Retail Customer Experience

JUNE 27, 2023

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

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Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store.

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Retail TouchPoints

MAY 3, 2023

million new customers the grocer attracted that year. While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S. in a statement. .

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Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country. .

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Retail TouchPoints

SEPTEMBER 29, 2020

Last Mile Autonomous Delivery ( LMAD ) , a startup launched by EIT Digital , has developed a software platform to operate multiple types of autonomous delivery robots (ADRs). Following a test in Paris last year, LMAD recently successfully operated it in Finland.

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Retail TouchPoints

MARCH 7, 2024

Discount grocer Aldi will invest more than $9 billion over the next five years on its national expansion plan, which includes adding 800 stores to its U.S. fleet by the end of 2028. Aldi’s growth plans include beefing up its presence in the Northeast and Midwest, with plans to add nearly 330 stores across both regions by 2028.

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Retail TouchPoints

FEBRUARY 24, 2023

It’s clear how important customer experience, visibility and multiple fulfillment options are to Coles, and we are determined to transform their vision into reality,” said Guy Bloch, CEO of Bringg in a statement. “We

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Retail Wire

APRIL 10, 2023

The grocer is looking to improve the customer experience in its stores. Whole Foods Market is looking into opening its commercial kitchens to supply prepared food bars to the chain’s stores. Whole Foods closed three commercial kitchens in 2017, before being acquired by Amazon.com, in a cost-cutting move.

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Retail TouchPoints

JUNE 3, 2022

PowerReviews is providing the technology and services to support the reviews, including the ability for the brands to syndicate their user-generated content to related product pages on Albertsons’ sites to help ensure a consistent shopping experience. in a statement.

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Retail TouchPoints

FEBRUARY 13, 2024

We believe the way to be America’s best grocer is to provide great value by consistently lowering prices and offering more choices,” said Rodney McMullen, Chairman and CEO of Kroger in a statement. In January 2024 the companies delayed the merger timeline to August 2024. “We

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Wiser

MAY 14, 2018

But, while grocery isn’t going anywhere, which grocers shoppers choose to spend their money with is shifting and it’s time to take notice. . Some in the industry are calling it a “leap-frog year,” where those that can’t compete will be “hopped over” and surpassed as today’s savvy grocers double down on their efforts. .

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Retail Focus

AUGUST 22, 2023

Paul Boyle, CEO of Retail Insight, commented: “Regardless of the causes – of which there are many and, rather unjustly, a great number of which remain outside of a retailer’s direct control – poor product availability doesn’t just impact customer experience at the shelf edge.

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Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Mass Relators

JANUARY 31, 2022

The challenges for most other retailers are significant, but a number of midsize grocers gained momentum by understanding their customers better and differentiating their offering accordingly. Second quartile grocers have opportunities to also rise rapidly in the rankings by reinventing their relationships with their customers.

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Retail Customer Experience

SEPTEMBER 14, 2023

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

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Retail TouchPoints

OCTOBER 5, 2023

But other grocers and retailers are not Target. They come to the table with different stores, brand identities and customers. Putting Strategy First The best retailers think carefully about how the attributes of their store brands fit into their overall go-to-market strategies and the needs of the customers.

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Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences.

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Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash.

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Retail Gazette

JULY 9, 2023

M&S chairman Archie Norman told shareholders that he was “not happy” with Ocado Retail performance last week and said there was “work to do” with the joint venture it runs with the online grocer. Part of the turnaround includes improving the customer experience, introducing cost-cutting measures and improving product availability.

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Retail TouchPoints

MAY 5, 2023

The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers. We’re seeing so much growth in the retail media space, as these networks provide a huge opportunity for retailers to open new revenue streams, enhance the customer experience and increase loyalty.”

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Medallion Retail

FEBRUARY 22, 2021

The post March Madness Shopping: Bringing Fun and Exploration to the Customer Experience appeared first on Medallion Retail. As we come up on the NCAA’s March Madness schedule, we should take a minute to remember how the college basketball tourneys played out in March 2020.

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Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. The ordering in grocery is the secret sauce of leading digital grocers. Why is Ecommerce Profitability So Elusive? “The

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Retail Wire

JULY 27, 2021

Sobeys has expanded its partnership with Infarm, a vertical farming company, to build four new facilities to grow produce for more than 1,000 of the Canadian grocer’s stores.

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Retail TouchPoints

MARCH 6, 2023

through a growing roster of consumer products partnerships with national and regional grocers. Claire’s will add two additional partners this spring, but did not identify the grocers. .” 2 New Grocery Partners and 230 More Locations to be Added in Next 3 Months Claire’s also is expanding its offerings to Gen Zalpha in the U.S.

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Retail TouchPoints

DECEMBER 25, 2020

Many grocers tend to think too big-picture when it comes to finding solutions for increasing labor costs. In reality, some of the easiest ways to decrease labor costs offer tangible, efficient and adaptable solutions that grocers can implement almost immediately.

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Retail TouchPoints

NOVEMBER 3, 2023

For years, grocers have been in the spotlight for their food waste and plastic bags. Recent studies show that 71% of grocers are now prioritizing sustainability, with 83% of grocery leaders specifically targeting waste reduction. Now it’s retailers’ turn to act.

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Mass Relators

NOVEMBER 15, 2021

To compete with the growth of internet retailers, brick-and-mortar grocers should embrace omnichannel retailing. The post Pandemic presents new differentiation prospects for grocers appeared first on MMR: Mass Market Retailers. Whereas most retailers increased their prices, club stores differentiated themselves by keeping them low.

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Retail TouchPoints

FEBRUARY 7, 2022

Chinese online fresh grocer Missfresh has launched special express delivery service and smart vending machines to help feed volunteers, logistics and support staff and security personnel at the 2022 Beijing Winter Olympics.

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Retail TouchPoints

NOVEMBER 30, 2022

As America’s grocer, we take seriously our responsibility to provide customers with fresh, affordable food, a commitment which is essential today considering the ways in which inflation is impacting our customers’ lives,” said McMullen in his testimony. Kroger is currently ranked fourth in total revenue among U.S.

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Retail TouchPoints

DECEMBER 14, 2022

Kroger reached more than $10 billion in ecommerce sales in 2021, and the grocer aims to double both its digital sales and profitability rate by the end of 2023, according to CEO Rodney McMullen. Then, in 2018, the retailer launched its own internal delivery service featuring nearly 55,000 items.

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Retail TouchPoints

AUGUST 6, 2020

Xu added that the expansion into grocery deliveries was on its roadmap before the pandemic, but that stay-at-home orders that drove unprecedented adoption of home delivery from restaurants and grocers accelerated those plans.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Robots are being used in stores to do everything from cleaning floors and stocking shelves to providing customer service.

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Mass Relators

FEBRUARY 26, 2024

“We believe the way to be America’s best grocer is to provide great value by consistently lowering prices and offering more choices. million in capital per Harris Teeter and Roundy’s store, respectively, to enhance the customer experience in the three years following each merger. million and $2.4

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Retail Focus

NOVEMBER 29, 2022

And this responsiveness and agility is now essential for grocers seeking to gain competitive advantage on their offer, rather than simply outdoing each other on price, thus avoiding a race to the bottom,” he concluded.

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Retail TouchPoints

AUGUST 14, 2023

Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. Companies must excel and stay ahead of the curve in today’s technologically competitive environment.

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Retail TouchPoints

JUNE 29, 2020

The retailer has tapped Local Express , an e-Commerce platform for independent grocers, as its white-label technology provider. Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S.

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