Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again. What Can You Do?

Shipping 280

Shipping Merchant Services Fulfillment Checkout 280

Inside Retail

APRIL 26, 2024

Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business. You can increase customer retention by creating loyalty programs, improving the customer experience, offering personalised services or promotions, or simply focusing on improving product range or quality.

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Customer Retention Fulfillment Social Commerce Supply Chain Management 278

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 291

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Shopping 217

Shopping Shipping Accessories Apparel 217

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 148

Checkout Shipping Fulfillment Customer Experience 148

Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

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Shipping Merchant Services Payment Services Point of Sale 233

Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. They also need to adopt business strategies that meet the current expectation of an online customer to improve the customer’s experience.

Shipping 52

Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

SEPTEMBER 12, 2022

all of whom are retail and design veterans with 20+ years of furniture industry experience. But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising.

Shopping 249

Shopping Customer Experience Shipping Consumer 249

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? As stores were closer to consumers in the “last mile,” orders shipped from stores were able to arrive much more quickly and cost effectively.

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Store Operations Shipping Fulfillment Store Layout 256

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

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Fulfillment Markdowns Store Operations Customer Experience 258

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Fulfillment Returns Shipping Promotions 275

Retail TouchPoints

JULY 27, 2022

Spoiled for choice, customers are so used to consuming content and making purchases across different channels that legacy retailers are struggling to define agile and modern digital strategies to bring added value and build brand loyalty. Provide smooth and efficient customer experiences. Offer multiple fulfillment options.

Payment Services 241

Payment Services Grocer Fulfillment Shipping 241

Inside Retail

MARCH 5, 2024

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.

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Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. And although omnichannel fulfillment is growing in importance, they still want to drive offline sales and bring people into the store, while also minimizing the impact of shipping costs on their bottom line.

Merchant Services 208

Merchant Services Shipping Fulfillment Markdowns 208

365 Retail

APRIL 15, 2024

It means that there is a shift towards smarter and sophisticated logistics – both of which are crucial components in online shopping. Understanding Smart Logistics: Beyond Traditional Shipping Starting with a question likely on most people’s minds: what is smart logistics? So, ready to learn more?

Shopping 97

Shopping Fulfillment Shipping Customer Experience 97

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. Click & Drop is Royal Mail’s primary shipping solution. It gives them the confidence to order again, and everyone benefits from that growth.

Merchant Services 105

Merchant Services Drop-Shipping Shopping Shipping 105

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 294

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

Shopping 313

Shopping Finance Promotions Consumer 313

Retail TouchPoints

NOVEMBER 21, 2023

There is no return authorization process; customers notify Seel they would like to make a return, wait for a confirmation email with the shipping label, and pack and ship their item for a full refund. The partnership aims to enhance the customer experience on GoodwillFinds.com, which launched in October 2022.

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Returns Shipping Customer Experience Shopping 247

Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Retailers may not only find cheaper shipping, but also lower-priced goods. .

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Shipping Returns Fulfillment Consumer 91

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. Cardmembers in select markets will have access to free two-day shipping.

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Shipping Department Stores Fulfillment Shopping 199

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Returns Fulfillment Shipping Checkout 219

Retail TouchPoints

NOVEMBER 4, 2022

It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Getting last-mile delivery right is important for companies in a world quickly becoming consumed with online shopping. The delivery experience has become an extension of a retailer’s brand.

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Shipping Fulfillment Consumer Shopping 263

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 253

Inventory Management Management Fulfillment Supply Chain Management 253

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings.

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Drop-Shipping Shipping Fulfillment Management 213

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 264

Discount Store Shopping ATS Payment Services 264

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. The pandemic has radically accelerated an existing shift from in-person shopping to ecommerce. Acknowledge Order Inquiry Urgency.

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Shipping Fulfillment Returns Sporting Goods 285

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 77

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website.

Payment Services 263

Payment Services Drop-Shipping Fulfillment Shipping 263

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

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Fulfillment Shipping Returns Promotions 238

Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. Fulfillment and Returns.

Wholesale 276

Wholesale Payment Services Fulfillment Returns 276

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

Merchant Services 210

Merchant Services Drop-Shipping Shipping Payment Services 210

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. Offer rapid turnaround for on-premise orders.

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Location Payment Services Checkout Customer Experience 244

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 273

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders.

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Drop-Shipping Returns Fulfillment Shipping 130