Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

Returns 205

Returns Drop-Shipping Shipping Consumer 205

Retail TouchPoints

DECEMBER 26, 2022

online shoppers expect free two- to three-day shipping.”. Paying exorbitant prices for unprofitable next-day or second-day air shipping or 2. Shipping everything via ground, which results in slow delivery times. What are your expectations for speed of delivery and the cost of shipping? billion by 2027.

Fulfillment 162

Fulfillment Drop-Shipping Shipping Inventory Management 162

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. The road to achieving net zero is long and starts with technology adoption and a five-point action plan.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Drop-Shipping 280

Drop-Shipping Returns Shipping Consumer 280

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 116

Customer Experience Drop-Shipping Employee Engagement Accounting 116

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Drop-Shipping 220

Drop-Shipping Shipping Outdoor Customer Retention 220

Retail TouchPoints

MARCH 30, 2021

The retailer plans to use the marketplace to expand its current list of suppliers, as a way to provide more options in categories that complement the company’s current assortment. The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience.

Drop-Shipping 214

Drop-Shipping Fulfillment Shipping Customer Experience 214

Retail TouchPoints

MARCH 3, 2022

Discounts are only part of the reason that flash sales are so popular with customers. Offering your customers flash deals can attract new customers who are searching for the best price, but they can also help build loyalty among your current customers. That could raise fraud-control flags.

Merchant Services 240

Merchant Services Drop-Shipping Payment Services Shipping 240

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. Pros: Higher profit margins, direct relationship with customers, quicker time to market.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

APRIL 26, 2022

The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. In particular, how does dropping the delivery window from hours to minutes help meet the modern customer’s needs?

Payment Services 262

Payment Services Drop-Shipping Shipping Inventory Management 262

Retail TouchPoints

NOVEMBER 9, 2021

Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season. For curbside, retailers should work with the shopping centers for a central pickup/drop-off spot.”.

Fulfillment 298

Fulfillment Drop-Shipping Shipping Consumer 298

Inside Retail

OCTOBER 17, 2023

Manufacturers need accurate, relevant data to design new products and plan production – data that comes from the front line of retail. Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Products may not be reordered or cancelled from suppliers in time.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability.

Drop-Shipping 236

Drop-Shipping Shipping Accounting Management 236

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ What that does is it allows you to put that money back into marketing and grow the business.”

Wholesale 242

Wholesale Drop-Shipping Marketing Accounting 242

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed. According to a June study by the U.S.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

NOVEMBER 3, 2020

When retailers don’t have to buy as much, they don’t have to plan for the markdowns and large promotions that Richard described. Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. The worst thing you can do is take the order and not be able to ship it.

Drop-Shipping 184

Drop-Shipping Merchant Services Fulfillment Shipping 184

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Returns Play a Key Role in Customer Attrition and Loyalty.

Returns 305

Returns Merchant Services Drop-Shipping Consumer 305

Retail TouchPoints

MARCH 30, 2022

Whether its next-day, same-day or Express delivery, the customer expects their orders to arrive quickly, and we’re continuously working on redefining delivery timelines expressed in minutes rather than days.”. The retail giant also will continue scaling up Walmart GoLocal , which provides delivery services to small and mid-sized grocers. “As

Fulfillment 288

Fulfillment Drop-Shipping Supply Chain Management Grocer 288

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. Expand Reach, but Within your Niche.

Drop-Shipping 299

Drop-Shipping Shipping Consumer Department Stores 299

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands.

Shipping 69

Shipping Drop-Shipping Fulfillment Merchant Services 69

Retail TouchPoints

OCTOBER 24, 2022

The UK-based marketplace already offers same-day service in the London area for sales on its ecommerce site, with plans to roll out this capability across the UK next month. million USD) and his plans to “aggressively” enter the U.S. How did that come about? Our demographics are split 50-50 between male and female buyers.

Drop-Shipping 198

Drop-Shipping Clienteling Department Stores Marketing 198

Retail TouchPoints

DECEMBER 3, 2020

RetailNext found that Black Friday store traffic dropped by 48% year over year, with jewelry (-53.5%), footwear (-52.8%) and apparel (-50.2%) seeing the most significant drops. As we get past those final shipping deadlines, curbside pickup is going to become the preferred and predominant way to get those online orders.”

Drop-Shipping 178

Drop-Shipping Consumer Merchant Services Shipping 178

Retail TouchPoints

JULY 3, 2023

The retailer has been developing its product description pages (PDPs) using generative AI tools for the past seven months, and these solutions have proven particularly useful for a company with regular product drops. In that respect, it’s a bit of a gift that we can really see where things are bending or breaking.”

Management 274

Management Payment Services Drop-Shipping Marketing 274

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

365 Retail

JANUARY 13, 2022

The company currently has 51 “big box” larger format stores and plans to expand this to 100 sites. We aim to increase drop ship partners, market places, exclusive products, brands and plan to introduce additional payment and delivery options to enhance customer experience.”. million from £19.3

Returns 75

Returns Drop-Shipping Payment Services Shipping 75

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. But with its June summer sale, it’s clear that Amazon has no plans to sit on the sidelines. Last year, a study noted that 68% of shoppers planned to comparison shop against Amazon on Prime Day.

Comparison Shopping 234

Comparison Shopping Drop-Shipping Fulfillment Planning 234

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Retail TouchPoints

JANUARY 25, 2024

8 incubator division , and then drafted him a year later to build Walmart Data Ventures (WDV), calling on his nearly three decades of experience in the space. Until now, Data Ventures has operated a bit more under the radar than other new Walmart services, like its Connect retail media business or the GoLocal shipping solution.

Merchant Services 311

Merchant Services Drop-Shipping Consumer Advertising 311

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Or, that associate can have it shipped to them instead.

Drop-Shipping 189

Drop-Shipping Shipping Returns Boutique 189

Inside Retail

JANUARY 12, 2022

Managing staff in isolation means a drop in sales as well, given 20 per cent more people are locked in the house undergoing isolation. MW: To increase efficiency, we now ship online orders from the store, but none of our stores have been able to open back to normal trading. In essence, it’s a lockdown, only far more chaotic.

Dead-Stock 264

Dead-Stock Drop-Shipping Outdoor Returns 264

Hyken

JUNE 17, 2022

Free and fast shipping is the standard. A whopping 8 in 10 customers admit that free shipping makes them more likely to purchase from brands. While it’s not feasible to compete with big-box retailers, you’ll need to at least offer a threshold for customers to receive free shipping. . Now you know .

Consumer 56

Consumer Drop-Shipping Shipping Merchant Services 56

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. The End of Black Friday as we Know it: How to Plan for the Unplannable.

Payment Services 241

Payment Services Customer Experience Consumer Advertising 241

365 Retail

JULY 3, 2023

With ambitious plans to scale operations in these markets, it identified the need to migrate from a custom build platform to the Shopify platform and implement Akeneo’s PIM to centralise all product information across its sales channels. This data is exported to Akeneo’s PIM, enhancing the speed and accuracy of product launches.

Drop-Shipping 52

Drop-Shipping Fashion Shipping Management 52

Inside Retail

JANUARY 26, 2022

With luxurious touches, such as a VIP area with velvet chairs, a personal shopping service, and free domestic shipping for in-store customers, Nicholas calls it “one of the most elegant stores” she has ever seen. Of course, life doesn’t always turn out as we plan, and we wound up moving to Melbourne in 2017.

Fashion 130

Fashion Drop-Shipping Boutique Markdowns 130