Retail TouchPoints

FEBRUARY 6, 2025

Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.

Merchant Services 180

Merchant Services Payment Services Social Commerce Shopping 180

Retail TouchPoints

JULY 7, 2025

Because no amount of marketing spend can win back a customer who feels like your platform failed them. Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers. And it breaks the relationship.

Checkout 147

Checkout Drop-Shipping Promotions Fulfillment 147

Inside Retail

APRIL 23, 2025

I wanted something that would seamlessly complement your home just like a rug would truly nothing available on the market fit the brief, Weller told Inside Retail. It was clear from this small first drop that we were onto something, she added. Every playmat I looked at was very obviously a playmat, and felt or looked like plastic.

Drop-Shipping 130

Drop-Shipping Customer Experience Shipping Marketing 130

Inside Retail

FEBRUARY 16, 2025

Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries. However, Osthus said that Humii found an inconsistency as the company advertises free shipping on first orders over $30, its checkout requires spending at least $50.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Inside Retail

APRIL 1, 2025

Clinton Cahn, CEO of The Reject Shop, noted that there has been a rise in demand for everyday essential items, whereas its discretionary range showed a drop-off in demand, which affected margins. Landlords are not coming to reality with where the market is at the moment.

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Markdowns Finance Promotions Drop-Shipping 130

Small Biz Trends

JULY 22, 2025

Leverage mobile technology for accurate inventory counts and real-time data access, enhancing operational efficiency and customer experience. Proper categorization improves the customer experience , making it easier for shoppers to find products, leading to increased sales.

Inventory Management 76

Inventory Management Management Inventory Turnover Shrinkage 76

Retail TouchPoints

DECEMBER 9, 2024

This new drop culture, where excitement builds around smaller, curated releases throughout the year, has become the new norm. Drop culture taps into the emotional immediacy that drives passive shopping. Instead, a more flexible approach such as drop zone warehousing is needed.

Consumer 277

Consumer Drop-Shipping Fulfillment Shipping 277

Retail TouchPoints

JANUARY 23, 2025

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. Image courtesy Happy Returns) Along one side of the warehouse floor are a series of truck bays where UPS drivers drop off boxes from the Return Bars.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Retail TouchPoints

APRIL 23, 2025

Ad Spend Furthermore, Chinese authorities have reportedly asked ecommerce operators to stop insisting that merchants on their platforms issue refunds without requesting that the goods are returned , a common practice for low-cost items that would likely cost more to ship back than they can be resold for. amid the ongoing turmoil.

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Drop-Shipping Planning Returns Operating Expenses 222

Inside Retail

MAY 22, 2025

About 57 per cent of Australians rate Amazon as the most convenient platform for purchasing goods, with a user-friendly ordering process, fast shipping options, and a seamless returns policy.

Shopping 173

Shopping Drop-Shipping Beauty and Health Sporting Goods 173

Retail Geek

JUNE 13, 2025

He argues that while AI-driven search technologies are still in their infancy, they hold the potential to drastically redefine user experiences and efficiency in online shopping, making it imperative for brands to adapt their marketing strategies accordingly. Jason [13:21]A point of view a POV.

Fulfillment 52

Fulfillment Drop-Shipping Shopping Advertising 52

Wiser

SEPTEMBER 28, 2017

It’s just a matter of putting policies and marketing campaigns into effect to lure shoppers in. . While shoppers could opt to pay extra for expedited shipping, another option is to pop into a store and walk out certain that they have everything they need. Or, that associate can have it shipped to them instead.

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Drop-Shipping Shipping Returns Boutique 189

Retail TouchPoints

FEBRUARY 21, 2025

Understanding these policies is essential for home furnishings businesses to maintain a competitive edge and build resilience against potential disruptions, ensuring they are able to meet consumer expectations and regulatory requirements in a rapidly changing global market.

Home Furnishings 276

Home Furnishings Drop-Shipping Inventory Management Shipping 276

I Vend

FEBRUARY 21, 2025

iVend’s Retail Management Solution iVend has out-of-the-box connectors for every ERP in the market. Customer experience enhanced many of the services that todays customers demand, and which influence their choice of retailer are greatly enhanced by integration.

