Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. RTP: How would that apply in a retail setting?

Outdoor 255

Outdoor Fulfillment Shopping Marketing 255

Inside Retail

AUGUST 1, 2022

Shoppers and visitors are returning to the Adelaide CBD, with spending up, dwell time increasing, and major brands investing in Rundle Mall, Australia’s retail precinct of the year. Fashion, street and sportswear retailer Glue Store chose Rundle Mall as the location for its first South Australian store.

Fashion 130

Fashion Outdoor Shopping Location 130

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

A1 Retail

APRIL 26, 2021

These results reflect Springfields perfect post-Covid mix of outdoor retail, 25 acres of stunning nationally important gardens, extensive leisure and eateries. Our unique mix of outdoor retail and leisure is exactly what everyone wants. Our teams have worked tirelessly to ensure a perfect customer experience.

Outdoor 75

Outdoor Returns Customer Experience Management 75

Retail TouchPoints

JULY 11, 2023

From the network to the applications, data analytics aids in real-time operational decisions, better understanding of user behavior and engagement and seamless business application delivery for an optimized customer experience. However, most retailers aren’t ready for prime time when it comes to adopting these tools.

Payment Services 171

Payment Services Inventory Management Consumer Returns 171

Inside Retail

SEPTEMBER 28, 2022

According to her, life is returning to what it was like pre-pandemic, with more families getting outdoors, schools back on regular timetables and play time becoming a priority once again. Normalcy is returning. Adelene Teo, general manager of Toys ‘R’ Us Singapore. with great interest. Stay tuned,” Teo said.

Outdoor 130

Outdoor Returns Checkout Planning 130

Retail TouchPoints

JUNE 24, 2021

Traditional retail obviously doesn’t have the natural draw of theme parks, but the underlying principle of focusing on the guest experience first and foremost can be key to turning a location into a destination and driving more foot traffic. This is not a new concept, but one that is more important now than ever before.

Returns 150

Returns Location Outdoor Accounting 150

Retail TouchPoints

JULY 27, 2021

Despite this good news, many executives at shopping malls and “destination centers” wonder just how much of this returning traffic will find its way to their venues. Leading developers know that they need to do more than simply make consumers feel safe.

Beauty and Health 278

Beauty and Health Shopping Consumer Home Furnishings 278

Hyken

NOVEMBER 2, 2023

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. Let’s find out more about the most impressive ones.

Customer Experience 47

Customer Experience Outdoor Point of Sale Marketing 47

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. It was critical that wait times were reduced for customers and associates alike.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Small Biz Trends

JULY 8, 2021

The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. 62% of customers buy more than what initially intended during in-store shopping.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Shopper Motion

OCTOBER 28, 2022

Outdoor: Billboards, Transit. However, the best time for retailers and brands to promote their products is when prospective customers are in that “ready-to-buy” mode, and when it comes to offline, this will happen in the store. Glorifiers (designed by brands to offer a highly visual experience). Publicity: PR, News. Conclusion.

Advertising 52

Advertising Shopping Promotions Marketing 52

Retail TouchPoints

DECEMBER 19, 2022

Malls and outdoor spaces both offer advantages to physical retailers, and making the most of these opportunities is a matter of understanding why and how shoppers are visiting each area, according to Placer.ai’s Retail Corridors and Indoor Malls: A Holiday Head-to-Head report.

Outdoor 264

Outdoor Returns Location Customer Experience 264

Inside Retail

JUNE 30, 2021

We look forward to footfall in the malls returning to pre-pandemic levels, and are excited to welcome shoppers to Pavilion Bukit Jalil, which opens at the end of the year. IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? With a net lettable area of 1.8

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

365 Retail

OCTOBER 12, 2023

The Retailer’s Blame Game Retailers might be tempted to blame shrinkage, credit card delinquencies, and other factors outside of their control for lower returns. In the end, such technology works to the benefit of the employee as well as the customer, not to mention the team and store. Imagine an employee at an outdoor store, Tina.

Shrinkage 113

Shrinkage Clienteling Outdoor Consumer 113

V Count

MARCH 20, 2024

This wealth of data is a goldmine for strategic decision-making, providing businesses with key insights that can drive growth and improve customer experiences. Essentially, the use of people counting technology is crucial if you operate any physical location, which can range from an outdoor venue to a building.

Store Layout 52

Store Layout Customer Experience Shopping Outdoor 52

V Count

MARCH 20, 2024

This wealth of data is a goldmine for strategic decision-making, providing businesses with key insights that can drive growth and improve customer experiences. Essentially, the use of people counting technology is crucial if you operate any physical location, which can range from an outdoor venue to a building.

Store Layout 52

Store Layout Customer Experience Shopping Outdoor 52