Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. They can use code from the vendor to do all the operational, ‘under the covers’ heavy lifting, but the retailer can customize the user interface based on whether the device is a traditional fixed POS or a kiosk.”

Point of Sale

Retail TouchPoints

MAY 30, 2024

Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Checkout

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Businesses can choose from a range of screens, from large format touchscreens and interactive digital signage to a variety of kiosk and terminal form factors.

Merchant Services

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For customers, it provides the checkout options they’ve come to expect from other retail environments.

Checkout

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. This includes retail stores.

Consumer

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. Now, Owens said the company also plans to begin testing a 100% self-checkout store format across 200 locations this year.

Checkout

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face.

Payment Services

Retail TouchPoints

FEBRUARY 22, 2021

This and other applications of digital technology being used in-person can fill in gaps and elevate the entire customer experience. With COVID-19 disrupting the entire customer experience, both digitally and physically, brands have an opportunity to break conventions and norms and to elevate both experiences seamlessly.

Kiosk

Retail TouchPoints

JUNE 24, 2020

The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX). They are seeing it as something functional as opposed to experiential, missing opportunity and causing negative customer experiences.

Kiosk

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Shopping

Retail TouchPoints

AUGUST 21, 2024

To begin, the layout of the store must adhere to a new set of guidelines, ensuring that the spaces between fixtures, the area in front of the point of sale and the changing rooms are more compact and optimized for solo shoppers. Finally, the balanced integration of nature can create a serene atmosphere in retail interiors.

Shopping

Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. While we haven’t yet seen live mapping and these types of high traffic updates implemented, it would be a big plus that could be accomplished with heat mapping and by analyzing shopper movements.

Outdoor

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout

Retail TouchPoints

FEBRUARY 6, 2023

The customer gets everything they want in a single, seamless transaction, and the retailer handles the rest (with the help of a range of technologies, of course). Stores as multi-purpose hubs — Transitioning from legacy to next-generation point-of-sale systems was a tech priority for 79% of the retail executives surveyed.

Planning

Retail TouchPoints

NOVEMBER 3, 2021

This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek.

Payment Services

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. Tractor Supply Co.

Sporting Goods

Retail TouchPoints

DECEMBER 13, 2022

Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Marketers can further leverage point-of-purchase inventory to run ads on DOOH screens in key locations right before a purchase is being made.

Telecommunications

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart Carts: A Way for Retailers to ‘Dip Their Toes in’ Smart carts essentially take the self-checkout kiosk and put it on wheels, allowing shoppers to ring up items as they put them in the cart.

Checkout

Retail TouchPoints

JUNE 3, 2020

This technology has been an important part of the reopening process for retailers like Starbucks , but even non-food companies can benefit from its potential, according to Warner: Voice authentication can be used to secure pickup lockers , enabling truly contactless purchases; Voice-enabled kiosks can serve as an easy way for shoppers to look up items (..)

Payment Services

Retail TouchPoints

DECEMBER 21, 2023

In-store kiosk? A sales clerk’s tablet? There’s no limit to the extent that retailers can tailor their checkout experiences. What they’re buying : One or 10 items? High or low price? Where they’re coming from : Email? Social media? Search engine? What device they’re on : Mobile?

Checkout

Star Miconics

SEPTEMBER 18, 2024

In the latest episode of the Rising Stars Podcast, “Kiosk Solutions and Future-Proofing Technology with Frank Olea,” host Kate Orara takes listeners into the world of self-service kiosks. Tune in to discover how to maximize the potential of your kiosk solutions and prepare for the future of this fast-growing technology.

Kiosk

Retail Customer Experience

JANUARY 30, 2024

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and digital menu boards.

Kiosk

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR?

Consumer

A1 Retail

FEBRUARY 24, 2023

Consumers opting in will collect points for every pack of sushi purchased, whether that’s through click & collect at sushidaily.com , via third party Deliveroo, or in-store, resulting in free products when points build up. We’re always looking for ways to utilise technology and develop our customer experience.

Kiosk

Retail TouchPoints

MAY 31, 2021

Retailers can also review historical footage to decide where they should position staff, signage or kiosks offering free face masks. Combined with point of sale systems and sales data, this can lead to improved merchandising, in-store displays and increased sales. Customer Demographics. Contact Tracing.

Store Layout

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Checkout

Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials.

Payment Services

Wiser

DECEMBER 10, 2019

For example, well-trained staff can upsell and cross-sell at the point of sale more effectively. There are pros and cons to both, but the snake can be a helpful option from a customer experience perspective. More omnichannel options include buying in-store but scheduling home delivery and mobile point-of-sale systems.

Checkout

Star Miconics

MARCH 31, 2022

As an industry-leading provider of high-quality, dependable printing hardware, Star Micronics has designated a portfolio of printing, customer engagement, and health and safety solutions for any healthcare establishment. Self-Service Kiosk Printers. Have a look at what Star has to offer: Antimicrobial Handheld Scanners*.

Kiosk

Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally. IR: Can you tell us what is involved in the partnership with Conexus Studio?

Payment Services

I Vend

JULY 15, 2022

Gartner tells us that ‘ 81% of marketers view customer satisfaction as the main competition area in their industry ’ and PWC backs this up with findings that ‘ 59% of customers will leave a company after several bad experiences, and 17% after one bad customer experience.’.

Payment Services

Retail TouchPoints

SEPTEMBER 8, 2020

Software deployed on mobile or touchscreen devices is being adopted by retailers for everything from point-of-sale and clienteling solutions to endless aisle kiosks. When planning the deployment of these applications, you might be tempted to explore the bring-your-own-device (BYOD) model.

Clienteling

Star Miconics

FEBRUARY 13, 2023

As the retail industry continues to evolve and change, point-of-sale (POS) hardware and technology have become increasingly crucial for businesses to maintain a competitive edge. POS systems help companies streamline their operations, manage inventory, and process transactions, all while providing a seamless customer experience.

Accessories