Small Biz Trends

JULY 23, 2025

Key Takeaways Prioritize innovation to enhance products and attract tech-savvy customers, driving market share growth. Implement loyalty programs to retain customers and increase profits significantly through repeat purchases. Loyal customers drive repeat purchases and can considerably boost your revenue.

Marketing

Small Biz Trends

JULY 18, 2025

Improving customer experience through personalized engagement is critical for building loyalty. Furthermore, investing in employee development will prepare your workforce for evolving challenges. Enhance customer experience through personalized engagement and omnichannel strategies to boost retention and revenue.

Employee Engagement

A1 Retail

JULY 2, 2025

As Trotters celebrates its 35th anniversary, Bruce shares insights on revitalising heritage brands, creating meaningful customer experiences and the art of strategic partnerships (9 Sept, Retail Corner). Future-Proofing Your Retail Business (10 Sept, Buyers Retreat) – From AI to employee engagement, this is your radar for what’s next.

Marketing

Theatro

NOVEMBER 28, 2024

This focus on augmentation rather than automation kept the human element at the core of the retail experience. Employees were not only more productive but also felt more valued and capable in their roles. Kimberley Drobny Kimberley is passionate about creating dynamic customer experiences through innovative technologies.

Employee Engagement

Small Biz Trends

JULY 19, 2025

Nevertheless, inconsistencies can confuse customers and weaken your brand identity, as seen with Uber ‘s logo changes that led to brand confusion. A unified visual identity improves the customer experience , ensuring a seamless experience that reinforces your messaging.

Marketing

Theatro

NOVEMBER 21, 2024

During this period, Theatro achieved significant growth by revolutionizing the retail customer experience with voice-controlled, hands-free mobile devices for store associates. Theatro is an established leader in innovative communication solutions, boosting operational efficiency and employee engagement.

Telecommunications

Small Biz Trends

JULY 25, 2025

A promise-capability gap, where your claims exceed actual delivery, leading to customer dissatisfaction. Insufficient employee training, resulting in poor customer experiences and misrepresentation of your brand. Maintain consistency across all touchpoints to improve customer experiences.

Customer Experience

Small Biz Trends

JUNE 13, 2025

Focus on Customer Experience: Exceptional customer service and utilizing customer feedback are key to enhancing customer acquisition and retention in a competitive marketplace. Agile leadership allows your small business to respond swiftly to market shifts and customer needs, enhancing your overall competitiveness.

Inventory Management

Small Biz Trends

JULY 27, 2025

Leadership Development : Implement structured training to improve decision-making, conflict resolution, and mentorship, leading to increased employee productivity. Customer Service Excellence : Focus on service skills and empathy to improve customer experiences and foster loyalty, significantly influencing buying decisions.

Management

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services

Small Biz Trends

JUNE 10, 2025

Employees engage with innovative learning modules, including role-playing exercises that simulate real sales calls and presentations. How does sales coaching software enhance customer service? This leads to higher satisfaction rates and strengthens customer relationships, increasing the likelihood of repeat business.

Management

Hyken

APRIL 8, 2025

When you understand and cater to the customer’s emotional needs, you can generate repeat business and nurture loyalty within your customer base. Creating a great customer experience hinges on hiring the right people. Technical skills can be trained for, and experience can be earned.

Customer Experience

Hyken

APRIL 29, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a ‘wow moment’ in customer interactions? How can organizations operationalize positive customer feedback? How can an organization create a workplace culture focused on providing an amazing customer experience?

Employee Engagement

Hyken

MAY 5, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does the Net Promoter Score (NPS) help organizations measure the effectiveness of their customer experience programs? What role does employee engagement play in enhancing the customer experience?

Customer Experience

Small Biz Trends

JUNE 28, 2025

By implementing these generous offerings, Verizon positions itself as a leader in the telecom market while simultaneously enhancing customer experience. As more companies recognize the importance of serving those who serve, small business owners have the chance to innovate their own operational practices and employee benefits.

Payment Services

Hyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.

Customer Experience

Hyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Employee Engagement

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience

Inside Retail

AUGUST 14, 2023

Existing customers tend to spend nearly a third more too. Alongside pricing strategy and value-adds, there is another, vital way for retailers to provide more for their customers. Customer experience is driven by your people’s experience. And it starts with your people. Price and discounts will only go so far.

Customer Experience

Retail Customer Experience

SEPTEMBER 25, 2023

When daily mobile orders suddenly decline for no apparent reason, when lines grow because the POS and the Kiosk transaction slow down dramatically, and/or when employees express frustration about doing simple things like clocking in or trying to complete video training, the likely culprit is congestion in the store network.

Employee Engagement

Retail TouchPoints

FEBRUARY 22, 2024

Rite Aid has launched its new ‘It Means More’ to celebrate its employees, who represent the company’s “steadfast focus on creating meaningful interactions,” according to a company statement.

Employee Engagement

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. To thread this needle, we’ve identified four key areas that, since being addressed, have led to elevated customer experiences: . Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services

Retail TouchPoints

AUGUST 4, 2021

The financial burden of finding, hiring and training replacement employees alone is enough to wreak havoc on an otherwise successful operation. When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. Reinvent employee training.

Customer Retention

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience.

Customer Experience

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: .

Customer Experience

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience

Inside Retail

MAY 23, 2024

Mystery shopping and observational research: Using mystery shoppers or conducting observational studies provides invaluable firsthand perspectives on the customer experience, revealing hidden challenges or excellence areas not evident through other means. The store never lost focus on that, it invested in it and committed to it.

Employee Engagement

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them.

Consumer

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement

Theatro

NOVEMBER 7, 2022

The post 12 Keys That Business Leaders Should Consider To Improve Customer Experience appeared first on Theatro. Link to the Article.

Customer Experience

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. The future of retail will be defined by unique customer experiences, in which every touch point matters.

Kiosk

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. This is something that will not only affect employee morale, but customer experience as well.

Employee Engagement

Inside Retail

MAY 3, 2024

Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical. Being a leader in the piercing industry is attractive to prospective employees, Friis said, as are the opportunities for career advancement both nationally and internationally. “Not

Apparel