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Coles has plan to enhance customer experience through AI

Inside Retail

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. Coles also deployed the technology to monitor deli counters, alerting staff when a customer approaches to ensure assistance.

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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 263
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Digital Revolving Credit: A Potentially More Responsible Financing Option than BNPL

Retail TouchPoints

Digital revolving credit is an ecommerce financing option that allows users to instantly open a revolving line of credit in the shopping cart that can be used and reused repeatedly over a lifetime. This is in comparison to BNPL’s payment option, which finances individual purchases with separate fixed-term installment loans.

Finance 239
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The D2 Summit: Where Finance and Tech Leaders Can Tackle Web 3.0

Retail TouchPoints

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

Finance 261
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Why it’s a good idea to offer payment plans to your business customers

Inside Retail

Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business. Why should your business provide payment plans to business customers?

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How digital payments can help businesses lead in customer experience

Inside Retail

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Ultimately, the risk for businesses lies in missing out on the significant efficiency and customer experience benefits that digital businesses will offer,” concludes Yee.

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Joann Ready to Reemerge from Bankruptcy as Private Company

Retail TouchPoints

Crafting retailer Joann expects to emerge from bankruptcy in the next few days, a little over one month after it first initiated a Chapter 11 restructuring plan on March 18, 2024.

Finance 241