Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

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Returns Drop-Shipping Shipping Consumer 247

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Inside Retail

FEBRUARY 6, 2023

Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

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Drop-Shipping Returns Fulfillment Shipping 130

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. Click & Drop is Royal Mail’s primary shipping solution. Sellers can rest easy knowing their deliveries are in good hands.”

Merchant Services 104

Merchant Services Drop-Shipping Shopping Shipping 104

Retail TouchPoints

MARCH 30, 2021

The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. We’re always testing new, innovative ideas to deliver the goods our customers want,” said Jerome Griffith, CEO of Lands’ End in a statement.

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Drop-Shipping Fulfillment Shipping Customer Experience 257

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 115

Customer Experience Drop-Shipping Employee Engagement Accounting 115

Retail TouchPoints

DECEMBER 8, 2023

How do these brands turn around these drops so quickly? This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. The success of any pop culture-related merch drop is not just production speed.

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Drop-Shipping Apparel Accounting Shipping 264

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 289

Retail TouchPoints

OCTOBER 17, 2023

Its current business model is based on owning very little inventory and relying on its suppliers to drop-ship orders to customers. Bed Bath & Beyond has a great customer base and a great name, but had a business model that pulled it down over time. RTP: What do you see for the future of the new BB&B?

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Drop-Shipping Outdoor Shipping Checkout 278

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. By October that number had only dropped to 66% — a clear indication that people were still very much looking to get their orders as soon as possible. In November and December, Adobe Analytics reported that online shopping grew 32.2%

Drop-Shipping 176

Drop-Shipping Shipping Beauty and Health Fulfillment 176

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints.

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Drop-Shipping Fulfillment Customer Experience Shipping 299

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. Embracing trends like bracketing, where customers buy multiple options for size or color and return the rest, opens up new opportunities.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

AUGUST 15, 2022

In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

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Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

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Returns Drop-Shipping ATS Shipping 263

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

Drop-Shipping 261

Drop-Shipping Shipping Accounting Management 261

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

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Drop-Shipping Visual Merchandising Consumer Apparel 243

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Inside Retail

OCTOBER 17, 2023

Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Customers expect to browse products across different channels and see what stock is available. Retailers can streamline processes such as click-and-collect, ship-from-store, or in-store pickups.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

MARCH 2, 2022

Level 1 — 1st Party Ecommerce: At this level, the site operator sources products, negotiates purchase contracts, merchandises, carries the inventory (physically and financially), determines pricing, ships products and handles the logistics and returns on its own.

Drop-Shipping 246

Drop-Shipping Shipping Specialty Retailers Management 246

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Nothing brings greater customer satisfaction than the assurance of quick and reliable deliveries after clicking the buy now button when shopping online. Efficient logistics ensures accurate and timely order fulfillment of customer orders. However, it features high initial costs for warehouse space, staff, and operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

JULY 21, 2022

As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace. But while these approaches can help reduce the supply chain costs of stocking and shipping millions of single items, they also have many retailers questioning their roles.

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Drop-Shipping Shipping Marketing Customer Experience 264

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

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Fulfillment Drop-Shipping Markdowns Shipping 286

Retail TouchPoints

JULY 3, 2023

The retailer has been developing its product description pages (PDPs) using generative AI tools for the past seven months, and these solutions have proven particularly useful for a company with regular product drops. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. It’s a nightmare.

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Management Payment Services Drop-Shipping Marketing 278

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 172

Returns Drop-Shipping Store Operations Shipping 172

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. Testing assortments before financially committing to them can significantly improve decision-making around which items to keep, expand or drop.

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Drop-Shipping Consumer Shipping Returns 246

Retail TouchPoints

MAY 4, 2021

If an order gets to the wrong place, the likelihood that we fail to fulfill goes up dramatically,” said Powell. That’s even more of a problem for FTD than other retailers, because the company’s mission is to allow its customer to “help people they care about in moments of happiness and sadness.

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Drop-Shipping Shipping Fulfillment Point of Sale 261

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. Target and other big box stores experienced triple-digit jumps as well. .

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Comparison Shopping Drop-Shipping Fulfillment Planning 260

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Fulfillment 298

Fulfillment Drop-Shipping Shipping Customer Experience 298

Independent Retailer

AUGUST 5, 2022

Business professionals with minimal programming experience can create many different software applications that use graphical user interfaces instead of traditional computer programming. Traditional coding is replaced by dragging and dropping UI components. Optimize Fulfillment. Provide a Seamless Customer Experience .

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Drop-Shipping Fulfillment Shipping Management 77