Remove Customer Experience Remove Fulfillment Remove Specialty Retailers
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Store Closures are Forcing Retailers to Thrive or Die: Here’s How Brands can Adapt

Retail TouchPoints

Customers are now searching for convenience above anything else. retail sales growth. At the same time, specialty retailers like Party City and Joann faced challenges. How can retailers survive the current shift and optimize their physical stores to better connect with customers?

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PacSun Expands Unified Commerce Strategy with New POS

Retail TouchPoints

The specialty retailer for Gen Z has selected Manhattan Active Point of Sale to enhance its omnichannel sales strategy and deliver seamless shopping experiences across all channels. The retailer already uses Manhattan Active Omni Order Management, including store inventory and fulfillment capabilities. ” .

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HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

Retail TouchPoints

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Forget omnichannel, it’s all about unified commerce

Inside Retail

This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently. Customers can access products from any channel, enjoying a seamless shopping experience. The retailer’s conversion improved by 2 per cent due to better product descriptions created by GenAI.

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How Boisson Benefits From — and Fuels — Non-Alcoholic Beverage Category Growth

Retail TouchPoints

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. They’re supposed to be small and intimate,” Bodkins added.

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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. He is a well-respected thought leader with more than 32 years of experience in the retail and consumer products industries.

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How to Launch a Marketplace to be the Disruptor, not the Disrupted

Retail TouchPoints

Retailers large and small have transformed their businesses with the marketplace business model and technology. Walmart, Target, Home Depot and most big box retailers run their own successful marketplaces. This unique combination is used to deliver an all-encompassing customer experience.