important area of the sales floor and watch shoppers, trying to see the merchandising and customer service through their eyes. Don’t forget to visit service areas, classrooms, and rest rooms, too.

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52