Retail Dive

JUNE 27, 2025

This follows the company’s venture into home furnishings, which started in 2021 with bed frames. At the time, founder Ariel Kaye said "we see Parachute stores as an integral part of the overall customer experience as well as the long-term success of the brand." "When the product is right, the brand speaks for itself.”

Payment Services

Storis

JUNE 4, 2025

But under the surface, disconnected systems quietly chip away at your margins, customer experience, and operational efficiency. Customer Experience Suffers Too Operational inefficiencies are one thing. Customer experience failures are another—and often more costly. Your POS works. Your warehouse ships.

Home Furnishings

Storis

APRIL 14, 2025

STORIS Academy – Specialized Training for the Home Furnishings Industry At STORIS, our Learning Management System (LMS) is uniquely tailored for furniture and appliance retailers. Increased Team Productivity: Engaging, targeted courses result in better skill retention and direct boosts in overall productivity.

Management

Retail TouchPoints

MARCH 19, 2025

The store also will feature a home planning hub offering complimentary one-on-one design consultations with Ikea home furnishings experts and a selection of 3,500 affordable home furnishings accessories and small furniture. Customers can have larger pieces delivered to their homes or to a network of pickup points.

Home Furnishings

Retail TouchPoints

FEBRUARY 21, 2025

Government policies significantly impact supply chain dynamics evolving trade regulations, stricter environmental standards, updated labor laws and increasing technological investments reshape how home furnishings products are designed, manufactured and delivered.

Home Furnishings

Retail TouchPoints

MAY 30, 2023

For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As

Home Furnishings

Retail TouchPoints

DECEMBER 16, 2022

decline, furniture and home furnishings stores reported a 2.6% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI).

Returns

Retail TouchPoints

JUNE 29, 2023

Shoppers will have access to Overstock’s assortment of home furnishings as well as the kitchen, bedding and bath-related products that defined Bed Bath & Beyond’s offerings for three decades. Bed Bath & Beyond is an iconic consumer brand, well-known in the home retail marketplace. in the coming weeks. “Bed

Home Furnishings

Retail TouchPoints

OCTOBER 27, 2021

The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers. Shoppers will be able to book appointments with design specialists to help with both planning and ordering home furnishings.

Planning

Retail TouchPoints

JULY 2, 2024

The investment is part of Ingka Group’s ongoing strategy to adapt to urban growth and changing consumer shopping preferences with the introduction of new retail formats in city centers and innovations in the digital customer experience. “ This next phase of our investment and expansion in the U.S. in a statement. .

Planning

Retail TouchPoints

DECEMBER 9, 2020

Turning the page with our beloved catalog is in fact a natural process since media consumption and customer behaviors have changed. In order to reach and interact with the many people, we will keep inspiring with our home furnishing solutions in new ways.”.

Home Furnishings

Retail TouchPoints

MARCH 17, 2022

For brands and retailers, that translates to taking the time to explain the process for home improvement projects and providing content that dives into the details on major home furnishings purchases. Be prepared to show off your offerings through elevated customer experiences.

Home Furnishings

Retail TouchPoints

APRIL 11, 2023

The Ikea designer and customer will then communicate through three virtual, one-on-one sessions, via the Ikea website and videoconferencing, to develop an inspirational mood board, floor plan, elevations, detailed 3D renderings, lighting plan, curated product list, home furnishing tips and material suggestions.

Consumer

Retail TouchPoints

SEPTEMBER 16, 2022

The concept uses AR, AI and machine learning to help customers outline updates and improvements to existing furniture from the company by redesigning products using new IKEA parts. . “At in a statement. “By

Home Furnishings

Retail TouchPoints

APRIL 15, 2021

YoY; Furniture and home furnishings stores: Up 5.9% For instance, clothing and accessory store sales were up 18.3% month-over-month seasonally adjusted, and up 104.6% unadjusted YoY. Results in other categories included: Sporting goods stores: Up 23.5% month-over-month, up 78.2% month-over-month, up 49.6% month-over-month, up 32.4%

Home Furnishings

Inside Retail

AUGUST 15, 2021

Retailers confronted with a substantial number of online returns need to approach the problem not from a cost and logistics perspective, but from the vantage point of an end-to-end customer experience. This personalised experience builds trust and confidence not only in the purchase but in the retailer, who delivered it.

