Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. customer experience). Are consumers returning products less often?

Loss Prevention 265

Loss Prevention Visual Merchandising Sporting Goods Store Operations 265

VMS

DECEMBER 1, 2022

These innovations were the sparks that led to the inception of the visual merchandising and store design industries. And while these megastores were in their seminal stages, nobody quite knew what to do with them and the unending mountain of merchandise sitting under their roofs. The term “customer friendly” did not apply.

Merchant Services 104

Merchant Services Visual Merchandising Advertising Fashion 104

Retail Adventures

AUGUST 8, 2023

Try our “How Did It Feel” exercise : Assign various associates the task of visiting the competition, posing as typical customers, going through all of the steps outlined in this article. When the associates return, have them to document their visits, breaking down everything they experienced in each area of the store.

Shopping 52

Shopping Merchant Services Visual Merchandising Markdowns 52

Inside Retail

JANUARY 11, 2022

IR: What are your expectations around when the supply chain will return to normal? Our view and the view of our merchants is that 2023 is probably when we will see it stabilise. Otherwise, there’s a better return for us to invest in digital. He’s just hired a very sophisticated visual merchandising director.

Apparel 130

Apparel Returns Accounting Management 130