Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere. Photo courtesy of: Shutterstock.

Visual Merchandising 213

Visual Merchandising Customer Experience Consumer Location 213

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 222

Net Profit Department Stores Promotions Checkout 222

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 213

Specialty Retailers Department Stores Fashion Shopping 213

Retail TouchPoints

MARCH 20, 2024

“Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially. They’ll go with their friends, have lunch and then shop afterwards. There are a lot of different ways to expand that brand recognition,” Plenert said.

Specialty Retailers 253

Specialty Retailers Department Stores Consumer Advertising 253

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Consumer 281

Consumer Department Stores Shopping Clienteling 281

Retail TouchPoints

JUNE 22, 2023

That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As We are not a department store, so we’re not forced into merchandising certain product categories together,” Preis explained.

Visual Merchandising 245

Visual Merchandising Consumer Specialty Store Fast Fashion 245

VMS

DECEMBER 1, 2022

IRDC was also co-located with the Shop! You can read more about this year’s Shop! Fake it Till You Make It,” led by Chuck Palmer, Retail Strategist, and Stephanie Bair-Garant, Director of Visual Merchandising, ZenGenius Inc., The chat focused on the importance of branding and customer experience.

Visual Merchandising 81

Visual Merchandising Sporting Goods Advertising Fashion 81