Returns

Retail TouchPoints

SEPTEMBER 17, 2020

unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1% Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9% month-over-month seasonally adjusted but down 23.5%. month-over-month seasonally adjusted and up 0.4%

Home Furnishings

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. Retail is positioned for a transformative reinvention of the guest experience.

Home Furnishings

Retail TouchPoints

JANUARY 24, 2023

[But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

Home Furnishings

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges.

Home Furnishings

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

Home Furnishings

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

Home Furnishings

Inside Retail

AUGUST 12, 2024

Ikea Australia CEO and chief sustainability officer, Mirja Viinanen, (pictured above with Australia Post CEO and MD Paul Graham) said that while the brand is famous for its flatpack furniture, many of its customers do not always realise that much of the Ikea home furnishing range is available to them in a parcel via the post.

Home Furnishings

Storis

AUGUST 31, 2020

The most common challenge vocalized by home furnishings retailers in 2019 was how to increase store traffic. Retailers are finding that customers venturing to their stores are qualified buyers in the late stages of their research, ready to make a purchase; just like I was.

Home Furnishings

Retail TouchPoints

FEBRUARY 17, 2021

Electronics and appliances as well as furniture and home furnishing stores both marked double-digit increases over the previous month. Every major category saw spending increases, including the food and drink establishments hit hard by the pandemic. These saw a 6.9%

Home Furnishings

Retail TouchPoints

JULY 2, 2020

people in operations, customer service and its live chat recommendations teams to keep up. Resident Leverages Data To Deliver Customers To Retailers. Each one of the companies represented on the panel exhibits “a relentless focus on the customer experience,” she said. “It’s The company hired more than 500.

Home Furnishings

Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom.

Drop-Shipping

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

Home Furnishings

Retail TouchPoints

MARCH 15, 2021

If you’re looking at things like home furnishings and beauty, they’re in a much better place than fashion, footwear, etc. I think there’s definitely something there, it’s just going to take some time for the other verticals time to catch up.”.

Home Furnishings

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience

VMS

DECEMBER 8, 2022

The store’s interiors are inspired by the industrial architecture of Marimekko’s textile printing factory in Helsinki, with traditional retail display fixtures replaced by “carefully selected design gems from different decades and distinct material choices,” the fashion and home furnishings retailer said in a release.

Home Furnishings

Retail TouchPoints

OCTOBER 1, 2024

This allows guests to experience products from Samsung as well as lighting from Philips Hue and Nanoleaf , roller shades by Eve , Aqara curtain drivers and other smart home devices from Kasa firsthand.

Home Furnishings

Retail Gazette

OCTOBER 7, 2024

Unibail-Rodamco-Westfield UK leasing director Kate Orwin added: “Continuing our commitment to creating best-in-class destinations and exceptional customer experiences, we are delighted to welcome Dunelm to Westfield London. The home furnishings retailer reported sales were up 4.5% during the 26 weeks to 30 December.

Home Furnishings

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

Home Furnishings

Inside Retail

MARCH 5, 2024

MV: The customer experience is the absolute priority and remains at the forefront of our transformation. Each week, we receive more than 10,000 customer reviews through different channels, which informs the actions we take as a business. IR : What are some of the retail fundamentals that you think are worth remembering?

Planning

Retail TouchPoints

DECEMBER 9, 2020

Additionally, through the adoption of 3D printing technology using agricultural waste from corn husks, sugar cane and sugar beet as materials, the company minimizes carbon emissions and toxic byproducts while creating an upcycled collection of sustainable home furnishings.

Home Furnishings

Retail TouchPoints

OCTOBER 5, 2022

Home furnishings and accessories brand Sundays launched a Los Angeles pop-up experience Sept. It’s almost like an art museum. You just sit there and you look at the beautiful colors on the wall. But we chose a willow tree because it bends but it doesn’t break.”.

Home Furnishings