Payment Services 52

Payment Services Checkout Drop-Shipping Sporting Goods 52

Retail TouchPoints

JULY 21, 2022

As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace. But while these approaches can help reduce the supply chain costs of stocking and shipping millions of single items, they also have many retailers questioning their roles.

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Drop-Shipping Shipping Marketing Customer Experience 264

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The good news is that retailers can use this time of market instability to double down on their online stores. Create a Seamless, Positive Experience for Online Customers Make it easy for buyers to understand the products.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

NOVEMBER 30, 2020

“It took us about three weeks from concept to finalizing the apartments, including designing the textiles, rendering the fabric to frame on the furniture, and then using the 3D tech to drop it all in,” said Meganne Wecker, President and Chief Creative Officer at Skyline Furniture in an interview with Retail TouchPoints.

Marketing 246

Marketing Drop-Shipping Shipping Apparel 246

Retail TouchPoints

AUGUST 12, 2024

The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. Its marketing focus clearly paid off: the brand saw its active customer base increase 4.5%

Drop-Shipping 275

Drop-Shipping Customer Experience Shipping Planning 275

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. ” Righting the Under Armour Ship Plank has played a central role in the growth and evolution of the Under Armour brand and its products since he founded the company in 1996.

Drop-Shipping 264

Drop-Shipping Wholesale Customer Experience Shipping 264

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? B2C and B2B Experiences Will Keep Converging and Optimizing. The past two years have shown us that assuming things will change is a safe bet.

Checkout 328

Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Consumer 243

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Drop-Shipping 289

Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. As it turns out, this is quite an expensive problem to solve. According to Insider , total retail returns were projected to grow 2.2%

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

DECEMBER 8, 2023

How do these brands turn around these drops so quickly? This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. The success of any pop culture-related merch drop is not just production speed.

Drop-Shipping 264

Drop-Shipping Apparel Accounting Shipping 264

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S. Return Meets the Resale Economy.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings.

Drop-Shipping 245

Drop-Shipping Shipping Fulfillment Management 245

Retail TouchPoints

SEPTEMBER 5, 2024

Kohl’s has always been committed to families by providing the product they want at a great value, said Christie Raymond, Chief Marketing Officer of Kohl’s in a statement. Setting a Foundation for Future Growth This is Kohl’s latest effort to right the business ship. and a comparable sales decrease of 5.1%. and 4.8% , respectively.

Drop-Shipping 263

Drop-Shipping Shipping Promotions Marketing 263

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

AUGUST 22, 2024

I got a view of everything around Sephora; I got to see what it was like to do digital marketing, the ecommerce business, the forecasting and planning business,” Turley said in an interview with Retail TouchPoints. “I We’ve also made sure our site and in-store inventory are real-time, and that convenience is part of all our marketing stories.

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

OCTOBER 17, 2023

Its current business model is based on owning very little inventory and relying on its suppliers to drop-ship orders to customers. Bed Bath & Beyond has a great customer base and a great name, but had a business model that pulled it down over time. We think there’s a market there and that we can expand it.

Drop-Shipping 278

Drop-Shipping Outdoor Shipping Checkout 278

Retail TouchPoints

JUNE 15, 2023

What goes into a memorable product drop/promotion: “One St. What goes into a memorable product drop/promotion, part two: “Who else hates not being able to order a breakfast sandwich because it’s two minutes after 12 noon? Shipping shirts from the U.S. I want to get it right the next time, and I love the unpredictability.

Drop-Shipping 320

Drop-Shipping Promotions Shipping Store Operations 320

Retail TouchPoints

JUNE 4, 2020

The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and which were not. With curbside pickup, retailers are able to ensure both safety and provide a convenience, while getting customers what they order on their personal timetable.

Drop-Shipping 250

Drop-Shipping Shipping Customer Experience Consumer 250

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

Returns 249

Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240