Customer Experience, Discount Store, Returns and Store Operations

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

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Discount Store Shopping ATS Payment Services

Dick’s Doubles Down on House of Sport Format, Planning 19 New Locations by 2024

Retail TouchPoints

MARCH 9, 2023

Dick’s has been diversifying the formats of its 850 total stores over the past few years, most recently with its February 2023 acquisition of Moosejaw from Walmart. The retailer: Introduced its House of Sport concept store in April 2021; Debuted its Going, Going, Gone! billion , up from $12.3

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Location Sporting Goods Planning Discount Store

Experience Retail Today

Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Dick’s Doubles Down on House of Sport Format, Planning 19 New Locations by 2024

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