Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 200

Fulfillment Dead-Stock Customer Experience Inventory Management 200

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Inventory management.

Payment Services 227

Payment Services Checkout Inventory Management Customer Experience 227

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 252

Store Operations Shipping Fulfillment Store Layout 252

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 269

Merchant Services Inventory Management Grocer Customer Experience 269

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 275

Wholesale Payment Services Fulfillment Returns 275

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 16, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Merchant Services 243

Merchant Services Payment Services Promotions Location 243

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. The key is investing in real-time inventory. Contemporaneous inventory capabilities, enabling a consistent view of stock availability across every internal and external-facing channel.

Supply Chain Management 234

Supply Chain Management Fulfillment Shipping Inventory Management 234

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Retailers need to invest in reusable packaging systems and promote sustainable product packaging.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 249

Management Marketing Customer Experience Inventory Management 249

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retalon

MAY 17, 2024

It is used for planning and optimizing various supply chain activities, including procurement, production, inventory management, and distribution. Here are 10 key reasons why demand forecasting is vital in supply chain management. Order-Fullfilment: Knowing the consumer demand enables retailers to anticipate fulfillment needs.

Supply Chain Management 41

Supply Chain Management Inventory Management Management Promotions 41

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

JANUARY 20, 2022

Customers also can choose to share additional information such as their style, fit and other preferences in order to receive more refined recommendations, and they’ll receive notifications of in-store promotions curated to their preferences. There will be humans working the store too.

Payment Services 220

Payment Services Apparel Inventory Management Department Stores 220

Retail Minded

OCTOBER 2, 2023

This automation significantly reduces labor costs and speeds up order fulfillment. Patagonia, an outdoor clothing retailer, focuses on sustainability by using recycled materials, reducing waste, and promoting ethical sourcing. Risk Management and Resilience: Develop robust risk management strategies and contingency plans.

Supply Chain Management 52

Supply Chain Management Management Inventory Management Outdoor 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Wiser

FEBRUARY 21, 2024

Studies show that the duration for out-of-stock items to reappear in online search results and shopping carts can extend up to a week, underscoring the importance of diligent inventory management. Data indicates that online grocery pickup garners higher average sales per trip, emphasizing the significance of this shopping method.

Inventory Management 78

Inventory Management Retail Trends Consumer Promotions 78

Retail TouchPoints

MAY 31, 2022

In-Store Inventory Management. When combined with tech such as IoT-embedded sensors, 5G will enable retailers to have a real-time view of store inventory, allowing for faster restocking when shelves are running low. “I In fact, H&M Group ‘s COS recently announced the rollout of smart mirrors at its U.S.

Merchant Services 345

Merchant Services Checkout Shrinkage ATS 345

Wiser

FEBRUARY 6, 2023

This means similar listings, identical sales and promotions, and no pricing discrepancies. With so many different options available, customers can afford to look elsewhere if they find a particular retailer too difficult to work with. The key is that they have created an excellent customer experience.

Consumer 145

Consumer Customer Experience Location Inventory Management 145

Retail TouchPoints

MAY 30, 2023

Invest in solutions that boost customer service and convenience: For example, Barnes & Noble Education ’s “First Day Complete Program” will provide Wake Tech Community College students with all the textbooks, lab manuals and e-books they’ll need by the first day of classes. Promoting early and often is a major theme for BTS,” said Ellin.

Shopping 241

Shopping Consumer Planning Inventory Management 241

Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. to optimize inventory for gross margins.

Fulfillment 41

Fulfillment Markdowns Promotions Returns 41

Star Miconics

MARCH 1, 2024

Leveraging the right printer technology can significantly streamline workflows, from the kitchen to the counter, enhancing both the staff and customer experience. Furthermore, these printers deliver exceptional resolution, enabling the production of detailed receipts, branded coupons, and promotional materials.

Inventory Management 59

Inventory Management Accessories Fulfillment Promotions 59

365 Retail

JANUARY 4, 2023

A process that might seem perfectly logical to a Developer may not deliver the expected benefits to customers and store teams in real-life scenarios. To achieve successful implementation, retailers must ensure that they involve store teams in the new technology journey and customer experience design, right from the get-go.

Loss Prevention 70

Loss Prevention Customer Experience Inventory Management Point of Sale 70

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. They can also use social media to respond to customer queries and complaints quickly and efficiently.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. They can also use social media to respond to customer queries and complaints quickly and efficiently.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

M19 Retail

AUGUST 24, 2021

Moreover, these CEOs have showcased their skill in cultivating a sound work environment that promotes fairness, diversity, and inclusion. ThryveAI was established in 2020 as an Mi9 Retail brand, and has become a leading provider of fulfillment and e-commerce solutions for retailers in the U.S. and internationally. Recent Posts.

Fulfillment 40

Fulfillment Inventory Management Grocer Point of Sale 40

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 181

Fulfillment Grocer Inventory Management Customer Experience 181

Retalon

AUGUST 20, 2019

This is because today’s competitive advantage in retailing can often come down to the customer experience. Creating a Consistent and Unified Customer Experience. What do consumer purchasing habits look like, and how streamlined is your fulfillment process? – Inventory management.

Fulfillment 32

Fulfillment Comparison Shopping Markdowns Promotions 32

Retail TouchPoints

DECEMBER 12, 2023

In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs?

Markdowns 255

Markdowns Retailing Pricing Promotions Fulfillment 255

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

Fulfillment 32

Fulfillment Customer Experience Markdowns Consumer 32

Retalon

AUGUST 20, 2019

This is because today’s competitive advantage in retailing can often come down to the customer experience. Creating a Consistent and Unified Customer Experience. What do consumer purchasing habits look like, and how streamlined is your fulfillment process? – Inventory management.

Fulfillment 32

Fulfillment Comparison Shopping Markdowns Promotions 32

Frank Mayer

OCTOBER 12, 2020

But if a big-name retailer had been in the midst of strategizing their customer experience plans with processes like Buy Online, Pickup In-Store (BOPIS) amongst others, they learned the importance of rolling them out quickly and staying nimble. Interactive Kiosks Promote Customer and Employee Safety.

Kiosk 52

Kiosk Returns Inventory Management Checkout 52

Retalon

JULY 4, 2018

seasonality, price-elasticity, geo-demographic diversity, past promotions) and applies sophisticated mathematics to your specific business rules, policies, and costs constraints. Retailers are working hard to get as close as possible to their customers, by reaching them wherever they are. Buy in-store, return to another store (46%).

Promotions 32

Promotions Fulfillment Shipping Markdowns 32