Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Finance Payment Services Consumer Shopping 289

Inside Retail

NOVEMBER 15, 2021

Payment flexibility has been commonplace in B2C transactions for many years, and now, emerging payment technology is making this possible for B2B trade. Why should your business provide payment plans to business customers? This reduces the likelihood of late payments and strengthens your customer relationships. .

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Payment Services Planning Finance Accounting 264

Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Transform your B2B transactions with better payment technology.

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Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S. Denise Leonhard, VP and GM, Venmo.

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Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

SEPTEMBER 9, 2024

Same goes for the services Alibaba is building to stay competitive: financing solutions, fulfillment services, AI tools to make the process of using the platform easier, localized warehousing to speed up delivery. In operation since 1999, Alibaba.com currently serves approximately 8 million SMEs in the U.S

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Finance Merchant Services Payment Services Fulfillment 264

Retail TouchPoints

SEPTEMBER 9, 2022

While many have seen the words “Web 3.0,” “blockchain” and even NFTs in the headlines, there is still more to learn about these topics and the overall decentralized finance (DeFi) space. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

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Finance Customer Experience Payment Services Consumer 304

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

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Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. Its simplicity works for the retailer and customer alike.

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Payment Services Accounting Point of Sale Customer Experience 278

Retail TouchPoints

JULY 5, 2024

The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK. Greggs, the nation’s largest chain of bakeries, experienced a significant payment system failure that impacted over 2,450 stores nationwide.

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Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

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Payment Services Checkout Inventory Management Grocer 245

Retail TouchPoints

MAY 16, 2024

Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services.

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Payment Services Promotions Consumer Finance 262

Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Offering people the ability to spread out their payments for goods and services across regular intervals enables consumers to better manage their own cash flow. Shift the financial risk with third-party business finance.

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Payment Services Consumer Finance Wholesale 246

Retail TouchPoints

APRIL 5, 2023

So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy sofas, designer handbags and stylish clothes without paying in full upfront. However, hidden fees and late payment penalties can seriously damage consumers’ financial well-being as they can easily rack up massive debt.

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Merchant Services Payment Services Finance Consumer 295

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

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Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

JULY 8, 2022

For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility. Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers see prices at two critical junctures in the buying process: when they visit a product page and check out.

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Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

MAY 2, 2023

A car is one of the biggest purchases most consumers make, but the process of buying one, especially used, has long been one of consumers’ most dreaded retail experiences. From the moment it debuted in 1993, CarMax set out to change that with a focus on honest sales interactions and simplified processes.

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Payment Services Finance Consumer Shopping 278

Retail TouchPoints

SEPTEMBER 6, 2022

They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.

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Merchant Services Payment Services Finance Consumer 306

Retail TouchPoints

OCTOBER 11, 2023

And thanks to a seamless payment experience powered by SplitIt , GSN is creating inspiring content about its fine jewelry and is then translating it into bottom-line results. “If Since launching the partnership in 2021, GSN has processed about 9,000 transactions using SplitIt, totaling more than $30 million in sales.

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Jewelry Payment Services Consumer Shopping 264

Retail TouchPoints

AUGUST 2, 2021

Payment industry experts see the acquisition as a win for both companies as well as a sign of the growing ubiquity of BNPL. BNPL has become as expected online as any other payment method, and Square’s ability to bring this into the store and capture some of that margin is likely to add to their own bottom line,” Watson added.

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Merchant Services Payment Services Checkout Finance 317

Inside Retail

JUNE 12, 2024

The good news is that they’re also seeing customers returning to physical stores. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

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Merchant Services Payment Services Customer Experience Outdoor 264

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Payment orchestration is a key tool for managing this increased complexity.

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Merchant Services Payment Services Customer Experience Management 105

Retail TouchPoints

MARCH 8, 2023

This means the way consumers shop has drastically changed as new financing options rise in popularity. In fact, research shows that BNPL payments surged by 85% during the week between Black Friday and Cyber Monday last year. Zero in on incentives that don’t reduce margins.

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Payment Services Finance Customer Experience Shipping 277

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks. said Thota.

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Payment Services Supply Chain Management Supermarket Accounting 262

Retail TouchPoints

MARCH 18, 2025

He leads the development, delivery and in-market operations of Assurants portfolio of products that enable, support and enhance Assurants core business of protection solutions. Thole earned his Bachelor of Science, Accounting and Finance, degree from Washington State University.

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Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Understand regulations and security.

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Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. with late payments, fees, etc.]. In fact, 50% of U.S Then I can see a change coming.

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

FEBRUARY 1, 2023

Over the years the retailer has carved a unique space in the Hispanic market thanks to its unique approach to financing, in-store services and merchandising. Store associates are provided with the knowledge and autonomy to work with shoppers and offer financing solutions regardless of their credit history. population.

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Jewelry Consumer Finance Payment Services 263

Retail Focus

SEPTEMBER 5, 2024

From the use of chatbots to direct customers to the correct department while shopping on their mobile device or computer, through to sophisticated inventory management that helps retailers operate easier, the potential for AI in retail is far-reaching.

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Payment Services Checkout Inventory Management Fulfillment 162

Nvidia

DECEMBER 8, 2021

From traditional banks to new fintechs, the financial services industry is powering use cases with AI such as preventing payments fraud, automating insurance claims, and accelerating trading strategies. Automating Insurance Claims and Document Processing. Automating Insurance Claims and Document Processing.

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Payment Services Returns Customer Experience Management 124

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business.

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Finance Payment Services Accounting Returns 264

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Customer service plays a crucial role in brand image.

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Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

APRIL 15, 2021

Signifyd has received $205 million in Series E growth equity financing that values the company at $1.34 The funding will be used to expand the Signifyd Commerce Protection Platform and identity graph globally across digital shopping and payments.

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Merchant Services Payment Services Checkout Finance 200

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

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Point of Sale Payment Services Merchant Services Inventory Management 115

Inside Retail

SEPTEMBER 9, 2024

Earlier this year, Australian skincare and beauty product subscription service Bellabox shut down after more than 10 years of operation. Bellabox cited the increasingly competitive retail environment and escalating operational costs as primary factors contributing to its inability to sustain the business.

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Payment Services Customer Experience Finance Consumer 147

Retail TouchPoints

AUGUST 19, 2020

Extended warranties are a huge untapped revenue opportunity for many retailers, but most don’t have the infrastructure or insurance relationships to be able to provide product protection directly to customers outside of a marketplace like Amazon.

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Merchant Services Payment Services Consumer Finance 274

Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214