Retail TouchPoints

DECEMBER 2, 2024

Part of this differentiation will rely on the technology behind the platforms impacting the customer experience, but it will be critical moving forward for many of these brands to further define the role of their brand beyond the platform.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. To thread this needle, we’ve identified four key areas that, since being addressed, have led to elevated customer experiences: . Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience 122

Customer Experience Drop-Shipping Employee Engagement Accounting 122

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences.

Employee Engagement 85

Employee Engagement Customer Experience Location Management 85

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

AUGUST 4, 2021

The financial burden of finding, hiring and training replacement employees alone is enough to wreak havoc on an otherwise successful operation. When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. Reinvent employee training.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Here are five ways to turn disconnected customers into loyal customers: .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience.

Customer Experience 90

Customer Experience Employee Engagement Returns Consumer 90

Theatro

OCTOBER 22, 2024

Todd continued, “Retailers have an incredible opportunity this holiday season to build trust and loyalty by meeting the evolving expectations of shoppers with incentives, policies, and technology that prioritizes the customer experience while also keeping them safe.

Shopping 90

Shopping Employee Engagement Planning Customer Experience 90

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Inside Retail

MAY 23, 2024

Mystery shopping and observational research: Using mystery shoppers or conducting observational studies provides invaluable firsthand perspectives on the customer experience, revealing hidden challenges or excellence areas not evident through other means. The store never lost focus on that, it invested in it and committed to it.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Hyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Employee Engagement 109

Employee Engagement Customer Experience ATS 109

Theatro

NOVEMBER 7, 2022

The post 12 Keys That Business Leaders Should Consider To Improve Customer Experience appeared first on Theatro. Link to the Article.

Customer Experience 98

Customer Experience Employee Engagement Management 98

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. This is something that will not only affect employee morale, but customer experience as well.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. The future of retail will be defined by unique customer experiences, in which every touch point matters.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Inside Retail

MAY 3, 2024

Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical. Being a leader in the piercing industry is attractive to prospective employees, Friis said, as are the opportunities for career advancement both nationally and internationally. “Not

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Hyken

AUGUST 19, 2022

She shares how organizations can improve employee engagement and customer satisfaction. Be open to improvisation, encourage agents when they successfully go off script and consult your employees for script revisions and updates to improve both employee engagement and customer satisfaction across your organization. .

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. Since the European pilot program, BSH has expanded the training program into the U.S. for associates at several large consumer electronics retailers.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Hyken

APRIL 27, 2021

How diversity and inclusion impact the customer experience and what practices to adopt. Shep Hyken interviews Stacy Sherman, Founder of DoingCXRight and Director of Customer Experience & Employee Engagement at Schindler Elevator Corporation. Increase your empathy.

Customer Experience 133

Customer Experience Employee Engagement ATS 133

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM.

Employee Engagement 45

Employee Engagement Customer Experience Location Shopping 45

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail Focus

JANUARY 10, 2022

Improved employee wellbeing and retention: As well as understanding the needs and wants of customers, integrated data software can optimise internal processes. This includes breaking down goals such as employee engagement (something that will prove incredibly challenging yet essential to capture in an age of remote working).

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. Artificial intelligence alone won’t unlock your organization’s potential. In fact, the secret to your success is already in your grasp.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. Fragmented communications, disjointed workflows, and ill-informed teams.

Employee Engagement 92

Employee Engagement Fulfillment Customer Experience Management 92

Storis

SEPTEMBER 16, 2024

By providing intuitive and user-friendly software solutions, organizations can enhance employee productivity, streamline workflows, and foster a positive work environment, which translates directly to positive customer experiences.

Employee Engagement 52

Employee Engagement Customer Experience Marketing 52

Wiser

JULY 11, 2022

On top of this, a lot of time and effort goes into replacing employees. One side effect of this is decreased employee engagement, which can result in a lack of employee knowledge of company policies. This can eventually lead to negative employee-customer experiences—hurting your brand image.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Theatro

NOVEMBER 21, 2024

During this period, Theatro achieved significant growth by revolutionizing the retail customer experience with voice-controlled, hands-free mobile devices for store associates. Theatro is an established leader in innovative communication solutions, boosting operational efficiency and employee engagement.

Telecommunications 87

Telecommunications Employee Engagement Customer Experience Marketing 87

Retail TouchPoints

NOVEMBER 16, 2023

She brings more than 20 years of B2C and B2B branding and marketing experience across a variety of industries — from retail to rockets. Szekely is passionate about the intersection of brand and business strategy and the power of brands to drive growth and employee engagement as well as the role of brand architecture and brand governance.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail Gazette

JANUARY 24, 2025

24/01/2025 x 8:30 AM Sainsbury’s is not alone in mass job cuts, with Morrisons cutting over 200 jobs from its retail people team including positions in customer experience, employee engagement, recruitment, and payroll.

Employee Engagement 105

Employee Engagement Supermarket Customer Experience Management 105

Hyken

AUGUST 14, 2023

If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers. Onboarding processes that quickly integrate new employees into the company culture are essential. Brands should aim to bridge the gap between their brand image and customer experience.

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52