Remove Customer Experience Remove Inventory Management Remove Point of Sale Remove Shopping
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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2%

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How Edge Computing Enables the Retail Store of the Future

Retail TouchPoints

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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IoT in Retail: Top 5 Use Cases and Real-Life Examples

Retail TouchPoints

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Inventory management.

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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience. Retailers need to be able to spot recurring issues, for example with product descriptions at the point of sale, or if there is a pattern of defects.

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Returns Management is essential for a positive customer experience

I Vend

Check out our flexible POS, loyalty program and inventory visibility systems. Learn more After the crazy busyness of the holiday shopping season comes…the crazy busyness of the returns season. That’s a quarter of all returns squeezed into around 10% of the shopping year. . But managing refunds can be costly and time-consuming.

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What is Artificial Intelligence, and How Does it Impact Your Point-of-Sale?

Star Miconics

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. Leverage smart insights to discover shopping patterns and preferences, which you can turn into successful sales strategies.