Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Fulfillment Returns Shipping Promotions 294

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 271

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Third-party logistic experts possess the infrastructure, expertise, and technology required to handle outsourcing order fulfillment with precision.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 278

Wholesale Payment Services Fulfillment Returns 278

Inside Retail

NOVEMBER 6, 2023

Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience. More importantly still, is that those same tools let staff provide a great order management process to the customers.

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Shipping Fulfillment Inventory Management Customer Experience 130

Retail TouchPoints

NOVEMBER 18, 2021

The key is investing in real-time inventory. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

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Supply Chain Management Fulfillment Shipping Inventory Management 255

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. So why do customers delay returns? Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities.

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Returns Drop-Shipping Customer Experience Customer Retention 275

Inside Retail

MARCH 7, 2024

Consistency in branding, customer experience, and product offering ensures a cohesive and positive experience for our customer across all locations,” Santic said. It plans to expand click-and-collect to drive foot traffic in-store, whilst maintaining online shopping convenience, and reward customer loyalty. “We

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Boutique Apparel Fashion Wholesale 130

Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. Perera added that, in some situations, AMRs can be ‘smarter’ than humans because they have access to more data, so they can provide a superior experience.

Fulfillment 130

Fulfillment Inventory Management Beauty and Health Management 130

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. A fundamental rethink Fulfilment was challenging for many in 2022.

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Fulfillment Customer Experience Consumer Returns 130

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41

Wiser

DECEMBER 15, 2020

As an eCommerce or direct-to-consumer business , you don’t have the luxury of working with retail partners that can help with shipping, warehousing, distribution, and other key supply chain tasks. Some 3PL providers simply cover partial supply chain services, offering only warehousing, distribution, shipping and receiving, etc.

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Fulfillment Shipping Inventory Management Management 135

Star Miconics

APRIL 12, 2024

Explore Star Labeling Solutions Understanding Omnichannel Commerce Omnichannel retail expands traditional in-store or digital shopping methods by connecting different points of engagement to create cohesive customer experiences. Online Orders: Labels should list order numbers, customer information, and package handling instructions.

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Inventory Management Fulfillment Point of Sale Management 52

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces.

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Merchant Services Payment Services Promotions Location 268

Retail Bound

JANUARY 25, 2023

Third-party logistics companies — that specialize in ecommerce order fulfillment — are a relatively new market in the massive $10 Trillion Logistics Industry ( source ). Historically, 3PLs were nothing more than a “middle man” — boxes would be shipped from Point A to Point B in order for retailers to keep store shelves stocked.

Shipping 52

Shipping Fulfillment Returns Customer Experience 52

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

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Management Marketing Customer Experience Inventory Management 262

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

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Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

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Fulfillment Drop-Shipping Markdowns Shipping 263

Retail TouchPoints

FEBRUARY 10, 2022

Leite’s experience on the show not only amplified her “people-first” leadership philosophy, but also prompted a number of investments to address problems she uncovered while undercover, including: $500,000 on product education for store associates, known as Health Enthusiasts; $1.5 million on inventory management solutions; $1.2

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Inventory Management Beauty and Health Management Planning 315

Small Biz Trends

MAY 19, 2022

Are you too busy to take care of order fulfillment in your eCommerce business? Do you lack the infrastructure to efficiently serve your customers nationally and globally? If your answer to these questions is YES, then partnering with a third-party fulfillment provider can be the right strategy to go ahead.

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Fulfillment Shipping Inventory Management Returns 126

365 Retail

JULY 19, 2022

To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Then, they can leverage advanced logistics, supply chains, and customer experience (CX) solutions to unlock their full, dynamic potential. Convenient fulfilment. Iterative Customer Experience.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57

Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Single- or even two-warehouse fulfillment approaches force brands to choose between 1. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2.

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Fulfillment Drop-Shipping Shipping Inventory Management 162

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. Creating Joy Amid Uncertainty.

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Fulfillment Shipping Inventory Management Location 300

Retalon

APRIL 27, 2021

This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customer experiences and events. While at the same time adding to the online fulfillment system, by providing in-store pickup and local same-day delivery. Order fulfillment automation. check out their story here).

Fulfillment 41

Fulfillment Markdowns Promotions Returns 41

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

SEPTEMBER 20, 2022

So let’s have a look at ‘last mile fulfilment’ and two areas in particular that are delivering significant efficiencies and cost reductions for businesses. Product Information Management (PIM) and automation “deliver immense value for businesses that need to scale and support efficient growth across numerous markets”.

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Fulfillment Inventory Management Management Apparel 147

Retalon

AUGUST 20, 2019

This is because today’s competitive advantage in retailing can often come down to the customer experience. Creating a Consistent and Unified Customer Experience. What do consumer purchasing habits look like, and how streamlined is your fulfillment process? – Inventory management.

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Fulfillment Comparison Shopping Markdowns Promotions 32

Inside Retail

JUNE 13, 2023

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We

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Shipping Fulfillment Technical Support Inventory Management 246

Retalon

AUGUST 20, 2019

This is because today’s competitive advantage in retailing can often come down to the customer experience. Creating a Consistent and Unified Customer Experience. What do consumer purchasing habits look like, and how streamlined is your fulfillment process? – Inventory management.

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Fulfillment Comparison Shopping Markdowns Promotions 32

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. After all, they will be the ones to bring to life in-store pickup, ship-from-store fulfillment, the endless aisle and other omnichannel experiences.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retalon

JULY 4, 2018

Building a Truly Seamless Customer Experience: In an Annual Supply Chain Benchmark Survey conducted by Boston Retail Partners, the group found that more than 62% of retailer respondents indicated providing a seamless customer experience is a top company initiative. Buy in-store, return to another store (46%).

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Promotions Fulfillment Shipping Markdowns 32